Mostbet Casino Support and Complaints Thread

MostBet was founded in 2009; it is a young company but quickly gaining popularity due to having the highest odds on live and pre-match games.
Betting market is also impressively large; Great prizes and bonuses are offered frequently.
A wide selection of payment methods (including electronic wallets, credit cards, bank transactions, mobile money, etc) and an experienced support team guarantees satisfaction of our customers. What separates MostBet from other bookmakers?

TRUST

Problem-free depositing of funds is not a surprise for anyone nowadays. Players need an answer to the most important question: Is it possible to actually receive my winning money? And it is precisely on this issue that problems arise, but not with us. You can withdraw your honestly earned funds to almost all electronic wallets, bank cards, etc. And the withdrawal speed is simply amazing: you will receive your money instantly!

SMART

Our betting company is following all the new trends in the sphere of online betting. Therefore, not only modern and functional website design is available to our customers, but also cutting-edge technologies that make the bidding process as simple and straightforward as possible.

LOYALTY

Controversial situations often arise in the betting industry. Be sure if you contact support of Mostbet - any problems will be solved. Technical support work as quickly as possible and it is one of the most loyal among other companies.

Welcome to LCB

Welcome to LCB MostBet Casino representative! 

Welcome to the best forum in the world! Happy to have you here! 

Welcome to our forum! 

Welcome to the BEST Forum MostBet  Great having you here to assist our members!

Welcome to the best forum! 

Hello!!This is Daksh sharma.My game id is 170256313 on Mostbet.com

I have been scammed by Mostbet.

First of all I deposited ₹3000 which I received after 2 days of requesting numerous times from their customer support.

Again,after that I placed my first bet of like 6000₹ on a game,in which my winnings were 11400₹ .But when i thought of withdrawing it and opened the website ,I received a message saying your account is temporarily freezed.Lol .Then i checked that my winning were also not credited to my account and i was blocked by the website.

Such a scam website please dont try it.

Now i was asked to mail the support team which i did and got a mail requesting for numerous id cards and and other verification details.I then submitted all these details and my personal cards which they requested for.

But then again I got a reply mail saying you will be assigned a skype call after one month which will verify you.

So this means after one month they will verify me and then also I dont have a guarantee that my money will be given as it is not in my account yet.There is almost no appropriate response from the customer support.

Please help me to get my money from such a scam website.I have attached all the proofs as screenshots of this scam happened with me.

Hello doXsh,

We've reached out to the casino representative and inquired about your case. As soon as we hear back we'll update you on this thread. 

Most bet is a fraud company. please never use it. They are giving me extreme torture.
They stopped settling my bets on their own saying that i violated the rule. but in reality, they mean im winning the bet. They stopping settling bets. almost 5 bets are not settled. my gaming id:168278833
They cancel bets on their own too without any notification.

They should atleast void the bet and give me my invested money. These guys are biggest fraud.

Hello yeshwanth111,

Thank you for providing your credentials, we're going to get in touch with the casino representative and inquire about your case. As soon as we hear back we'll update you on this thread. 

Hope i get quick reply. I have not done any mistake but im suffering because of you. all my bets you froze and holding my money. you should atleast give me my invested money on the bets. stop robbing people

Hello yeshwanth111,

Please note that we are solely intermediaries assisting players in contacting casino representatives and resolving complaints. We are not part of the Mostbet Casino team.

Hello, I understand. Sorry for miscommunication. please help me get my investment back.I'm not even asking for winnings. I'm asking for my invested amount. please ask them to void the bets and allow me to withdraw my funds. I've not done any mistake. Im suffering a lot

Hello yeshwanth111

We have reached out to the casino rep, as soon as we hear back we'll update you on this thread. 

Thank you. waiting for resolution.

mostbet casino rep is active 1 year back. will i get any resolution? please help

Hello yeshwanth111,

Casino reps do not always respond themselves on the complaint threads, we'll update you here as soon as we hear back.

sure...i will be waiting for the reply thank you

Hello,
Any update?

Hello yeshwanth111,

No update yet, as we said previously we'll notify you as soon as we hear back, no need for repeated posts. 

Update: Hello, Still there is no reply in email but chat support says my account is blocked because I violated 2.10 rule, when I asked about which specific rule in 2.10, They have no idea too because they know I've not done anything wrong. They are asking for verification which I've sent all details 
1. Bank card which Im using 
2. Bank card with my face
3. Passport
4. Passport with my Face
5. All documents with passport
6. My skype Id -  live:.cid.ed0f1f81c0721d1e
7. Betting account number - 168278833
There is no reply in email yet.
Rs. 9600 is stuck in mostbet.as of now. 

Hello yeshwanth111,

We haven't heard back from the casino rep thus far, we sent a reminder in hopes that they will answer. As soon as we hear back we'll update you on this thread. 

Hello doXsh & yeshwanth111,

We have sent another reminder to the casino representative. He informed us that both complaints have been passed to their complaints department, and we should have an update soon. We will keep you posted.

Hello doXsh & yeshwanth111,

We sent another reminder to the casino rep as we still haven't received their update. Keep you posted on this thread.

Hello doXsh & yeshwanth111,

Unfortunately, we need to mark this complaint as closed due to the casino's unresponsiveness, as we did not hear back from the casino after numerous attempts to reach out to them.

If they respond, we will reopen it.

Thank you for understanding.

Hello, I want to complain about Mostbet casino, or rather about the verification period, they froze my account, confirmed all the documents, but they set the video verification date to the closest date, October 21, which is too late for me, I would ask you to resolve the situation, dear LCB community  my game id 19***

Hello Arman009, 

Could you please clarify what exactly you need assistance with? Do you want to move the video verification date?

Thank you.

Hello, the problem was solved with the help of another community, but thank you too

Thank you for letting us know, Arman009.

We will now mark this complaint as CLOSED.

Please help me with a problem. I won money in the Mostbet casino, but my winnings have not been credited to my deposit.

I made a deposit using cryptocurrency — 5,000 USDT. I was buying bonus buys in Uzbek sums for 10,000,000 – 12,000,000 UZS.

My bet was 120,000 UZS.

I bought a 12,000,000 UZS bonus in the game Gates of Olympus 1000, and on the very first spin I got a 1000x multiplier.

My total win was 1,006,362,000 UZS.

The bet was 120,000 UZS, and my win was 8,386x.

I am a woman, born in 1998, from Uzbekistan. Please help me.

I have contacted the managers, but they keep telling me the same thing every time:

“Our finance department is working on it, and we’ll inform you once we have an update.”

Hello Kabir Eldarov,

First of all, welcome to LCB.

We're sorry to hear that you are facing this kind of issue. 

Please note that large wins like this often require extended review from a casino’s finance and risk department, especially when crypto and high multipliers are involved. Please send us your casino username via private message. We will contact the casino rep and request further details about your case.

Thank you.

Hello Kabir Eldarov,

Could you please update us on your case? Do you still need assistance?

Thank you.

Since we haven't heard back from the member Kabir Eldarov, we'll consider this case CLOSED due to the submitter's inactivity.