Casino Mozzart - Support And Complaints Thread

Hi,

My name is Milos, and I will be the official representative of the Mozzart betting and casino company on this forum :)

Mozzart is one of the most serious competitors in the online casino industry. In addition to a wide range of slot games, this company is known throughout the European and world betting sky for its sports betting offer. To keep up with the times, it shows an interesting choice of betting on modern E-sports, as well as the possibility of playing live games online, such as Roulette and Blackjack.

Deposit payment and access to Mozzart's account are extremely easy, even via mobile devices. The security of players and their data is also at the highest possible level, and customer support is available 24/7.

If you don't have your account in Mozzart yet, hurry to create it as soon as possible, because, in addition to being completely free, many amazing welcome bonuses are waiting for you.

Enjoy!

Hi Milos,

Welcome to LCB! Glad to have you here! 

Welcome to the LCB forum Milos! Thank you for being available to assist our members! 

Hi Milos! Welcome to our forum, glad to have you here! 

Hi all, thanks for the welcome! I can say in my name and the name of the Mozzart that we are also glad to be present here!

I encourage all players to ask any question regarding the Mozzart and our services :)

Hi Milos,

Welcome to LCB 

Welcome to the best forum Milos. We are happy to have you here with us. 

Hi Milos, welcome to the LCB forum! 

Welcome Milos. 

Welcome to LCB Milos 

Hello Milos, welcome to the LCB community! 

Welcome on board Milos! Nice to know we have you around! 

Hi Milos, welcome to the LCB forum! 

hello my accounts is blocked and i writte on support@mozzart.com and nobody answer me, i waitting 3 days,i dont idea why my accounts its blockes i dont make nothing wrong..

Hello dimi mite,

Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

Please DONT DEPOSIT in this Casino!!!

They offer FAKE PROMOS

This was the Mail to the Casino..

Dear Sirs and Madams

today I did my first Deposit at your Casino and used your promotion bonus code BONUS400. After the payment I instantly received my 100% Bonus but the free spins are missing.
When I played the slots until I ran out of money. I contacted the Live Support Chat and than something happend I never would think about. Instead of a helping Chat that would credit my spins like in every other online casino I played at and that are a lot. I always got the same answer to contact you via email to receive some "spins". What the heck is this?!?!?! Well Im registered in a lot of casinos and am a Askgamblers & ThePogg member with a high reputation. Im really disappointed of your "standard" procedure of receiving extra spins and will write a long and bad rating for the Casino in 3 days.
Therefore I give you the 3 days to apologize for that treatment of your customer.
Please credit my 100 Dog House TM spins and a gift like another 100% bonus or extra free spins.

regards

They never reply and i has send the MGA an Mail too

Ps:WHY has this Casino an License?!They never reply to any Mails and livchat say everytime the same!

My Username was CaNna09

Hello Fabi84,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

THX syd i dont understand why has this Casino an License?

Every Curacao Casino is better than this..

Livechat useless and mails never reply ..

I had the same Problem to reach anyone like the other in this Thread.

That is what i mean ..

No reply like some other Player

Hello Fabi84,

We've sent them a reminder email. Keep you posted.

Mail from this scam..

Dear,

We kindly ask you to forward us if you have been awarded 100 spins from the promotion ,,welcome bonus".

Thank you for your patience.

Best regards,
Mozzartbet Malta Limited

again and again i never has receive the 100 Spins or the 20€ freebet all fake Promo!

MGA answer

Ticket Reference: VPB-TTZWC-852

Thank you for contacting the Malta Gaming Authority.

Please be informed that all B2C licensees are now required to make readily available to players the applicable procedures for referring a dispute to the operator's appointed Alternative Dispute Resolution (ADR) provider. Furthermore, your case is clearly of a contractual or transactional nature, that is, relating to deposits, withdrawals, bonuses, account verification and account-related activities.

In your specific case, the approved ADR provider is Pardee Consulta. You are able to register your dispute directly by following this link:

https://adrbypardee.eu/online-dispute-resolution-form//

Sincerely,

MGA Player Support Administration

Has send them the Complaint

Hello Fabi84,

The Casino Representative is looking into this. They were on public holidays until today. Please keep an eye on this thread for updates.

Dear @Fabi84,

We checked your log, and it turned out that there was a system issue with adding free spins to your account, since this is done automatically when you make a deposit. 

Therefore, we`ve added 120 free spins to your account (instead of 100), as an apology for this situation. 

We had a public holiday, so the answer maybe came a little bit later than usual. We hope that you understand the situation, and what happened. We are certainly not offering fake promos, and we are sorry that you felt like this.

If you have any issues or questions, feel free to contact us through the support e-mail or chat on our website, or here of course. 

We wish you all the best and a lot of luck on our website!

Has receive the spins

thx LCB

Hello Fabi84,

Glad to hear it's all been sorted out. Thanks for letting us know!

I had a limit on my acount off 300 eruos and 150 eruos a day , wich i was abel to bet way over my daily and monthly deppoiset. I have sent eamils to them , but no answaer. I tested to send a new emails right now , and i see that they have blocked me.

So please if there is any why someone can help me. i have all eamils and proff off my limits and my deppoisets. Its my first time here so i dont know if i should put all the proff here . thanks.

Hello Mahmoud Haidar Abdulrahman,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello Mahmoud Haidar Abdulrahman,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Mahmoud,

We have checked your situation for possible malfunction in our system, but we did not find any issue, let us explain what happened.

The deposit limit can be either daily, weekly or monthly. For your account first, a daily deposit limit of 150€ was set which you switched to a monthly deposit limit of 300€ immediately. The deposit limit is counted from the time the deposit limit was set. This deposit limit is reset at the beginning of each month. You have enabled a deposit limit at 28-JUL-21 05:21:45, after which there were 8 deposits in the total value of 300€ by the end of the month, with the last deposit on 30-JUL-21 07.25.20. No deposits after that amount were allowed until the end of the month.

Once August began deposit limit was reset, so new deposits were possible, and you have made a total of 5 deposits in the total value of 235€.

Afterward, you requested us to close your account which we did, therefore your account was blocked.

We apologize for any inconvenience this has caused. We have updated our help section to better explain how the deposit limit works.