MYBCasino, BigSpinCasino, MyBookie, Xbet Casino Support and Complaints Thread

Hi everybody,

My name is Shawn and I'm the Casino representative for MYBCASINO. I'm really excited to start participating in this forum as I've heard this is a great place for players and casinos alike.

I invite you to check out our brand and enjoy our vast array of bonuses and promotions. I'm sure you'll enjoy playing our well-known slot games as well as our live dealer tables. As an extra, we are friendly to cryptocurrency as a means to deposit and withdrawal.

Any questions? Ask away!

Shawn Lynch

BigSpinCasino - brand added to LCB 27th January 2019

Updated 1st July 2019 - MyBookie Casino added to the LCB lists

Updated 30th Dec2019 - Xbet Casino added to the LCB lists

Welcome to the forum 

Welcome on board Shawn. Thanks for joining our forum. 

Welcome 

Welcome to the best casino forum! Thanks for being available to assist our wonderful members.

Welcome to LCB! 

Thank you all for the warm welcome messages! 

Hello I registered on this casino I received the $ 10 bonus. Now I have a withdrawal of 120 $ I sent all the documents, but I have not received any answer

Could you please tell me when you sent the docs?

Please note the following cashout time:  

Pending time: 48 hours
Bitcoin: 24 hours
eCheck: 7-10 business days
Wire Transfer: 5-10 business days 

I sent them yesterday and today

It says pending time is 48 hours. So please wait one more day and if you don't get the answer please let us know and we'll notify the casino rep. 

Ok Thank you

I am having trouble with this casino. I was playing live blackjack and made a $60 in total bet. Before the cards where dealt. I got booted from the casino and unable to log back in. I wasn't able to see the hand to make a decision to hit stand surrender or take insurance. A report was filed and I was told that because the hand was played out with or without me. There nothing they can do. This is not fair as I felt cheated because I should have been able to decide how to play my hand without being disconnected. I even posted screenshots to show my attempt to reconnect and was unable to do so for at least 15 mins. 

Hi Bitspender,

Thank you for you rmessage, we will proceed to check your inquiry and will get back to you with a resolution shortly. We have received your direct message and will follow up via inbox.

Once again, thank you for your inquiry! 

Regards,

The MYBCasino Team

I have been a player at mybcasino for about a year now. I have been playing there faithfully. Never had a problem until today. I have won and lost there plenty of times with no problems at all. I requested a cashout, as usual, yesterday and was told my withdrawal is on hold due to multiple Refer A Friend bonuses. I have not referred a friend in over 3 or so months. I have been depositing and playing with my own deposits. I had only 2 withdrawals this year and have lost in between times. I was paid from my deposit about 2 weeks ago and a week or so from there.  I may have referred a total of 5 or 6 friends since Oct of last year. Mainly from meeting them at brick and mortar casinos, sporting events and whatnot. They are asking to do have my friends to send in documents so they can verify them. I dunno most of these people and have not contacted them since I met them. I play here in good faith with my own account and expected to be paid as such. If they no longer want my business. They can say so, but to stoop to such a level to hold my winnings is unacceptable behavior. I haven't done anything wrong but followed their rules. I have accepted many offers that they have sent me via email or even my personal phone call. Please help me to get this mess straighten out.