MYBCasino, BigSpinCasino, MyBookie, Xbet Casino Support and Complaints Thread

WOW, it's going on 3 weeks and you still haven't heard anything from them? That's a good reason why everyone should avoid this casino. I hope LCB pull them from their website as well. Poor communication is a big no no.

Thank you very much for yoru replies, the issue is being resolved and the players will be addressed directly through their contact information.

Regards,

MYBCasino Support

Well, I hope everything works out for the OP. Hopefully, an agreement can be reached.

@OP, please keep us informed about whether you were paid or not. Maybe, this group is trying to turn over a new leaf. 

Thanks, I look forwarded to getting this issue resolved as quickly as possible. So far no one has contacted me.

So far I still haven't heard from anyone.

Sorry, you are being lied too. This casino group just has so many complaints against it. There are more daily and I won't even take the time to list them. Hopefully, the mods here will blacklist them for stalling and not being active enough to pay you your winnings. I will PM you with another site that may be able to help you get some justice, as this site can't seem to get any where with this group that they promote.  

@MikeP- the latest info we received from the casino is that their team is still reviewing your case.

We've asked the casino rep to reply here in the thread as soon as there are any updates. 

Again, NO ONE HAS CONTACTED ME. This casino just tells lies. Rep can you please stop promoting such a place since you can not even get a straight answer from them either. Don't you think this has gone on long enough?

BitSpender have you ever emailed or called the Casino direct to get an answer?

Why go through a 3rd party site for answers on your account.

It's not for others to sort out.

What are you talking about? I have had my problems with this casino dealt with and never depositing there again. It's MikeP who is now being lied to and strung along. I knew they would come on here and lie to him as they have lied to me and many others. The rep here isn't any help and it doesn't seem like the staff here is unable to get them to even be truthful with them as well, even though they promote there casinos. 

Hello BitSpender,

This is Fred from the MYB Casino Team. I've been informed by my colleagues of your situation. I'll be reaching out to you in private message.

Looking forward to your response.

Thanks,

Fred.V.

MYB Casino Host

I (MikeP) am the one having trouble and not Bitspender. I will right you in PM

I have now been contacted by Big Spin Casino Master License holder and they are willing to assist me. I have to fill out a few forms and send them back.

Do what you have to do. Hopefully, they will be able to get you paid. This has been going on a while and you still haven't gotten a resolution. 

I have been contacted twice on her my MYB Rep asking for account # and my phone #. So far I haven't heard anything back. I was trying to hold off from filling out the form their license company asked me to do. Hoping that this can be resolve thru LCB. If I don't hear anything in the next couple of days. I will just uses their license holder to continue my complaint. This matter shouldn't have taken so long to resolve.

I am trying to give the Rep here the benefit of trying to resolve this. But so far they seem to be taking their own sweet time. Its very frustrating dealing with this casino.

HI MikeP, 

so far, we haven't received any additional update from the casino regarding your case.
We'll now try contacting them again. Keep you posted.  

I told ya'll this casino would do this. Just go on their site and read the reviews. They are just too many complaints about this place. Sorry, Mike but it doesn't look like they are planning on resolving this case for you. 

It's no use they are stalling around. You may want to consider removing them from your advertising site since they won't response to you in a timely manner. I have moved to filling out the forms that Curaçao Gaming Control Board sent me and will proceed with them. I am also looking to contacting the Costa Rica government and see if they can help as well. My Google searches have found that they have a history of delays and nonpayment for any excuse they can come up with.

Hi MikeP, I hope you finally get some answers.

Our philosophy at LCB is to list all casinos (good or bad), this provides players with a knowledge base of what is happening, it doesnt help players to remove brands and then the knowledge and history of player feedback is lost. Our members and visitors rely on us to provide information on whether a casino is reputable or not. Each casino is is monitored by our team, we look at player feedback, complaint frequency, bonus offerings, support response time, licensing etc. Reputable brands are given more exposure and not so good have the least.

I was finally contacted via "phone" by the LCB MYBCASINO rep. He was very understanding and assured me he will try to get this resolved in a satisfactory manner.

Thank you for the info, MikeP. Please keep us updated on the outcome. 

So far I haven't heard anything since the phone call I had with the Rep. Hopefully I will have some good news to report soon.

Hi MikeP, 

We can try sending them another email reminder. Keep you posted. 

Please note a warning has been added for this brand for slow, unresponsive support for this complaint.

Hello,

You will receive a phone call shortly with the resolution on your case.

Fred

Hi MikeP, 

The Casino Rep informed us that they are unable to disclose any additional info to third parties due to their privacy policy. This is what they advised:

"The player in question will be contacted by the relevant department within 24 hours after their complaint has been received."

Please try sending an email to support@bigspincasino.com and let us know if the issue gets resolved. 

Hi, there is an online casino named Big Spin Casino. Recently they rigged there calculator that keeps track of your money. I was playing blackjack with $29 in my account and suddenly the calculator was malfunctioning bringing my account balance to $0. I requested my $29 back and there giving me a hard time about it.

Hi Prince Bhasin, 

We can try contacting the casino and ask them to look into the issue you experienced. Please send me your casino username in PM inbox. 

Also, we would suggest contacting their support directly at support@bigspincasino.com for assistance as they requested. 

They cheat. I was playing blackjack and there was someone tampering with my balance as I was playing.

I have contacted them numerous times already.

@ Prince Bhasin - The Casino Rep has been notified. Keep you posted. 

Hello Prince,

This is Fred From Big Spin.

We're aware of your situation and one of our agents will be in touch with you shortly.

Thanks,

Fred

Hi, there still giving me a hard time. There financial department tampers into peoples accounts while there playing. Someone needs to know about this or people are going to kill themselves when they get cheated out of all there money.

When are u gonna credit my account. Big spin casino stole my money? If I don't get my money back I'm suing. U gonna be hanging yourself in prison.

I recently played at bigspincasino and they stole my entire deposit. The game wouldnt pay me when I won and it had the nerve to take my money when I lost. Lose lose situation lol. Better to play at live casinos so you can see whats going on.

Hi Prince Bhasin,

As previosuly advised, you need to contact the casino directly as they can't share any info with third parties and therefore, we're unable to further assist. 

Please send another email to support@bigspincasino.com

Did Curacao Gaming every contact you back? Were they of any use? 
I thought it was a toothless licensor. 

Did you ever get paid?

Here is an update regarding MikeP's issue: 

The Casino Rep has provided us with the evidence that completely supports their claims regarding MikeP's complaint.

Therefore, we cannot proceed any further in this case. 

I signed up a Big Spin Casino and made $300 in deposits. I lost $100 and requested a cashout of $200 losing $100. My account is verified. But my withdrawal as declined. I inquired about it and was told I didn't have any documents on file. After I told them I did and my account was verified. Then they started to give me the runaround and make up more excuses. I am COVID-19 positive and confined to the house. I just want my deposits back and my account closed. I have read bad things about this casino as having a habit of slow to non pay. I am not asking for any winnings as I have none. I just want my deposits back and to move on away for this matter.

Hello WilliamH,

We're sorry to hear this. Wishing you a speedy recovery.

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

Hello WilliamH,

Thanks for sending over your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. We'll keep you updated.

Requested withdrawal on Sunday at Mybookie. Checked on Monday and my account was disabled. Checked website for documents needed. Said to submit online through the site. I couldn’t do that since my account was locked. Emailed the docs and also submitted a request on their site regarding withdrawls and what I need to do. It’s Thursday and I have gotten no response. 

Thanks for posting here, as I already informed you via private message your username has been sent to the casino. Keep you posted.

Hi Jezabel66,

We sent a reminder to the casino rep since we haven't heard back from him yet. Have you heard from them? 

They have seen one message that my documents were under review and to wait 24 hours. This was Friday morning. I folllwed up but no response. 

It was the weekend therefore they didn't get back to you. Hope they will also update us regarding your case. 

I spoke to someone today. I have now submitted the same documents three times as he asked for them again. I will keep you updated. 

Now I've received an email that they are refunding my credit card deposits and that should  show up in 5-7 days. I requested a bitcoin withdrawal.  My account is still locked so I have no idea what they are doing. I had money in the account that I did not cash out but not a lot. Overall this has been very confusing.  I don't think I'll be playing here anymore. Hopefully I will get the refund.