Hello,
I would like to make an official complaint and get my hard earned money from this company. I think this online casino brand called Slots Palace has stolen around 1000-1600€ from me. Accusing me of breaking their terms and conditions which just is not possible. And now they have closed my account.
I played there couple of months. One more twice a month with big stakes and I made some winnings. Even couple of weeks ago I lost around 4000€. Still they accuse me of breaking their rules which is just impossible.
They didn't even ask me for KYC documents at any point. Just closed the account and kept my winnings.
Their exact accusation was the following and this is completely false. Please help me.
Dear Henri Halme,
Thank you for contacting our Customer Support Team.
Please be informed that your account was permanently closed as per violation of our Terms & Conditions paragraph 9.1. All your winnings were removed, and the last deposit was refunded to the method you deposited with.
Username on the casino was ******
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