Omni Slots, Fruits4Real, Whamoo Casino, Spinnalot Casino, Westpoint Casino

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Last post made 7 months ago by MelissaN
christa-omnislots

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  • Hi Everyone,

    My name is Christa and I am the Casino Manager at Omni Slots. We would like to welcome you to try our casino with Microgaming, Betsoft and Endorphina software and soon more providers in our assortment.

    If you need help you can always contact our live chat members, send me an email or write your question in this forum.

    Looking forward to see you at Omni Slots.

    Updated 17th November 2018 - Fruits4Real added to the LCB lists.

    Updated 23rd Dec 2020 - Whamoo Casino added to LCB. 

    Updated 7 Dec 2021 - Spinnalot Casino added to LCB.

    Updated 6 Jan 2022 - Westpoint Casino added to LCB

  • Hi Christa,

    Firstly welcome to the forum. Thanks for being here to assist our members!

  • Welcome Christa  smiley

  • I played in many online casinos but I never experienced a casino like OMNISLOTS!

    I registered an account last May this year. My casino account id is octolimb.
    I deposit an amount of 400 euros with Bitcoin with their 50% promotional bonus offer.
    I took my time playing. It was a streak of luck that won 8069.20 on video slots. I played some more so I can clear the bonus requirements. My final balance is 8671.80 euros.

    They do not have Bitcoin in payout method but they told me I can use Bank, Skrill or Neteller. I attempted Neteller but the payout was declined.

    I also sent verification documents to verifications@omnislots.com as they said in their email. My documents were verified by the casino.

    They were not able to send payments to Nerteller.
    So they asked me to try Bank. I used bank but in their site there is error : 'Unable to proceed with your payout. Iban is invalid'
    This happened many times when I attempted request payout to bank.
    I even called my bank just to double check my IBAN! But the error keeps on showing even after telling it to the casino live chat.
    They did not fix the problem even if the problem is in their system.
    So I requested bank payout of 1000 euros by an email.
    I took a while and a lot of emails but finally they sent the payment to my bank.

    Let me tell you that banks in my place is VERY BAD.
    My Bank asked me to 'data' (Sender name, country of sender, purpose of transfer) so they can release my money.
    So I login to my casino account so I can talk to chat and request it.
    But I was so shocked to see this error : ' There was a problem with the form data. Invalid username or password supplied. player account could not be authenticated.'
    I opened live chat and asked them about it but they keep on closing the chat window. have no choice but to try live chat and get them to answer me. Later on chat told me 'due the breach of our Terms and Condition You account is Closed. As There is nothing I can do for you at the
    Moment, I have to Close your Chat .'

    I am very displeased and very disappointed on how the casino treated me.
    Right now I am frustrated because I cannot get my money released from the bank as I still need the data for it.
    The casino suddenly closed my account with existing balance of 7671.80 euros.
    I am lost for words! How could they say that I breached their terms?
    As far as I know I played fair and followed casino rules. They should at least pay me.

  • Hi gtamps_04,

    The casino rep has been informed. We're waiting for them to answer on this topic. 

  • Im waiting too.

  • gtamps_04 wrote:

    Im waiting too.

    Hi gtamps_04,

    The casino let us know that they were already in touch with you and explained the info several times so far. The main issue is your bank you need to sort it out with them. The casino paid out your money. 

    Please do as they already advised you.

  • They only paid 1000 to Neteller!

    I still have a 7752.20 balance  in my account but they locked my account.

    That is so unfair.

  • Hi gtamps_04,

    Your account is not locked, please request a withdraw in order to receive the outstanding balance.

    A representative of our casino will contact you by email to explain how to withdraw your outstanding balance.

    Thanks

    Christa

  • Hello. I have been a member at Omni slots for a long time and i have noticed that the first couple of times i purchased the spins through the LCB store, when i opened the fruit zen game the spins were only playing on 1 line out of an available 10 lines. I went back and forth between live chats asking about it and was told that there is no way that Omni slots can alter the lines on the game. After a while i got upset and stopped playing there. I have recently returned and have since noticed that when i open the game on mobile, the spins are playing all 10 lines but if i open it on PC like i did the first few times i got ripped off and only got 1 line. So advice to players, PLAY YOUR PURCHASED SPINS FROM THE STORE ON YOUR MOBILE, NOT ON YOUR PC or you will get ripped off and only get 1 out of 10 lines. In case any casino staff wish to check, my username is OZEISC.

    Rated:

    3.8/ 5

  • Thanks for your feedback. We're going to bring this to the casinos attention. 

    Keep you posted. 

  • Hi Garethk1979,

    Thank you for your comment on this forum. This is an issue with the game provider. I will contact them to look into this and will mail you once I have an answer from them.

    Christa

  • Hi Christa,

    Thank you for your reply. Does this mean i will get compensated for the 3 lots of spins i have gad in the past that were on 1 line instaed of 10? It was the cause of me stopping playing here a while back. Thank you. My username is ozeisc if it is necessary.

  • Hi Garethk1979,

    I hope that everything is solved now and that you enjoyed the free spins we added a few days ago.

    Christa

  • Hello, I have a problem because I played at your site and won. My deposit was with Neteller which I always use for online gambling. In my country, India, it is very bad to use my bank because of tax and legal reasons. When I play at bet365 they always are happy to send to my Neteller if I have a payout but Omnislots is refusing to do this. They say they can only send to my bank and I have no idea why. This is very bad for me and I would not play at a site if they did not use my online wallet. I really am disappointment that they make htis an issue when they know that gambling is sensitive in many countries. Please check if you can pay out to my Neteller. I sent a private massage to the casino rep but did not get a reply.

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