Omni Slots, Fruits4Real, Whamoo Casino, Spinnalot Casino, Westpoint Casino Support and Complaints Thread

Have you heard anything?

Hi,

We are going to send a reminder to the casino rep and see what's going on. We'll keep you posted. Have you tried to reach them in the meantime? 

We just chatted with the casino rep. They are looking into your case and we'll soon get the update. Keep you posted. 

okay a week ago i had free spins on omnislots i didnt deposit much in the past maybe once , but anyway i managed to get it up to 650 now i wanted to know the limit i could withdraw they explained to me that i had to wager real money to withdraw my winnings, so it cost me 300 to get 1000 $ of wager done ,at the end i was left with 999$ so i withdrew , but they wanted me to validate my id etc, so i tried for a week now i troed so many times on the chat by email or their automated system that is deficient i went back explained it and now they say i might have lost my winnings since i didnt validate , goddamn this unbelievable, i cant take it anymore theyve used me enough i wantr ro escalate this

Hello s7a7u7r7o7n,

Can you please provide us with more information so we can better understand your case and try to assist you? Have they explained why they are not accepting your documents for verification?

If you want us to contact the rep and check your account, please send me your casino username via private message.

Hello s7a7u7r7o7n,

We are still waiting for your account details, please private message me if you want us to contact the casino rep regarding your case.

Hello s7a7u7r7o7n,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.

I have tried to contact them several times and not heard from them. I have sent lots of emails since the incident. Did you hear back from them in the end? 

Maria

Hello mariacatmart,

Westpoint Casino has been closed since July 2024. so unfortunately we cannot assist you further.

I don't understand why Mexico is now restricted if I have been playing at this casino for a long time, even last night I was playing and this morning it no longer let me in because it is now restricted and I have a pending balance in my account.

---"AID"---

Hi AngelR47,

Thank you for sharing your experience on our forum.

We have reviewed the case, and as far as we can see, Mexico is still a permitted country for Whamoo Casino. We were able to access the site and complete registration without any issues.

Could you please confirm that you are referring to the official Whamoo Casino? If you have any screenshots or additional evidence, please send them to me via personal message, along with your casino username, so we can look into this further.

Hi AngelR47,

Any updates?

If you still require our assistance with your case, please feel free to let us know and we’ll be glad to help you further.

Hi AngelR47,

Since we haven't heard back from you we will consider your case CLOSED due to the submitter's inactivity.

However, if you still need our assistance please let us know and we will re-open the case.

Hey Omni! Omni casino is where my online casino journey all began:) first casino I signed up at and enjoyed for quite some time until they changed their slot providers to ones I didn't enjoy..I miss playing here but thanks for the good times!:)