FAILED - On Probation - Cleos VIP Room

Hiya LCB'ers,

as you all know Cleos VIP Room was on our warning list due to the slow/delayed payments.

However, We have been assured by their management this has been corrected and the processing issues resolved.

So We are willing to give them another chance and for this purpose we are placing them now on the probation list for the period of 3 months. During this period we invite anyone with any kind of issues to post at this topic and we will have the Rep alerted.

We will also monitor for any complaints and potentially new delays, which may affect their future LCB status.

Please also post any questions or concerns at this topic as well.

cheers
Zuga

Would be a lie if I said I didn't see this one coming a mile away. What a shame too because they used to have a good thing and I truly enjoyed their games. Wouldn't even touch it with a ten foot pole on a $20 free chip now though.

I stopped playing them too. I still get their freebies and just delete them. Infact the casino isn't even installed on my computer any longer.

ok i didnt want to have to go there again but once again they cheated and stole i deposited 50 with a free 200 bonus i have been playing a little and had about 200 in the acct when i hit a nice one in a slot game  all of a sudden everything stops not pay i get a pop up i won 280.00 play thru and i cant get my bal or win i met the gaming requirements and they cashed me out for no reason and said new way as of today i asked them to explain no answer and still 5-12 to cash out the forced cash out ?????????i dont get it

A lot of complaints for this casino that started out on a good foot with a lot of players. I just hope all that stuff with sending W2's was ok and not something bogus. Sad when a casino that seems good goes the way of rogues  .

i put in for a cash out on the first they didnt take the w9 for 4 days until i resent a new one not folded or what they say damaged waste 3 days now i play with 2 cc and i once in a whiloe use a prepaid debit card most you can deposit is 100 i throw away after used you cant reload and i lost right away now another problem with cleo they want that card remeber i havent used it in weeks this cash out is this week
i want help here they aleady take 3 weeks to pay

now i have had it the bonus rounds on some games werent working and you didnt get credited for you wins and they say as usual there looking into it

LOL and this is from a so-called sweepstake company with $10 million to giveaway.

more lies from cleos i cashed out on 10/1 nothing yet but the 5-15 days maybe at best answer and they wont show me the game play history for the cheats where the bonus round wasnt paid again 3-4x ont once and the best i have bonus and they wont credit it becasue cash out in process

help me with this place please and  then recommand a good new online casino then pays fast and is trustable

just t;alked to live chat didnt answers from each one i wish they would just be honest with there customers

In their defense on this one... You are in the USA and 10/1 wasn't that long ago. Give it til the end of the week. If nothing then I will comeback here and file a complaint.

ok i didnt want to have to go there again but once again they cheated and stole i deposited 50 with a free 200 bonus i have been playing a little and had about 200 in the acct when i hit a nice one in a slot game  all of a sudden everything stops not pay i get a pop up i won 280.00 play thru and i cant get my bal or win i met the gaming requirements and they cashed me out for no reason and said new way as of today i asked them to explain no answer and still 5-12 to cash out the forced cash out ?????????i dont get it

Hello LCB community,

As you know, we are not a casino but a promotional sweepstake. As such, please be advised that we have recently updated our Terms and Conditions:

3.22. The promotion concludes when the participant has completed the play-through requirement and their balance is higher than $250. At this point the participant will be advised of the prize and will be listed as pending.

If a participant has concluded their play-through and have a balance of less than $250, they will be required to continue to play until their balance reaches zero or that they achieve a balance higher than $250. As soon as their balance has reached $250 then the promotion will be considered as concluded and the cash prize will listed as pending for review.

http://cleosviproom.com/terms-and-conditions.php

Regards,

Cleos VIP Room

now in english was does this mean