Orbit Spins Support and Complaints Thread

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Welcome to LCB, OrbitSpins Casino Representative. 

Hi OrbitSpins,

Welcome to the best gambling site 

Welcome to our forum 

Welcome to the LCB community! 

Welcome to our forum 

Welcome to LCB, we are happy to have you here assisting our members! 

I LOST OVER $300 here and this is posted uner their SO CALLED VIP program.

THEN THEY SAY THEY HAVE NO VIP PROGRAM AT ALL

INSTANT CASHBACK:

Instant Cashback comes with 15x Wagering and 5x Max Cashout limit. The minimum for cashback is $5.

GENERAL TERM OF CASH BACK PROMOTIONS:

All terms stated above are non-negatable and no exception will be made. These promotions are our way of leveling the playing fields and for you to try and win your loses back. These promotions are not to be used to take unfair advantage or abuse the casino or the rules. If at any point we find that you are trying to manipulate or abuse these promotions will be excluded your account and you will no longer be eligible for either or both promotions (Depending on the decision made by management). We reserve the right to exclude you from this promotion without prior notice. We ask please that you keep to the terms stated above.

Isabella



Thank you for visiting Live Support! What can we do for you today?

Can you tell me more about your cashback please?

Hello and Welcome to Orbit Spins!
Please, give me a moment.

Please note that we do not have a cashback option at the moment.

Can you offer me something please

Unfortunately, we have nothing available at the moment that we may process as your last action was a free chip. Thank you for understanding.

I will be posting this all over the internet bye

IT WAS 2 deposits

Hi blacky777,

We have received your complaint through our complaint system, so we kindly ask you to refrain from spamming and posting the same messages across the forum. Our admin has removed the duplicate posts, as repeated content is considered spam.

We have reviewed your complaint and notified the casino representative. You will be updated as soon as we receive their response.

Additionally, please avoid submitting multiple complaints regarding the same issue, as any new submissions will be merged with the existing case.

Thank you for your understanding.

Hello blacky777,

We trust that you're well.

Please note that the promotion you are referring to is unfortunately not available at your current VIP level. As you can see from the screenshot, these are the General Terms of the Instant Cashback promotion which at no point specify that all users are entitled to it.
Our agent has offered to provide you with a free chip, which is a generous offer in our opinion.

Please let us know if there is anything we can do to assist you further.

Kind Regards,
Orbit Spins Management

There is NO chip in my account upon checking my account.

JUST GOT OFF WITH CHAT AND GUESS WHAT THERE IS NO CHIP AND LENA SAID I WILL GET NOTHING AT ALL.

PACK OF LIES

AND NOWHERE DOES IT STATE THAT MY VIP LEVEL IS NOT ENTITLED TO A CASHBACK HERE.

WHICH MEANS UNDER THE GENERAL RULES AND TERMS OF THE CASHBACK PROMOTION THAT ALL VIP LEVELS ARE ENTITLED TO THEIR CASHBACKS.

THAT WOULD BE $60 with a $300 max withdrawal.

QUIT TRYING TO SIDESTEP AWAY FROM WHAT IS STATED ON YOUR OWN PAGE.

I received an email from Orbitspins with a promo that stated make a deposit and get 3 $15 chips for each day after. I made a deposit and waited until the next day and still nothing. The promo code PLAY15 didn't work and said contact customer service and I did. They would give me a generic automated response and were extremely rude and unhelpful, I had to talk to 6 agents before one finally gave me the email to Orbitspins management. I showed management the emails and explained to them that I never got my bonus, showed them the email and still all I got were generic answers stating I couldn't get it... I want my three $15 chips.

Disputed amount: 45$

Casino: Orbit Spins Casino

Case #: 3033

Now they are threatening to deactivate my account! These people running this casino are something else, screenshots provided as proof.

Hi Sassy Wilson,

Thank you for taking the time to share your experience with the LCB members and we’re sorry to hear about your negative experience.

We have received your complaint and are looking into it. Could you share with us more details:

• Could you provide us with the screenshot of the email with that promo code?
• And can you find in that mail what the specific terms and conditions for that bonus were, aside from the deposit requirement?

In the meantime, we forward it to the casino rep and waiting for their explanation.

Hi Sassy Wilson,

Any updates on your case?

Do you still need our help? If so, feel free to share any additional information about your case, and we’ll continue to assist you further.

Hi blacky777,

Once again, please refer to the website and the VIP page. All perks and benefits are clearly stated on said page.
Unfortunately, you have not yet reached the requried level in order to obtain the Cashback perk.

Thank you for your understanding.

Regards,
Orbit Spins Management

Hello Sassy Wilson,

I trust that you're well.

Please note that we have reviewed your account and the e-mail correspondence. As we can see, you had trouble redeeming the bonus due to the platform you are using.
Nonetheless, we have added a $45.00 chip to your account so all three chips were combined into one.

We wish you the best of luck playing!

Best Regards,
Orbit Spins Management

So I made a deposit after receiving the email with this promotion and never got it and customer service tells me I'm not eligible for anything is very rude and just closed chat on me. I see that somebody else here in the complaints forum had the same exact issue as me with the same exact bonus and you guys credited them $45. I also would like the $45 that was promised me in the email that was sent to me, this casino has a bad habit already of sending out promotions and after you make the deposit they don't honor the promo and customer service just gives you the same automated response over and over again before closing the chat on you. If you need screenshots of the email or anything else just let me know but I know for a fact that I made the deposit as soon as those emails were sent. Username = JayFlame3000 Email = wesleyrobinson42069@gmail.com

Disputed amount: 45$

Casino: Orbit Spins Casino

Case #: 3050

Here is the conversation with support, they try everything in their imagination to explain why I can't get the 3 $15 chips and every time I debunk whatever crackpot reason they come up with as to why I'm not eligible for it. They claim that it's for new players only but check this out Sassy Wilson is my homegirl that told me about Orbitspins to begin with and she's been playing and depositing longer then i have and they credited her with $45 saying it was an error with the platform she was using!!? Whatever that means, you guys need to either stop offering promos altogether if you are unwilling to honor them, but what would be even better is just to give the player whatever was promised in the email advertisement you sent them! I don't see why I gotta argue with customer service for weeks trying to get what I'm entitled to, this bonus isn't free btw! I had to make a deposit which I did in order to claim it so I did pay for something I did not receive! Using false advertising to get players to deposit is a terrible idea 💡🤯, casinos are based on trust and you guys are showing that you can't be trusted by not honoring promos that you are emailing to your players! The email promos btw don't have any rules, expiration date, or any other written instructions on then other then "make a deposit today!" I check the promo code on several sites and it's listed as being active until the end of March... You guys trying to say it's expired is a hilarious attempt to find any reason to not give me my chips! You guys gave Sassy her $45 and I demand that I get mine as well!!

More screenshots

Hi Sassy Wilson,

Since we received no feedback from you and were informed about the positive outcome from the rep, we would mark case #3033 as RESOLVED.

Hi Wesley Robinson,

We have contacted the casino representative regarding your case. At the moment, they are reviewing the email you received and how it was delivered to you. Unfortunately, as per their terms, the coupon in question was intended exclusively for new players who had not yet made a deposit. Since you made a deposit before attempting to use the bonus, you were no longer eligible to claim it.

That said, we are still waiting for their final confirmation, as they need more time to thoroughly investigate the case. We’ll keep you updated as soon as we receive any new information.

That's not true about that promo only being for new players! Sassy is the one who told me about that casino and has been playing there longer then me, on top of that it wouldn't make sense of it was for new players since they email you the promotion after you already make your first deposit and withdrawal!

How can the promo be for new players who haven't made a deposit when it literally says a deposit is required to get the 3 $15 chips the following days. Check out the email for the promo I attached below!

Thank you for helping me get the $45 worth of chips owed to me, I wanna comment on Wesleys case since it's identical to mine. I was the one who refered him to Orbitspins casino and I have been playing there much longer then him and I'm sure I've had many more deposits so then saying that the bonus is for new players who haven't made a deposit is a non factual nonsense lie. If I was given the $45 the. Wesley should receive it as well. I don't understand why this casino sends out email promos and doesn't wanna honor them. The email btw is only sent out to players who have accounts at orbit spins and have been playing there so how are they gonna say it's for new players without a deposit when a deposit is required?

Lmao check this out as well the websites list this promo for new and existing players and it is not yet expired like they claim! This casino needs to quit lieing so damn much and just honor the promotion! If the promo is too generous then don't offer it again. You must honor the promo though. Not doing so is false advertising and breaches the casino/player trust which is the most important thing a casino has. 

Yeah you see what I mean this casino be with the bullshit y'all, the promo code is exactly how it's written and if they don't give me my 3 $15 chips then they should be blacklisted! I deposited with the intention of getting what was sent to me in a emailed advertisement and I'm gonna be pissed 😡 if I don't get what's owed to me!

Any updates ?? Management asked me for an for a screenshot of the email they sent me and after receiving it I've heard no reply 😳🫤

Of coarse not they ARE LIARS.

They stiffed me on my $60 cashback TOO!

Get used to it.

More screenshots of ongoing emails with management. I asked Sassy to confirm what date she made her deposit and it was the same day I made mine! This casino just throws noodles at the wall and hopes something sticks as to why you cant get the bonus! I know what I was emailed and I followed the instructions and now Orbitspins owes me $45 and I want my money right now 😡.

Here is what management just sent me! These people are absolutely ridiculous! Guys be careful depositing here! They are not honest, very greedy, and apparently blind to the fact I've provided all the evidence they asked of me, they might need to get blacklisted seriously for false advertising in order to get people to deposit!

Here is more ridiculous things said by management in the latest emails.

Hello Wesley Robinson.

We hope you're well.

Please note that your account was reviewed in detail and as we can see, the free chip offer was not sent to the e-mail address you provided. If the e-mail was indeed sent, you would be able to reply to said e-mail and the issue would have been resolved there and then. As you are unable to do so, we can safely say that the screenshot was in fact manufactured on your end.
Additionally, we must state that this offer is not standard and as you can see in the case above, if it were sent your way, it would have been honored. 

Please note that we do not look kindly on any attempts of bonus abuse, however, we are willing to put this grievance behind us and to continue offering our services as stated in the Terms and Conditions. Should you decide otherwise, we will be forced to terminate your account as continuing our collaboration would only bring further frustration for both parties.

Thank you for your understanding.

Regards,
Orbit Spins Management

 

Wow these guys are wtf lmao ridiculous!! Not one time did they ever request for me to reply to them with the email that they sent! Now they are claiming that the email was manufactured?!? You got to be kidding me 🤯😵‍💫😳 these guys need to be blacklisted for reals! I submitted numerous amounts of proof including chats with customer service about said bonus the same day I made deposit, they have literally said every single excuse in the book as to why they can't honor the bonus, they lied saying it's only for new players which I proved isn't true, they said it's expired which I also proved isn't true. They said it's because I cashed out before on a free bonus which has nothing to do with this particular promo or any subsequent deposits made after that, now they are threatening to close my account just like they did with my homegirl sassy! These people over at Orbitspins are the definition of messy, they will tell you any lie they want to get you go deposit your money with promises they never ever intend to keep and all of that they justify with even more lies and nonsense! LCB thankfully will spread the word to others to be hesitant when depositing with Orbitspins... A casino that has so much potential but is obviously mismanaged and chooses fraud and lies over truth and value. I am absolutely disgusted with them and ask LCB to look at the evidence and decide how to proceed with what has been a huge waste of my time dealing with Orbitspins casino.

Hi Wesley Robinson,

After the casino’s risk department thoroughly investigated your case, including the screenshots and all the information provided, they concluded that this bonus offer was never sent to you. These offers are sent exclusively to players who meet the eligibility criteria. Based on their detailed investigation, the casino has made its final decision on this matter.

The screenshots you provided show websites that are not valid sources for bonuses and contain inaccurate information. As the casino has already stated, this particular offer was sent directly to eligible players only via email. The fact that you found it on another website and decided to use it was unfortunately your oversight. Please make sure in the future to only claim bonuses from verified and trusted sources, such as LCB.

Therefore, we will have to close this complaint as the casino’s response is considered final.

I didn't find it on another website?! I posted screenshots of the promo emailed to me by Orbitspins the exact same day I made the deposit, they literally made every excuse they could as to why I couldn't use it all which were untrue and now LCB is backing them up on this new bullshit claim that the screenshots were photoshopped? I got screenshots of me in chat with customer service over a week ago posting the same picture in chat and being denied ? The evidence I brought to this complaint was overwhelming and for LCB to still take Orbitspins side shows extreme bias. I demand a retrial and a thorough review of all screenshots provided preferably by somebody who is neutral and not in the pockets of Orbitspins. To say I am disappointed in the outcome Is a understatement... God shall judge you as the devil punish thee .

Dear Wesley Robinson,

If a case is clear and supported by proofs and evidence based on their Terms and Conditions, unfortunately, we have no influence over the outcome.

Our goal is always to assist, but the final decision remains on their end.

To avoid misunderstandings or potential issues in the future, please make sure to read and check the Terms & Conditions before claiming any bonuses and only claiming bonuses from verified and trusted sources, such as LCB.

We need to close case #3050.

Hi blacky777,

As the casino rep emphasized above, according to the rules in their T&C, you have not yet reached the required level in order to obtain the Cashback perk.

We are truly sorry but the decision is supported by evidence and their Terms and Conditions. Our aim was to help you, however, there's nothing we can do as this is their final decision.

We need to close this complaint and mark it as RESOLVED. 

Screw this joke of a casino. Spent eighty bucks no bonus and no ** second chance chip Cashback nothing *** scam *****. I'll def spend my night cussing every one of ur employees. Don't spend money here unless u wanna toss it in the trash. F*** garbage a** fa**. 

Quit lying y'all f** scammers for reals. Cheap ones at that

Funny I was told y'all ain't even reps y'all just posing to get ppl to hit ur site. I got proof from them f** orbits 

Hi The skylar bros,

Please refrain from using inappropriate language. It goes against the community rules and guidelines we all agreed to follow. We do not support such behaviour and kindly ask you to remain calm and respectful.

If you need our assistance, you can send us your casino username via private message and provide us with more information regarding your case.

We'll reach out to the casino rep to inquire further about it..

So i can't get a direct answer of kyc approval time, to be safe I emailed them my stuff plus  uploaded it but be patient is a crazy answer to give when asked time frame out of curiosity and I understand the fact that I have to wait and I'm okay with that which I stated. We shall see I guess..

My username is ranitthru

I wagered out free chip and got stopped saying verify account.

Hi Kaykay.87.xo,

Could you please let us know when exactly you submitted your documents for verification?

Please note that most casinos take a few days to review the documents, in this case, OrbitSpins Casino usually takes 3–5 business days.

Please keep us updated on the progress, and let us know if you would like us to contact the casino rep regarding this

Nope ur casino is trash. Scam scam scam trash trash trash 

Also they say your not affiliated with them either. So def don't give a damn what you think 

Hi The skylar bros,

Thank you for sharing your opinion with the LCB community.

As we already said, if you need our assistance, you can send us your casino username via private message. Provide us with more information regarding your case, and we will assist you further.