Oshi Bitcoin Casino Support and Complaint Thread

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Last post made 11 months ago by OSHI
OshiCasino
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  • Hi!

    Thanks, nice to read it. Anyway did you know about our VIP programm?

  • Hello,

    I joined your Casino a couple of days ago. Before depositing yesterday, I wanted to clear a few things up so I went to Live Chat.

    I asked which game/S are the free spins on, and are they instant after I deposit.

    The operator (Operator1 approx:- 9:04am 7th March 2017) said and I quote..

    " free games are on STARBURST, but the free spins are given at 20 per day starting tomorrow 8th March 2017)

    I deposited and received my bonus I chose 102% bonus and 154/164? Free spins). Lost fast.

    Logged in today and no free spins? Went to Live Chat, "you are no.1 in the queue,waiting time 1 min"

    AFTER 10 mins plus! Operator 2 came on and proceeded to tell me, after looking at my account, maybe I didn't claim a bonus?? Huh?? To copy and get back with it. As I'm on an IPad as people know, it next to impossible to paste sometimes,esp, in an account. So I went back ,explained I was on iPad, but managed to copy name, balance, bonus 1 etc.

    Then he/she proceeded to tell me, " your free spins were issued yesterday? So now they have expired...sorry nothing I can do???

    How can your Live Chat,by two different people, tell me two different things? I read all your "ts and cs" on Bonuses as well as read it here on Latest Casino Bonuses and "no-where" does it say, free spins issued immediately....but they will expire in 24 hours"???

    Im soooo angry,with so many Casinos to choose from I chose yours from trusting Latest Casino Bonuses and also your own ts and cs that what you advertise is correct!

    Ruth

  • Hi Ruth,

    Sorry to hear about your issue with the free spins - they are issued immediately indeed so you should've most definitely received them. 

    You must understand that the support team are constantly busy with enquiries and at times it may take slightly longer for them to get back to you, however the waiting time you described seems like there might've been connection issues - support are efficient.

    Regarding your free spins, please contact support directly to sort this issue and obtain your much deserved spins.

    Oshi Management Team

  • Hi,

    Just returned from Live Chat and they kept on saying I used a reload bonus not first bonus so tough luck on free spins,they have expired.

    How can I use a reload bonus when this is my first bonus? I followed your instructions on site on how to get it and now this happens.

    Personally I'm disgusted that a Casino can advertise on your site what the bonus is,how to get it,then say tough luck on getting it.

    Im waiting on your reply before I post to Latest Casino Bonuses Forum and other sites for the way I have been treated.

    Regards Ruth

  • Hi Ruth,

    Could you kindly provide us with your player e-mail address? We will personally handle the issue from our operations side, seeing as this seems like a one-off technical difficulty.

    We will await your reply.

     

    Oshi Management

     

  • Hi,

    Im hesitant about my email address on a public forum...can you delete it after you read please.

     

     

    Regards Ruth

  • SnowAngel wrote:

    Hi,

    Im hesitant about my email address on a public forum...can you delete it after you read please.

     

     

    Regards Ruth

    you can PM the rep

  • Dear Ruth,

     

    Our Operations Director has directly messaged you with a gift along with some questions.

     

    Do let us know how it goes.

     

    Oshi Management Team

  • Hello. I have a big issue with Oshi Casino. I registered earlier and received free spins in Platinum  Lightning. After I played the spins and did not manage to do the wagering requirements I've made a deposit to my account. I struck some nice wins in Sugar Pop. Four hours ago I received a email to upload my ID to my profile. For whatever reason I don't know seeing that I'm only playing in bitcoins. Neither Bitstarz or Betchain have ever asked my ID when cashing out. However I anyways uploaded it. Now it is almost five hours since requesting my withdrawal and still have received no payment? My email at the casino is fritzbrits@yandex.com.

  • Hi Donvon2946,

    The customer support team may have spotted something odd/irregular with your player profile, hence why they asked to identify yourself as a bitcoin player.

    This irregularity could be I.P address related or anything along those lines, it doesn't necessarily mean there is a problem. Please try and co-operate to make the process as smooth as possible, after all the support team are simply trying to keep a fair trouble-free environment for you all.

    Many thanks,

    Oshi Management Team

  • But I did everything they asked and all they keep telling me now is that it have been send to the financial department?

  • Hi. Can you please just check my withdrawal for me? It have been almost 8 hours now. All documents is uploaded in my account. Support keep telling me they are waiting for manager aproval. Email is fritzbrits@yandex.com

  • We'll notify the casino rep. Keep you posted. 

  • Hi Donvon,

    After checking your 2nd form of ID, we have instructed the support team to ask for a selfie with the 2nd ID.

    The reason for the holdup was the fact that your first form of ID didn't quite look like you in the provided photos, you also didn't provide the selfie with the 2nd form of ID.

    Once a selfie with the 2nd ID is provided, should all details match we will process the cashout.

    Thank you for your patience.

    Oshi Management Team

  • OK I've just uploaded a selfie with my other ID. When can I expect my cashout to be done?

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