Oshi Bitcoin Casino Support and Complaint Thread

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Last post made 11 months ago by OSHI
OshiCasino
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  • Hi Donvon,

    Customer support will process your cashout now - thank you for co-operating.

  • I also love oshi. You can read my oshi.io review but don`t really have to. The best things I like are fast payouts, it is very user friendly and the support is top of the industry. Really thumbs up.

  • Oshi Rep! 

    Can you check on my withdrawal for me? Cash outs are usually like seconds with yall, its been like almost 12 hours. I was asked to upload ID and 6 utility bills yesterday, was told should only take about an hour. Username is stevohhhhh. Thanks

  • I have been playing at Oshi for over a year now. Deposited a lot and withdrawed a few times in the past. They asked for a KYC on the last one, for a small amount $100. Now they say say, US players can't play here, I don't think that was the case when I started playing there over a year ago. So they returned my last deposit for me to withdraw and said my account would be closed. This doesn't seem right, they need to return all the deposits I made then, had I not won the last one, I would have kept depositing.

  • The casino rep has been informed about your case. However, the US players are not allowed to play at Oshi. It might have been different in the past. Let's wait and see for the casino rep's answer. 

  • Yea I see that US is excluded now in the terms, that's crazy Ive been playing there for over a year! Actually I have been playing there for exactly 1 year and 3 months, according to this promo email I just recieved sad . Talk about terrible timing haha! Sorry for all the trouble Melissa and thanks again. 

  • At this point I don't even care anymore, Oshi was a great casino, but how they handled this last bit has been trash. Won't return other deposits, whatever I'm sick of this crap dragging on at the rate of ONE email response a day, cause manager is never in. So I tried to withdraw my returned last deposit except I can't, cause you geniuses set the MINIMUM withdrawal at 20 and my balance is 13 euros. 

    Support agent 3 suggested I deposit to meet the minimum then withdrawal. (Nothing against them, support agent 3 is the best, they are helpful/witty/funny). 

    But seriously, you expect me to drive to  the store and spend 5 bucks to load my gambling card > spend another 2 dollars in fees to buy bitcoins > lose about 3 bucks to transfer from coinbase to blockchain.....in total $10ish freedom dollars to get 13 trash euros back... no thanks!

    You can keep the 13 euros you trash cucks, and if you aren't completey greedy twats, I would ask that I could tip the 13 euros to Support Agent 3 for being a great live chat helper.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    [ I apologize Ms. Melissa if anything I said is innapropriate to forum rules]

  • Hi Zac, 

    You're right...that email was bad timing.  :-( 

    We have a filter that blocks emails going out to any account that is either disabled or where someone unsubscribes or doesnt want marketing emails from us. 

    I guess when you got this email, you were still on our 'send' list...

  • zackmf wrote:

    Yea I see that US is excluded now in the terms, that's crazy Ive been playing there for over a year! Actually I have been playing there for exactly 1 year and 3 months, according to this promo email I just recieved . Talk about terrible timing haha! Sorry for all the trouble Melissa and thanks again.
     

    Hi Zac, Nick Garner here, founder and CEO of Oshi

    You're right...that email was bad timing.  :-( 

    We have a filter that blocks emails going out to any account that is either disabled or where someone unsubscribes or doesnt want marketing emails from us. 

    I guess when you got this email, you were still on our 'send' list...

    US players

    Just on the whole topic of US players and so on, we've always not accepted US players, because for what I think are obvious reasons, we don't want to be controversial with the authorities there. 

    In respect to being able to play in the site for so long, this is to do with the nature of Bitcoin. For anyone reading, if you are not familiar with the way Bitcoin works in the context of gambling...

    Because Bitcoin is pseudo-anonymous, another words if we don't know the identity behind an email address, we don't know who they are or where they reside.

    Therefore people from banned jurisdictions can play on a crypto casino like ours indefinitely as long as they don't cause any suspicion i.e. our algorithms don't flag them up as being suspicious or if the size of the cash outs are below a threshold. 

    The cash out threshold is guided by anti-money laundering legislation, which in many ways is much more aggressive than gambling legislation... Terrorism, organised crime and so on. So if someone cashes out above $1500 or around that, we have to do a customer identity verification. 

    I don't think you will get many casinos talking about this publicly, but it's an obvious issue and I think it is important people understand this. 

  • zackmf wrote:

    At this point I don't even care anymore, Oshi was a great casino, but how they handled this last bit has been trash. Won't return other deposits, whatever I'm sick of this crap dragging on at the rate of ONE email response a day, cause manager is never in. So I tried to withdraw my returned last deposit except I can't, cause you geniuses set the MINIMUM withdrawal at 20 and my balance is 13 euros. Support agent 3 suggested I deposit to meet the minimum then withdrawal. (Nothing against them, support agent 3 is the best, they are helpful/witty/funny). But seriously, you expect me to drive to the store and spend 5 bucks to load my gambling card > spend another 2 dollars in fees to buy bitcoins > lose about 3 bucks to transfer from coinbase to blockchain.....in total $10ish freedom dollars to get 13 trash euros back... no thanks! You can keep the 13 euros you trash cucks, and if you aren't completey greedy twats, I would ask that I could tip the 13 euros to Support Agent 3 for being a great live chat helper.

    I was'nt aware of this and if I had known, i would have let common sense prevail and of course I would have authorised this cashout. if you do want this sorted out, can you email support quoting me here? 

    thanks

    Nick 

    Founder/CEO  - Oshi

  • Wow a response! Haha a little bit late as I had already begrudingly deposited the 7 euros that I left in my btc wallet after I deposited elsewhere. It was kinda a huge bummer to lose my last withdrawal as it hardly covered what I had lost in that week, but the minimum 20 euro withdrawal and support telling me to deposit to get it out was a swift kick in the nuts thumbs_down. Also surprised you guys didn't refund my lost euro deposits, which would have been fair, since I was a long time customer.

    Oh well, water under the bridge now. I understand from your persepective servicing the US would be rather iffy given our political climate. My issues aside, keep up the good work Oshi as one of the best bitcoin casinos and give Support Agent 3 a high five for me.

    Kind regards,

    Zack

  • i was a satisfied oshi player, but something happening right now made change my judgement as you can read in your page here... i try to wait a couple of hours more before reporting the problem i am having here and ask for a formal refund... i think the management should be more engaged in following clients needs... but apparently they are never present above all during week ends... so it would be honest to avoid accepting deposits on those days 

  • i need to add that customer service guys (or girls) are just perfect... polite and honest... their boss should help them more in order to avoid them uncortable situations... maybe even learn from them 

  • apaveee wrote:

    i need to add that customer service guys (or girls) are just perfect... polite and honest... their boss should help them more in order to avoid them uncortable situations... maybe even learn from them 

    Do you want to say that they sorted out the issue you previously wanted to report? All good now? 

  • apaveee wrote:

    i was a satisfied oshi player, but something happening right now made change my judgement as you can read in your page here... i try to wait a couple of hours more before reporting the problem i am having here and ask for a formal refund... i think the management should be more engaged in following clients needs... but apparently they are never present above all during week ends... so it would be honest to avoid accepting deposits on those days 

    Hi there Apavee 

    I think I remember this situation, long story short for anyone reading... We had a customer who wanted to do a cash out over the weekend, some of the customer services team were on holiday and so cover was thin. 

    We didn't have a proper system in place to make sure cashouts were done rapidly and this cashout hung around for a couple of days and was then processed Monday morning. 

    Because of this incident I changed the way we handle cash out alerts by giving more authority to more people in the organisation to authorise cashouts whenever – wherever. So cash out alerts would be sent out via mobile to these authorised people and any one of us would see this needed to be done and one of us would authorise it. 

    So far the system seems to work well. 

    Thanks

    Nick

    Founder/CEO Oshi

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