PIN-UP Support and Complaints Thread

Hey LCB members,

PIN-UP is here and there's a lot to explore. 

From sports betting and live events to slots and live casino games, it's all in one place. Grab your Welcome Bonus from day one and check out the promos we keep running to make things interesting.

And if anything comes up, our Customer Support team is here for you 24/7.

Got questions? Ask us anything right here in the thread, we're happy to help!

Welcome to our forum.

We appreciate you being here to assist our members. 

Hello Pin-up-Casino!

Welcome to the LCB community! Nice to know you are here to assist us.

Welcome to LCB! 

Hello Pin-up-Casino!

Welcome to LCB! Glad to have you here! 

Welcome to our forum 

Welcome, nice to have you here

Pin-up Casino blocked fully verified account (ID: *****) and confiscated 7268 AZN winnings using contradictory accusations without any technical proof. Description: As one of the most trusted and fair mediation platforms in the online gambling industry, I turn to LCB with high confidence that my dispute will be handled with absolute objectivity and justice. I am writing to submit a formal complaint against Pin-up Casino regarding the unlawful blocking of my fully verified account and the confiscation of my legitimate winnings totaling 7268 AZN. I am a registered player on Pin-up Casino with Account ID: ******. Until this incident, I had made multiple successful withdrawals from Pin-up Casino without a single issue, and no warnings were ever issued to me. However, the moment I requested to withdraw my honest winnings of 7268 AZN, Pin-up Casino immediately blocked my account. The actions taken by Pin-up Casino clearly demonstrate an intent to confiscate funds using fabricated and shifting excuses, backed by zero evidence. The timeline of facts is as follows: 1 Deposit and Pure Cash Play: On 03.06.2026, I deposited 1500 AZN of my personal funds into Pin-up Casino. I did NOT receive or activate any bonus or promotional offer for this deposit. The entire balance consisted of pure, raw cash. 2 Transparent Gameplay: I used these cash funds to play "Roulette Immersive" in the Live Casino section of Pin-up Casino, which is under the strict and transparent monitoring of the game provider. Purely through luck and fair gameplay, I increased my balance to 7268 AZN. 3 Instant Blocking Without Investigation: The exact second I submitted a withdrawal request for my winnings, Pin-up Casino immediately locked my account. Not even a single minute passed. Pin-up Casino conducted no technical audit or real investigation; they simply chose to freeze the account instantly because the winning amount was large. 4 Contradictory and Random Accusations by Pin-up Casino Support: When we contacted Pin-up Casino to demand an official reason for the block, their support team provided completely conflicting excuses, proving that these accusations are just random templates used without thought: In their first official email, Pin-up Casino accused me of violating clauses 7.1 and 7.3 (Duplicate Account / Multi-accounting). I immediately rejected this, clarifying that I only hold one unique account and live with underage family members who cannot legally gamble or hold bank cards. I demanded technical log proof from Pin-up Casino. In their very next email, realizing they could not provide any proof of a duplicate account, Pin-up Casino completely dropped that accusation and suddenly invented a brand-new reason, claiming I violated clause 24.10 (Bonus and promotion abuse). When I countered that my last deposit involved absolutely no bonuses and that I only played Live Roulette, Pin-up Casino simply copy-pasted the exact same generic bonus abuse template a second time. Conclusion: Accusing a player of "bonus abuse" when their deposit contained no bonus at all, and their winnings came purely from Live Roulette, is absolute proof that Pin-up Casino is making up random excuses just to avoid paying out a legitimate win. Pin-up Casino has failed to provide a single piece of technical log or evidence to support either of their contradictory claims. I request LCB team to intervene in this dispute, hold Pin-up Casino accountable, and ensure the full release of my 7268 AZN winnings. I kindly and formally ask you to accept this case and launch a thorough investigation into Pin-up Casino's unfair practices to help me resolve this matter.

Disputed amount: 7268₼

Casino: Pin Up Casino

Case #: 4360

Hello!

The decision to block your account was made by the Security Department based on an analysis of your activity on the website and is fully in accordance with Section 8.9 of the User Agreement.

This decision was made in line with widely accepted industry practices. Such measures are implemented by all responsible platforms to ensure security, fair play, and equal conditions for all users. Our goal is to uphold the established rules and protect the interests of the entire gaming community.

At this time, there are no grounds for reconsidering the decision.

Thank you for contacting us.

Hello Gasim Memmedov, 

Have you had a chance to check the reply above from the casino representative? 

Please let us know if you need additional assistance. 

Hello Gasim Memmedov, 

As more than 48 hours have passed without a response from the member, we will mark case #4360 as resolved, given that we have received a reply from the casino representative.

Dear LCB Team and Moderator Cookie17,
Please accept my sincere apologies for the delayed response. I experienced an unexpected and severe health emergency that required urgent medical treatment, which physically prevented me from accessing the forum over the past few days. I highly appreciate your patience and kindly request you to keep this case open, as the dispute is absolutely not resolved.
The generic response provided by the Pin-up Casino representative is completely unacceptable and factually baseless. They vaguely refer to "Section 8.9 of the User Agreement" without presenting a single piece of actual evidence.
I must formally reiterate the undeniable facts of this case to the LCB team:
1. Contradictory and Shifting Accusations: Pin-up Casino has consistently changed their story. First, in their official emails to me, they accused me of "Multi-accounting" (Duplicate accounts). The moment I challenged this and demanded proof, they completely dropped that claim and suddenly sent me a template accusing me of "Bonus Abuse" under clause 24.10.
2. Absolute Absence of Any Bonus: My deposit of 1500 AZN on 03.06.2026 was made in pure, raw cash. I did NOT activate, receive, or use any promotional offers or bonuses. It is technically and logically impossible to commit "bonus abuse" when there is no bonus active on the account.
3. Legitimate Gameplay: All my winnings (7268 AZN) were generated purely from "Roulette Immersive" in the Live Casino section under the strict live monitoring of the game provider.
Pin-up Casino is hiding behind generic terms and condition clauses simply to avoid paying out a legitimate high win.
I kindly request the LCB Team to force the Pin-up representative to provide the official raw technical logs showing exactly which bonus was supposedly "abused" and what "activity" violated section 8.9. I am fully ready to cooperate and provide any verification documents to prove my identity.
Thank you for your understanding and for reopening this investigation.
Sincerely,
Qasim Memmedov
Pin-up Casino ID: ********

Hello Gasim Memmedov, 

We truly understand your frustration and want to emphasize that our role at LCB is to serve as a neutral mediator between players and casinos. Our goal is to help facilitate communication, ensure transparency, and provide a space for your concerns to be heard.

That said, we cannot force a casino to reverse a decision made based on their Terms and Conditions, especially when the casino has clearly stated the reason, as they did in your case.

We appreciate your feedback and your participation in the community, but at this point, there is unfortunately nothing further we can do regarding this case.