PlatinCasino Support and Complaints Thread

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Last post made 10 months ago by Sydney
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  • Hello to all of you.

    My name is Lena and I'm Affiliate Manager for PlatinCasino.

    I'm here for all questions you might have regarding our Brand and Promotions.

    You could PM me for everything you need and reach me via mail lena@platincasino.com or skype lena.platin .

    Looking forward to some cheerful discussions smiley

    Regards,

    lena

  • Welcome on board Lena. We're happy to have you here with us. Enjoy! smiley

  • Welcome to the forum Lena! smiley

  • Welcome Lena.

  • Welcome to LCB Lena! 

  • Welcome on board Lena wink

  • Hi there,

    I recieved a promo mail on 29th of january from them. With the offer to get 25€ bonus with one wagger if i deposit till end of january. bonus deadline untill i should recieve that money to my account was the 3rd of february. But nothing happened. I contact many times the live support and they told me i have to wait one day than again and again. last week they said i better should write my isssue to mail adress support@platincasino.com but no reply. yesterday i wrote to live support again and the answer was that i will get an reply to my email on same day. But again no replay until now... -_- 

  • Hello jupp2206,

    We're sorry to hear that. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

  • Hello jupp2206,

    do you have by any chance the Mailer with this offer ? If so could you forward it to my email

    lena@platincasino.com  

    Did you sign up at Platin through the trackinglink from this Mailer ? Or was it some kind of Reload Bonus ?

    In order to investigate and find best solution here.

    Regards,

    lena

  • Hi lena sure i will forward the Promomail to you one moment

  • Thank you for the info.

    We've concluded our investigation and the 25€ Bonus from the Mailer has now been manually added to your account.

    Sorry for the inconvinience but at least we could finally solve it :)

  • Hi,

    So I've had one withdrawal out of platincasino but earlier on today after getting fed up with the lack of communication such as even sending a confirmation of withdrawal or the staff member on chat not even bothering to look properly at the thing I was asking question about asked to close my account, got told could do that on the site so just used self exclude.

    I paid with Trustly and also I had one withdrawal for £500 and this one that they won't payout is for £680 and the issue is that I lost my passport and they won't budge on the ID Scan so pretty much have robbed my deposits I've made, I don't think they would of asked for this if I did not self exclude the account, why accept my money on this many occasions and then refuse to pay out.

  • Hello rinsedgambler,

    Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

  • Hi. I've been waiting 1 week for my payout via Skrill. Spoke to the live chat days ago, they told me that they will pass this on as soon as possible. Then I emailed Lena, who informed me that there were currently delays. To date still nothing. This can not be. Please help

  • Hello nasim11nasim11,

    Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

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