PrimaPlay Support and Complaints Thread

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Last post made 1 day ago by tough_nut
TeamPrimaPlay

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  • Hi all,

    The PrimaPlay crew are here to help and assist you with any questions and queries you may have regarding PrimaPlay.

    PrimaPlay offers you a wide selection of Slots and Casino Games powered by RTG, our aim is to provide our players with a premium online gaming experience.

    We look forward to assisting you. 

    Team PrimaPlay 
    smiley

  • Welcome to LCB PrimaPlay! Thank you for being available to assist our members!¬†heart

  • Hello PrimaPlay team!
    Welcome to LCB forum! Glad to have you here to assist our members! thumbs_up

  • Hi¬†PrimaPlay team! Welcome to LCB!¬†smiley

  • Hi PrimaPlay team, welcome to the LCB forum!¬†smiley

  • Hi PrimaPlay team,¬†

    Nice to have you here smiley

  • Hey PrimaPlay team, welcome to LCB! Great to have you here smiley

  • Welcome to the best casino forum!

  • Welcomesmiley

  • welcome to our forum PrimaPlay crew!¬†thumbs_up

  • Hello Primaplay,

    Thank you for your assistance. I played your website through a bonus and am having trouble with a withdrawal. I did not find a way to contact you. Can you help me out? Greetz.

  • Hello Michel Driehoog,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative to check what's going on.

  • Hi @Michel Driehoog,

    Thank you for getting in touch with us.

    For future reference you can email our Customer Support crew via support@primaplay.eu and also via live chat which is available via the PrimaPlay website or from the casino lobby.

    I can see that you redeemed the $55 LCB exclusive bonus a couple of days ago. This code has a maximum bet restriction as advertised on the LCB thread regarding this bonus. Looking at your spin history we can see that you placed 91 bets that were over this minimum threshold, In the majority of cases these bets were 4 to 5 times more than the maximum bet allowed.

    Based on this your winnings were unfortunately void as there was a breach of the terms and conditions. Obviously we do not like to do this but our terms and conditions are very clear and they are also clearly stated in the thread published by LCB. We advise all players to ensure that before using any bonus they read and clearly understand ant terms and conditions related to the bonus they are using. Our support team is always on hand to help explain in more detail if required.

    We appreciate this may not have been the response you would have been looking for. We would like to take this time to thank you for trying out PrimaPlay.

    Kindest regards,
    Team PrimaPlay

  • Hi,

    I signed up through your link to play the fre 50 USD  chip that Prima Play was offering. I successfully made it through the play through and deposited like I had to, if I wanted to cash out.  Now  I can't log in. They say  I changed my password. I thought, no big deal, I just use the "forgot password" link, well that doesn't work. Yes, I checked the junk mail and everywhere else in my e-mails. No e-mail from the  "forgot password " link at the log in screen. The last time I e-mailed them they said I did not try to log in and that's where their at. They said If I log in I would be able to withdrawal. I need to log in to try  to withdrawal AGAIN .  I can't log in for the reason above.I didn't forget my password and I been trying to log in, so now what?

    sincerely,

    Jason Logrande 

    user name: jasonlogrande

  • Hello jasonlogrande,

    PrimaPlay Casino Represenatative has been notified. Please keep an eye on this thread for the updates.

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