Sorry for the delay in replying I've been away from the business for a couple of days. Firstly, congratulations on your win I can see that you have recently logged in to your account and provided us with your relevant crypto wallet information.
If you can go into your account and request this withdrawal (the withdrawal you requested on 22nd expired as we had no wallet info) I will ask the finance team to keep an eye out for it and get it processes ASAP.
If in the meantime you have further question please do not hesitate to get in touch.
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