Probation: Eurobets Casino

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Last post made 3 days ago by JovanaV
Bixy
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  • Dear members, 

    The following brand EuroBets Casino has been added to the warning list since 2021 due to slow payouts, delays or no payments at all and non-responsive customer support. Now, they are happy to get engaged with resolving the complaints which arise and their support team is responsive on any inquiry, so they are now being given a chance and the brand is placed on probation for a period of 3 months. We would be more than happy to remove the following brand from the warning list after this probation period expires.

    We kindly ask you to share your questions, complaints and any feedback you may have in this thread.

    Thank you.

    2.1/ 5

  • i chatted with Daniel who offered a bonus of 777% and 100 spins if I deposit $50. I asked what the payout time frame was. He said with bitcoin it was instant. Also David Jackson’s emailed me that withdraws are instant with bitcoin. So I deposited $40. It was a 2 x the bonuse pulse deposit pay out. I hit the play through and my valence was around $1000. Connie advised it would be adjusted to $350 due to the max cash out. I agreed. She said pay out would be within 24 hours. I chatted back in and tried to see where the pay out was as it had not come to my bitcoin wallet. I was told i needed to wait another 24 hours but it will be paid out before then. I called back 24 hours and got the same wait 24 hours so I did. Now euro bets has blocked any contact with me. Won’t answer or text and customer service chat will not answer. I know they are there cause a buddy that uses the contacted them on chats. There is no help when I try. Every customer servise rep says that if I was to recall my bonus submission and use half of the bonus for a deposit to play again they would issue the rest of my bonuse to my bitcoin wallet now. I advised no. Can they bully me, harassing and forcing me to deposit half my bonuse to get only half my bonuse sent to my bitcoin wallet that is not right. Saying will send you half you bonus now if you deposit the other half. I will attach their text saying this. I can not reach anyone there now. e 20 business days. When I text they have said one hour and will send withdraw. That didn’t happen. Then they say 24 hours and will get your withdraw that was 25 days ago. I know everyone there but I think it’s all one person. Connie, David, Daniel, Olive. Nothing is happening and they are very rude I submitted the withdraw on 12/27/2024. 27 business days ago now.

    Disputed amount: 350$

    Submitted via LCB complaint form
  • Dear Tfreck,

    First of all, welcome to our forum!

    Sorry to hear that. Could you please confirm whether your account has been successfully verified? Also, it would be helpful if you could forward us the correspondence with the casino support via private message.

    We did contact the casino rep regarding this matter and will let you know what their response is.

    Thank you for your cooperation.

  • Dear Tfreck,

    We still haven't received a response from the casino rep regarding your case do we've sent them a reminder. Have you heard from them in the meantime?

    Thank you.

  • Dear Tfreck,

    We are still waiting for an update regarding your case. Have you heard from the casino in the meantime?

    Thank you.

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