Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino

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Last post made 1 month ago by mizakivvv
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  • Hi Everyone!

    My name is Daniel and I represent Red Dog and Slots Empire Casino brands.

    If you have any questions or need any assistance I will be glad to reply and take care of you.

    Our dedicated Customer Support Team is also available for you 24/7 via Online Chat, Phone or Email.

    Welcome to our casinos and wish you the best of luck playing! smiley

    Updated 6th October 2019 - Aussieplay Casino added to LCB lists

    Updated 14th February 2020 - El Royale Casino added to LCB lists

    Updated 2nd October 2020 - Las Atlantis Casino added to LCB lists

    Rated:

    4.5/ 5

    4.7/ 5

  • Welcome to LCB forum Daniel! Thank you for being available to assist our members! heart

  • Hello Daniel! 

    Welcome to LCB! Glad to have you here to assist our members! thumbs_up

  • Welcome to LCB! smiley

  • Welcome to the best casino forum! Thanks for being available to assist our kicka$$ members.

  • Thanks to everyone for such a warm welcome!  smiley It is a great pleasure to be here! 

  • Welcome to both of us! LoL! Do you have any sign up bonus? I'd love to sign up Daniel. Thanks!

  • There is an exclusive 50 FS for Red Dog, more info can be found here.

  • Hi, i won 150 Eur with 50 free spins, so i request withdrawal, after waiting long time with Documents etc, withdrawal denied! because i played with more 10+ bet eur, 

    i don't get any message from support that not allowed play with more 10 bet, only get make deposit and you can withdrawal! so this mean i lose 30 eur...

    User ShadarMan

  • Andrey Smirnov wrote:

    Hi, i won 150 Eur with 50 free spins, so i request withdrawal, after waiting long time with Documents etc, withdrawal denied! because i played with more 10+ bet eur,

    i don't get any message from support that not allowed play with more 10 bet, only get make deposit and you can withdrawal! so this mean i lose 30 eur...

    User ShadarMan

    Hello Andrey Smirnov,

    You won from 50 Exclusive Free Spins offer and the terms for this offer can not be found in Casino's General Terms and Conditions. The terms and conditions for this promo can be found in my post HERE. It clearly states that the maximum bet allowed is $10.

    Allowed max bet amount: $10

    However, we've sent your casino username to the Casino Representative to double check this.

  • Dear Andrey,

    I have requested a games report for 50 Free Spins you played with. It states that you have placed €25 bets with Ancient Gods, €20 with Scuba Fishing, €15 with Trigger Happy slots while the maximum bet for 50 Free Spins is $10 as stated in the bonus description. I can share a report with you if you wish.
    The deposited amount of €30 was credited to your playable balance. You are welcome to redeem bonus of 200% with 50 free spins on top of it here or play without welcome bonus and withdraw anytime once you reach $150. 

    Kind Regards,

    Daniel

     

  • Hello there, 

    Username in the casino is mazziccas.

    Slots Empire is stalling my verification, I sent all the documents they requested the day 12.05, I  was promised a few times during phone calls I had with customer support all will be manage shortly but at present, I am still not able to proceed with my cashout.

    Please help me to have the issue sorted.

     

    Best regards

     

  • Hello mazzica,

    We've sent an email to the casino to check what's going on. Keep you posted.

  • Dear mazzica,

    I have contacted the Billing department and they confirmed that your account validation has been completed.

    Payout option is now available for you in the Cashier. Please feel free to request the withdrawal. Our support team is also available for you 24/7.

    Thank you,
    Daniel

  • Dear Daniel, thanks for the prompt reply. 

    I requested the cashout, hope will be handled shortly.

    Warm regards,

     

    A.

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