Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino Support and Complaints Thread

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  • Well, not surprisingly the Casino after the stalling of my verification has not processed the cashout yet. Under the T&C, they say up to 5 business day which in my calendar is today (req. made 17.05), but according to them is tomorrow. So it is ALWAYS the very last day and honestly, I'm very tired of these tactics, verification/payment delays, only to push players to lose winnings back at all costs.

    They say when the fun stops, stop -  well I am really considering to stop altogether because what it suppose to be fun is becoming more and more frustrating.

    Regards

  • Hello mazzica,

    Please note that weekend (Saturday and Sunday) don't count as business days, so up to 5 business days means you should receive your payment tomorrow on 24th May. If you don't receive your payment tomorrow, please let us know and we'll contact the Casino Representative.

  • Thank you, Sydney.

    Please note the request was made Friday 17 9:00 AM their time so Friday counts as well as a business day.

    Best regards.

  • Hi there Sydney, just to let you know (i am not surprised at all) I received only 500 euro of my total due, the rest has been reverted back on my balance (1.774 euro). Support agent on  the live chat told mei will receive the rest soon, however on the t&C I read :

    8- All payouts from Slots Empire Casino are limited to $2,500 per transaction. This limit can be adjusted by the Casino, according to the Customer Level, or as per a mutual agreement with the Customer’s VIP host.

    So it is pretty clear it should be capped to 2.500, not to 500, in fact, there is no mention of installment payments.

     

     

  • Hello mazzica,

    Thanks for the update. We've sent an email to the Casino Representative and asked him to post a reply in this thread.

  • Dear mazzica,

    According to Slots Empire payouts Terms & Conditions, paragraph 9, the payments may be divided into smaller units and paid out, according to the Casino’s payout limits.
    Once you have received the first part of your winnings to your bank account, you are welcome to request the second withdrawal. It will be processed in a timely manner according to the withdrawal terms.

    Kind Regards,

    Daniel

  • Hello there,

    in your T&C you have:

    ------

    8 - All payouts from Slots Empire Casino are limited to $2,500 per transaction. This limit can be adjusted by the Casino, according to the Customer Level, or as per a mutual agreement with the Customer’s VIP host.
    9 - The large payments may be divided into smaller units and paid out, according to the Casino’s payout limits, and the Player’s current Customer Level.

    ------

    As I understand it, large payments are supposed to be "larger" than $2,500 (not my case) set a transaction limit, otherwise the term "large payments" it is only as your own discretion, right?

    I will wait to the full payment to be completed but you can be pretty sure I will never deposit again on any casino belonging to your brand.

    R,

    A.

  • Hello Mazzica,

    Your withdrawal request has been processed, and payment was sent today. Please expect the funds to arrive to your bank account within a few business days.

    Thank you,

    Daniel

  • Hello Daniel,

    thank you.

    I will let you know once the funds will reach my bank account.

    Kind regards,

    Mazzica

  • Hello there,

    full payment received, the casino, however, doesn't allow me to deposit anymore.

    All the best,

    Mazzica

  • Hello Mazzica,

    Thank you for confirming the receipt of the winnings. We would like to let you know that recently we were running an update of all the Cashier services. Therefore, you might have faced some difficulties entering the Cashier. We have been informed that the maintenance is over. You are welcome to try accessing the web page one more time.

    Thank you,

    Daniel


  • slots empire put request in for withdraw august 14th still under requested  user name kerch1234

    Rated:

    0.1/ 5

  • cashout times
    Pending time: 48 hours
    Bitcoin: 1-3 business days
    Credit/Debit Cards: 3-4 business days
    Wire Transfer: 5 business days

  • Hello kerch123,

    Your username has been forwarded to the Casino Representative. As soon as we receive a reply from the Casino Representative, we'll let you know what's going on with your withdrawal.

  • thanks ,took them 10 days to verify account ,and was told today ,,,cashout times
    Pending time: 48 hours
    Bitcoin: 1-3 business days
    Credit/Debit Cards: 3-4 business days
    Wire Transfer: 5 business days  

    this info on lcb website is wrong 10 business days to get paid ,but was told last week i would be paid today place is a JOKE

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