Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino Support and Complaints Thread

David,

i sent in my information several days days ago to verify for card and they finally got back to me today and asked for bank verification. Is there anyway you could tell me how much longer the verification will take, thanks.

They asked me after 9 days for routing number ,and they had a copy of voided check,that has it on it..... Bought them 3 more day,expect 12,14 business days

Hello kerch123,

I have been notified by Finance department that your withdrawal was sent today through the bank wire within the time frame stated in T&C. Please expect funds to arrive to your bank account soon.

Thanks,

Daniel

Hello courtneyjones6,

I will check your case with Finance department and get back to you.

Thanks,

Daniel

So it takes 10 days to get your money on your LCB website is says 5 days

Hello kerch123,

According to Casino’s terms&conditions it takes 5 business days for the Finance department to process a bank wire payment. Your withdrawal was requested on August 14 and was sent to you on August 21 which is exactly the 5th business day.
Validation of your documents took extra time as they were not sent at once. Moreover, Slots Empire Finance department needed to send you an ACH inquiry to guarantee that the funds will be delivered with no errors and bounce backs.

Thanks,
Daniel

Hello courtneyjones6,

Approval of submitted documents takes up to 2 (two) business days. If the documents were not submitted at once, the Casino might require additional time to process them. I have contacted the Finance department to inquire about your case and they responded that your documents have been successfully validated. Please check your e-mail box to proceed with the further actions.

Thanks,
Daniel

Hi Daniel

I claimed a free bonus on Red Dog casino last month. After I completed wager i sent through my documentation. The Validation Department confirmed they received my documents however I need to place a deposit before they can verify it. - Why do they need to verify me after I only deposit? 95% of other casinos do not need a deposit before verification. I know they need a deposit before they can process a withdrawal yes.

Anyways Monday morning 07 October 2019 - I made deposit ( This was before the start of Business Day), completed wager and notified support they should notified the Billig Deparment I made deposit and they can proceed to Validate my documents. they keep on quoting the terms and conditinos that it can take up to 2 Business Days to validate my account. I said Fine.

So since I sent documents on the 16th of September my proof of address was valid then and I made a deposit on monday morning,  So that means Monday was business day 1 to check documents and Tuesday was business day 2 to validate my account. I only got feedback on end of business day 3(yesterday which was wednesday) - which I feel Red Dog were already breaking their own terms of 2 business days rule. They notified me the proof of address is now older then 2 months since I sent documents in September already and they need an updated one. So immediately Yesterday (Wednesday 10/10/2019) I sent an updated proof of address.

My concerns is - Since I provided an update Proof of address : Why do I have to wait 2 days again for them to verify me? I mean why cant they just continue to check my documents today and validate them since they were busy with them yesterday? This is seriously unnecesary to wait now another 2 days?

Username : Fiekie247

Hi Fiekie247,

I am looking into it now and will update you shortly.

Thanks,
Daniel

Hi Fiekie247,

According to Casino’s terms and conditions section Payouts, point 2, before the first payout is confirmed, the Customer should place at least 1 (one) deposit. It's also stated that it takes up to 2 business days for the Finance Department to check the documents provided since the first deposit has been placed (the calculation starts with the next day of the submitted request). You have placed the first deposit on October 7th and received the reply on the 1st business day (October 8th) regarding the missing documents. Validation of your documents took extra time as they were not sent at once.

I have contacted Finance department to inquire about your case and they responded that your account has been successfully validated with the new details. Please check your e-mail box to proceed with the further actions.

Thanks,
Daniel

Hi Daniel

I confirm that my account is verified now and thank you for your assistance. However just for you information they did not contact me on the 8th of October regarding the missing document, they infact contact me on the end of business day 9th of October an not the 8th as you stated.

See below for proof

Hi Fiekie247,

It appeared that I misinterpreted the information provided by the Finance Department. Indeed, your inquiry was covered on the second business day, 9th of October, which is in accordance with Casino's terms & conditions. Thank you for understanding. Please proceed with the withdrawal. Wish you the best of luck playing!

Thanks,
Daniel

Hi friend. I made cashout on Friday 25 October. I think the information listed on the LCB is wrong.

Cashout Times
Pending time: 48 hours
Bitcoin: 1-3 business days
Credit/Debit Cards: 3-4 business days
Bank Wire: 5 business days

I deposit and withdraw funds using bitcoin. Verification takes 5 working days. Today I was frustrated after they told me that pending withdrawal 5 working days and 10 working days to send funds. Hahahaha what is the reason I have to wait until 15 days? This is not fair.

I hope someone helps me.

Casino: Aussieplay
Username: Bossulo90

Regard

Hello Bossulo,

We'll contact the Casino Representative regarding this again. Keep you posted.