Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino Support and Complaints Thread

Still waiting 

tick tick tick tick 

Why El Royale is child's play & a total scam- waste of time:

They cater to the weak & impatient - trying to slow play me so I play and lose $3000.  They will take you out months to pay you & offer maddening explanations and excuses.

"We are currently overloaded with requests, please be patient while we hold your money hostage"

call it what it truly is -

your buying time for bitcoin to rebound 

how about hire more people ? If your not bankrupt yet 

or how about learn to be efficient ?

or how about work more than a 4 hour "business day" or work a weekend to get caught up??

They put customer last 100%.  I played dozens of casinos and they're most lost at sea- rookie place I've ever seen.

Worst is - the cowards that control Validation and billing openly ask you not to email them because of the "back of the queue you go"  bogus story.  What email account sends prior emails backwards if a new one from ah account comes in.  That's false as the documents sent prior can't be relinked and attached to the new one complaining how bad they are.

These people are just bad business - I've told them to pay me promptly and I'll go away & even offer a buyout (under an amount that's still under their maximum mind you, so I'm doing them the favor) if we we can be done with each other.  However, they choose to ignore my persistence but I'm ruthless and can share loads more chats and emails as that's all I've done last two days. Their is 15 and counting excuses and stories - lies of them trying to make me go away from asking but I'll continue to start new chats and have a new lie created

El Scammo is A No No

a fair guy until you start lying 

Mike

Hi mikehaddock1gmailcom,

We notified the casino rep about your posts. Please wait until they get back to you here on the forum. 

Thanks Melissa!

Fyi- that'll be in 2024 but I appreciate you trying 

I hope you sent my first post which has the full details

i just want my last 2500 paid and it's been over a week which is against all their website info 

These people will likely change website to fit inside that rather than admit a mistake

They truly don't care 

Melissa or team;

I'm not the least bit surprised this loser casino hasn't responded as they run like cowards when it's their time to act.  I'd like you to confirm they normal time to respond.  

They are a complete joke 

Hello mikehaddock1gmailcom,

The Casino Representative has tried to reply here on the forum yesterday, however, she couldn't post her comment since we are implementing a new LCB site. Thank you for your understanding and patience!

Hello mikehaddock1gmailcom,

The Casino Representative has tried to reply here on the forum yesterday, however, she couldn't post her comment since we are implementing a new LCB site. We hope everything will be sorted out soon.

Thank you for your understanding and patience!

I'm very disappointed that I even have to do this and I don't know that LCB can do anything they have reviewed these casinos and warned players of the issues you see regarding payout delays over and over..heed the warnings folks. There are plenty of casinos that will pay you promptly and avoid the shenanigans that this group does on the billing end. My payout was authorized over 12 hours ago and surprise surprise, it hasn't even hit the blockchain so they've literally not even sent it. They say it can take 1-3 additional days after you've waited no less than 3, usually longer, just to get it authorized. That shouldn't be the case. It should be sent as soon as it's approved bc it's been wiped from the account at that point so what would be the reason to hold those funds other than to be a nuisance? There is no reason. This just isn't reliable and filing complaints makes players aware of the issues but they don't usually speed things up just because you've posted one.they are in business to make money you will not get your money with the same urgency they take it and they constantly violate their own terms. Go somewhere else. I want my money now. Please help if you can. I think I'm done playing here. 

Hello kegegg,

Could you please tell us the name of the casino and please send me your casino username to private message inbox so we can contact the Casino Representative?

hello LCB

i'm having problems with this casino SLOTS EMPIRE and i'm feeling treated like an idiot....

on saturday january 22 i sent some documents for account validation and cashier release for withdrawals... on monday i called to confirm the shipment and the clerk explained that she had received the documents and needed to wait 3 business days to complete the validation...

Yesterday I called again in the morning and the attendant said that I would receive the answer by the end of the day but that didn't happen...

Today I got in touch again and the attendant said he didn't receive my documents and that he needed to send it again.... how is this possible?? during the whole week my document was confirmed and I just had to wait... how say now after 7 days that casino haven't received it my document?? this is very strange and annoyi

today I sent the email again and asked the attendant to confirm again in chat, however he left me with an open chat for an hour until he disconnected... there is something wrong with these guys

Can anyone here help me with this problem?

username: SODSOD400

thank you

Hello truman2022,

We've sent an email to the Casino Representative and asked her to check what's going on. Please keep an eye on this thread for updates.

Hello truman2022,

Here's the Casino Representative's reply:

"Hello SODSOD400,
Please be informed that KYC validation is a one time procedure required before your very first withdrawal. It is an important step as it guarantees your funds will be delivered to you without any delays.
As I was informed by the billing department representative, your account has already been approved for the payouts so there are no other steps required. Please feel free to proceed with a withdrawal request via Cashier in your casino account.
 

Regards,
Jennifer"

Hello mikehaddock1gmailcom,

Here's what the Casino Representative's says regarding your complaint:

"Hello mikehaddock1gmailcom,

Let us go through the conditions of the bonus you were playing with. The bonus code is REDBAG and it comes with the following terms: Min. dep: $10 Neosurf/$20 BTC/$20 ETH/$20 LTC/$25 IGC/$30 CC. Valid 5 times. Max bet: $10, Max payout x30 the deposit amount. WRs: 35x(Deposit+Bonus). The maximum payout from this bonus on your account is $116.49 (dep amount) x30 = $3494.7 – exactly the amount your playable balance was converted to.
KYC validation process can take more time if any document is missing. Moreover, I was informed that El Royale billing department received multiple emails from your side which also affected the time needed for validation of your account, as all the emails had to be checked properly in order to avoid any problems with the withdrawal.
As I have been informed by the billing representative your first payout request from 1/11 was approved on 1/14 which is the 3rd business day since the request took place. It is true there was a delay with your second payout (due to a great number of winners lately), but do not worry, the withdrawal has already been approved and sent to the BTC wallet you provided.We apologize for any inconvenience caused. 

Regards,
Jennifer"

Aussie Play casino and it's currently happening again as I type this. Authorized payout but nothing sent and it was authorized hours ago. So frustrating. 

Hello kegegg,

Could you please private message me your casino username and we'll ask the Casino Representative to look into this.

Hello

I'm having problems making a withdrawal request in el Royale casino...today it's been 5 days since they asked to confirm my bitcoin address and so far there has been no response.. can anyone here help me solve this problem please??

Username  bratuco808

Thank you 

Hello Cassio777,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello @Cassio777,

Thank you for your feedback.
Please be informed that KYC validation of your account is a one-time required procedure which guarantees that your funds will be received on time and with no bounce backs. It usually takes a couple of business days to get the account approved for the Payouts, though may take longer in case of missing documents. I’ve been in touch with a Billing Representative regarding the matter and was informed that the validation of your account has been already completed and you are more than welcome to proceed with a Payout request through the website. Should you have any questions please let me know.

Regards,
Jennifer

Hello LCB

I sent some documents on May 11th to validation@slotsempire.com for withdrawal processing,

on the 12th of May I contacted to ask if the casino had received my document, however the attendant said that she had not received the documents and asked to send it again

I sent my document a second time to validation@slotsempire.com and again they said it was not received so I sent it again a third time and again without success..

I contacted live help again and the attendant asked me to send the email to assistance@slotsempire.com and she would forward my document to the responsible departament, then she replied saying that she had received the documents

Dear 
We received your validation documents. anything else we can help you with?

Best regards,
Mila Turner
Live Chat
+1 850 2734 930
Slots Empire 

today, May 17th, I got in touch again to find out if I could access the cashier for withdrawal, however to my surprise they said they hadn't received the documents...

I would like to understand the reason for all this because it seems to me that they are doing this to cause deliberate delays... I know that there is a representative here and I would like him to explain to me why this is happening..

username celtok666

thank you

Hello o_alquimista,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

hello

I received today the answer to the first email sent on the 11th of May... I didn't understand why they were saying they hadn't received it ....

anyway my question was resolved..

thankful

Hello o_alquimista,

Thank you for your feedback. I've been in touch with Slots Empire billing team regarding the matter and was informed that your KYC documents had been forwarded to compliance on May 12th. Please note that a KYC validation is a one-time procedure required before your very first withdrawal in order to ensure the security of your account and to make sure the winnings reach the rightful owner. It usually takes a few business days in order to complete the validation process and I've been informed that your account has been already approved. You are more than welcome to request a payout now.

Should you have any questions I'd be happy to assist.

Regards,
Jennifer

hello LCB

I tried to access my account to make a deposit and I couldn't..

yesterday on 05/19/2022 slots empire casino changed the terms of the casino and added Brazil to the list of countries that cannot play with real money...I don't see any problem with that as every casino has the right to change the terms at their discretion..

the problem is that they closed all Brazilian accounts without any notification and everyone was taken by surprise...I don't understand why they didn't notify me in advance so I could withdraw my money

I lost $150 in cash and was not linked to any promotions as the wagering requirements had been met and it was real money that I legitimately won in casino.. 

they can close my account but they need to pay my money because before brazil was banned i had an open account that was in accordance with all the terms..

if they had informed by email that the casino would be closed on 05/19/2022 for players from Brazil I would have anticipated and withdrawn my money..however I was taken by surprise and I couldn't do anything....  :=(

I would like the responsible sector to evaluate my case because I know I have the right to withdraw this money because while I had my account open I was in accordance with all the rules of the casino

I await a solution

thanks

Hello cardelli,

Could you please private message me your casino username and we'll get in touch with the Casino Representative. 

hello Sydney

I sent my casino email

thanks

I see that above there are some complaints from players in Brazil that have been resolved..I hope they solve my problem too

Thank you for providing us with your email address cardelli. The Casino Representative has been notified. 

Please keep an eye on this thread for updates.

I wanted to understand why they didn't tell me by email or phone that my country could enter be on the list of countries with restrictions, I could have withdrawn my money in advance.. 

that was foul play..

Hello @cardelli,

Thank you for your feedback. Please be informed that the Casino terminated services in the country of your residence since May 19th. As you've played with a No deposit bonus 50GRATIS which is considered as bonus money until there is a deposit placed according to the Terms, your account was terminated. All the accounts with deposits placed before that date have been paid out accordingly.

However, the best customer experience is an aim of ours, therefore we are ready to make an exception so you can withdraw your winnings. In order to do so, please transfer a minimum deposit in the amount of $20 to the BTC wallet - bc1qw4jkvlxvrrm2ysw666l9l3tmmejr20f8j7dte2 - in order to verify the payment method and then please provide us with a BTC wallet address that you can receive your winnings to (the deposited amount will be sent along with your winnings).

Should you have any questions I'd be happy to assist.
Regards,
Jennifer

Hello..will send the deposit in a few minutes 

Hello jeniffer

I made a deposit of $20 to the wallet address bitcoin 

bc1qw4jkvlxvrrm2ysw666l9l3tmmejr20f8j7dte2

where do i have to send my bitcoin address to my paymen? the casino is unavailable for me 

my bitcoin wallet address for payment is  338hyZo6uHi6ddbZNjkgaL2W73N2kKwdcd

Thanks 

Hello @cardelli,

Thank you for your prompt reply. Please send your BTC wallet address to billing@slotsempire.com. Your payment will be sent within the time frame stated in the Casino's terms (up to 3 business days).

Thanks,
Jennifer

Hello jeniffer

I don't understand anything else.. the attendant said that no one opened any exceptions ... I will lose my money again ??

Hello cardelli,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello, good afternoon guys, I come to ask the El Royale casino group that I got a gain of 150 Eur, at the Aussier Play casino, and that today I tried to log into my account and I couldn't, going to customer support I was informed that the casino left to accept brazilian players, so far so good, it's their right, but I ask you to pay people who won in your casino before changing their terms.


Att. Hamona Diaz

Hello Hamona,

Could you please private message me your casino username and we'll notify the Casino Representative.

Hello @cardelli,

The winnings have been sent to the BTC wallet provided by you on Friday.
Please let me know whether you received them.

Regards,
Jennifer

Hello @Hamona,

Thank you for your feedback. Please be informed that Aussie Play Casino terminated services in the country of your residence since May 19. As you've played with a No deposit bonus 50LCBCHANCE which is considered as bonus money until there is a deposit placed according to the Terms, your account was terminated. All the accounts with deposits placed before that date have been paid out accordingly.
However, the best customer experience is the aim of ours, therefore we are ready to make an exception here, so you can withdraw your winnings. In order to do so, please transfer a minimum deposit in the amount of 20 EUR (according to the currency chosen on the account) to the BTC wallet - bc1qca9x4a2nefafkep44v7qyv9mcukxa3n8gxdev5 - in order to verify the payment method and then please provide us with a BTC wallet address that you can collect your winnings to at billing@aussieplay.com (the deposited amount will be sent along with your winnings).
Should you have any questions I'd be happy to assist.

Regards,
Jennifer
 

Hello

it was received 

Thanks

Hello cardelli,

We're glad to hear that. Thanks for letting us know!

hello good night, I just made the deposit in the wallet provided and sent my wallet through the email address provided.

Thank you very much for your willingness to pay those who won before the date you retired, nothing could be more fair.

https://www.blockchain.com/pt/btc/tx/5d8e229f0cc65b70104cd649762701db7dc346d7d540b516ddceeef9f12cc51a

Here's the link to the deposit made. thanks

Hello Hamona,

Thank you for your message. Could I ask you to provide me with your BTC wallet address you would like to receive your winnings to once again please? You can send it here on the forum, direct message me.

Thank you,
Jennifer

Hi Jennifer, I replied via inbox, thanks in advance!

Very good night dear Jennifer, it's a shame your casino no longer accepts players from my country!!!
I am writing to inform you that I am going through something similar to my fellow winners in the last days of the casino in my country, I followed the steps they did, I made a deposit at the casino I sent my payment details via billing and I would like to know if I need to do more something to withdraw my winnings at the casino. I saw that you asked me to send via inbox here on the forum tb the payment data, in order to speed up this process I will leave everything inbox here on the forum too ok?

Hello kaikizada,

Thank you for your message. Could you please provide your casino account username along with your email address for us to locate your account?

Thanks,
Jennifer

Usuário: kaiklimat

Email: kaiklimaet@hotmail.com

Thank you so much. I got it, all right.

Thanks for letting us know Hamona! 

VTG247365 

I closed account after making several deposits and zero withdrawals and then was offered no resolution to such losses.