Red Dog Casino, Slots Empire Casino, Aussieplay Casino, El Royale Casino, Las Atlantis Casino Support and Complaints Thread

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  • Hey┬ákarg74,

    We are so happy to hear that. Hope you will enjoy your further entertainment.angel

  • I claimed a free bonus on Aussieplay casino last month. On 3rd January I made deposit by Flexepin voucher and wager all amount of money that i was deposited. The same day I sent documentation for validation. In banking validation form i choose bitcoin payment as preferable payment method.┬á

    On 5th January I was asked from validation department to confirm that bitcoin address i provided is static. I have bitcoin wallet in Binance exchange so i provided screenshot of it and asked if that screenshot from Binance exchange isnÔÇÖt sufficient for the verification that i want to change preferable payment method to "Bank transfer".┬á

    I haven't received any respond from validation department so on 9th January I sent new one banking validation form where i selected a Bank transfer as preferable payment method. I also sent documents for bank account verification.

    Today I received email from validation department where they again asking for confirmation bitcoin address, with no information about changing the payment to "Bank Transfer" as I asked them in latest email.

    So my account is still unverified and i cant make withdrawal.
    Sorry for my english, it is not my native language.
    Thanks for help.

  • Hello┬áJayro2180,

    Could you please send us your Casino username via private message so we can get in touch with Casino Representative in order to help you?

  • Hello┬áJayro2180,

    Thanks for sharing your credentials. We will ping Casino Representative about your issue, and hope that we will get to you very soon with an update. Keep you posted.

  • Hi Jayro2180,

    Thank you for your feedback. Please be informed that KYC approval is a one-time procedure which guarantees the funds will be received by the rightful owner. Usually, it takes a couple of business days in order to get the account approved, however it may take longer if some documents are missing. I've contacted Casino representative to get more details regarding the matter and I was informed that your account has been already approved for Payouts.

    Should you have any questions we'd be happy to assist.

    Regards,

    Paul

  • Thank you, I can confirm that my account was verified.

  • Hello┬áJayro2180,

    Happy to hear such a good news. We will mark this case as Resolved.

  • Hi┬áJayro2180,

    We are glad to be of assistance and to see everything is sorted. Let us know if you have any other questions.

    Regards,

    Paul

     

  • Hi,

    after verification of my account I requested a withdrawal to BTC wallet. Yesterday I received email from billing department, that my withdrawal was approved to amount 200EUR and will be sent shortly. Today morning I received 0.00985251BTC (which was at the time of transaction only something about 190 EUR). I would like to know why is there almost 5% difference.

    Thanks

    Jaroslav

  • Hello┬áJayro2180,

    We will reach out to them again to additional inquire about this matter. Hope that you will get a reply very soon. 

  • Hi Jayro2180,

    Thank you for your feedback. Please note that BTC rate is quite dynamic, so sometimes the approved amount may be slightly different (higher or lower) upon the receipt. 

    Should you have any questions we'd be happy to help.

    Regards,

    Paul

  • Hi,

    Thank you for the clarification.

  • Hello┬áJayro2180

    As Casino Rep clarified this case we will mark it as Resolved. 

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