Red Star Casino Support and Complaints Thread

Hello everyone,

I am Nina, manager of Red Star Casino.  

I'm here if you have any questions or need any help at Red Star - feel free to contact me about that. Also, I would appreciate any feedback, we do care about your opinion and value players' feedback, and I hope you will enjoy your time at our casino.

Cheers,
Nina

Welcome on board Nina

Welcome, Nina! 

We are happy you have joined our forum! 

Hi, Nina!

Welcome to LCB forum. Hope you'll have a great time with us! 

Hello Nina and welcome on board!  

Hi Nina,

It's nice to have you here! :)

recently I am a client of red star, very fast verification and retirement, very happy for the moment

Hello nina. your casino has banning me for multi accounting which im not and i have all the documents to proof. When i try to reach security departments they  just dont answer me. the only email i got from them was like "you are multi accounting. you re account is closed and the decision is final". And im suposed to stand here and say goodbye to all the money i had in my account knowing i have no more accounts in redstar? can you please help me? my ID on redstar casino is "achiga". The security department just doesnt answer me. They dont even give me the chance to prove myself. Of course this only happened the moment ive asked for a withdrawl. Never when i was making the deposits... 

Sorry to hear that. We're going to notify the casino rep. Keep you posted. 

Hello. The thing is you used exactly the same Skrill which was previously used for another 4 (four) previously closed accounts. Regards, Nina RedStar

Yes me and my husband use the same skrill account. But we have never had problems with that in any other poker site. The site's terms and conditions dont mention anything about that being forbidden. Is it? 

Hi Achiga

The key word the rep was mentioning : "You used exactly the same Skrill which was previously used for another 4 (four) previously closed accounts" - basically accusing you from creating multiple account and those said accounts was closed and you open another one.

I am sure the casino will need to provide evidence to the LCB mods to verify and then a decision is made from their whether you guilty or not.

It was fifth account that was trying to use the same Skrill

Red Star Casino terms

(17. Forfeiture, Account Closure and Confiscation)

Please let us know how to provide you with the evidences. Thanks

I only created 1 single account in their site. Im sure no one in the world, not even the people who live with me, have access to my documents to validate an account under my name. Of course anyone can use my name but thats not my problem if the site accepts players without validation.