Reel Fortune Casino Support

We have heard that ReelFortune is in the process of selling the casino and new operators will be taking over the brand. We understand that this may be causing delays, and we have been advised that pending withdrawals will be paid, although it might take a few weeks. We hope to receive an update soon so we can continue handling complaints and assist players accordingly.

Dear James Neubauer and Bradyb,

Please update us if there are any developments or progress in your cases.

Thank you.

May i ask who told you this, and how could I be in contact with them?  I would imagine that they would want to inform their CUSTOMERS of this, as they've been waiting for over a month for ANY kind of communication from Reel Fortune.  I'd like to get more information from them about this, however they have completely ignored me for the last 3 weeks.  Just terrible.

Well, it now appears as if Reelfortune.com no longer exists.  The URL will take you to slotsoffun.net.  This casino scammed me.  Very upset about this entire situation.

The website is gone.....

Dear James Neubauer and Bradyb,

We received this information from the casino representative. In situations like this, especially when a casino is undergoing operational changes or stops operating entirely, there should ideally be some form of communication to inform players about delays and transitions. However, we have no control over how each casino chooses to handle such matters.

At this point, the best course of action would be to try reaching out to the casino’s support team directly via email. Again, please update us if there are any developments or progress in your cases.

If we receive any further updates, we will make sure to share them.

Thank you.

Thank you for the update.  My levels of despair are very high.  This casino scammed me out of an $8000 win, then went absolutely silent before they completely went offline.  I believe that they're lying to LCB about this change of ownership and that they're still going to pay the pending payouts.  They had a track record of lying to me about these payouts before they went totally silent.  This experience has soured my online gaming experience, and I will never play online ever again.  Extremely discouraged.

I looked into litigation today. Unfortunately because of their lack of license, not much can be done. It seems as if this website was a complete scam.  I hope they are true to their word about pending payouts still being made, but I highly doubt that will happen. Of course, I'll share any updates here, but as it stands, this casino was a scam with lies and false promises. 

Dear James Neubauer and Bradyb,

Can you please let us know if the casino has processed your pending withdrawals?

Thank you.

No. Not only have I not received any of my 13 pending payouts, all of my emails have been ignored. I attempted direct messaging the casino rep on this forum as well, and received nothing. I request your method of contacting the casino rep, as I would like a direct line to them. Thank you. 

Absolutely nothing here...no withdrawal payout nor communication from anyone

Dear James Neubauer and Bradyb,

We're sorry to hear that you still haven't received your withdrawals. We will make one more attempt to reach out to them, but unfortunately, given the overall situation, it seems that there isn’t much more that can be done at this point.

If there are any updates or changes from your side, please let us know.

Thank you.

Hello James Neubauer and Bradyb,

Do you have any updates?

We are still without any response from their side.

Keep you posted on this thread.

Thank you for your understanding.

Zero updates. This casino scammed me out of an $8000 win, lied to me about paying out. Lied to you about the payouts still coming after its sale. Have ignored dozens of emails with zero response. It's extremely upsetting. Now, they don't exist casino doesn't exist online anymore. There is nothing I can find on the internet that would lead me to contact them in any way. They scammed me. 

Nothing.....

I'm still holding out some typr of hope, as the 8000 dollars this casino owes me would change the outlook of my entire year.  Has LCB received any kind of update?  Has this casino been blacklisted?  Also, I'm requesting any type of email addresses or possible phone numbers to attempt to reach someone from this casino.

Hello James Neubauer and Bradyb,

We want to inform you that Reel Fortune Casino has now been placed on LCB's Warning List:

Operations for this brand are temporarily disabled, and we have been told the brand is being sold and will be run by new operators. It has been stated that pending withdrawals will be paid, however, until players have winnings paid, Reel Fortune will remain on LCB's warning list.

Jovanna,

The casino has not existed for over a month...how can there be a "warning"?

I agree. The site doesn't even exist anymore. It was a straight up scam, and I highly doubt I will ever see my winnings. 

Dear James Neubauer and Bradyb,

As stated in the post: Operations for this brand are temporarily disabled, and we have been told the brand is being sold and will be run by new operators.

The warning remains in place due to pending withdrawals and the uncertainty surrounding the brand’s status and future operations.

I may have found a way in which to communicate with Reel Fortune affiliates.  I'm not going to just accept this scam without exploring all options.  I'll gladly report any findings here.  

Hello James Neubauer,

You are more than welcome to share your experience on our forum. Any feedback from our members is highly valued. Your feedback helps us improve our services and provides valuable insights for other users. Whether it's a positive or negative experience, your honest opinion matters. 

Unfortunately, I have nothing to share.  This casino absolutely scammed me.  I won 8k, then was completely ignored until the website disappeared.  Terrible.  

Dear James Neubauer,

We are really sorry to hear that. If we ever receive any news about the brand, we will post it here on the thread. 

Thank you for your understanding.

The audacity of this casino to email me to try to use some sister sites is atrocious, seeing that they closed up shop and not alerting their customers. Shame on them. 

Hello.  I've learned that Reel Fortune has potenitally relaunched under reelfortunecasino.com

Does anybody know if this is the same group?

Hi James Neubauer,

We haven’t received any information about the relaunch, but we’ll look into it.

Our advice is not to play or register until we confirm whether it’s the legitimate one.