Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

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  • Dear all,

    I would like to introduce our new casino to this forum. Rembrandt Casino offers the exiting games of well known providers like Netent, Betsoft and Espresso Games. Our live casinos are powered by Evolution Gaming, one of the market leaders.Some of the games will very soon (in a few days) be also available on mobiles and tablets. Our site is in two languages: Dutch and English.

    We seek to offer attractive promotions and retention offers to our esteemed players. In case of any issues, please feel free to contact me here directly.

    Henry

    Casino Sieger, b-Bets, 24Bettle added to the LCB list

    Updated 4th Dec 2017: Big5 Casino added to the LCB list

    Updated 11th May 2021: Lucky Bull Casino added to LCB list

    Updated 11th July 2022: Gambeta10 Casino added to LCB list

    Updated 29th August 2022: Tournaverse added to LCB list

  • Welcome to our wonderful forum Henry! Glad you are here to assist our members and guests.

  • Attention! Have not been able to refer to the prize within 24 hours of my Skrill exclamation!!!!!


  • Attention! Have not been able to refer to the prize within 24 hours of my Skrill exclamation!!!!!
    [/quote][quote author=natlozogav link=topic=29293.msg320651#msg320651 date=1410438569]
    Attention! Have not been able to refer to the prize within 24 hours of my Skrill exclamation!!!!!


    31 hours and not send me money for skrill rembrandt casino!!!!!!!
    Rated:

    0.5/ 5

  • I have forwarded this to the casino rep. The first rep had left the company and we are getting a new rep on board. Thank you for your patience.

  • Dear Natlozogav,

    When you would like to share your username here on the fora, or by email, we would be more than happy to look into your account.

    I would also like to take the opportunity to inform you that we process payout requests normally within 48 hours. Depending on the VIP state and KYC state, they will be wired to your bank account. So please do not hesitate to contact our support team via email or by chat, and we will be more than happy to answer your question in concrete.

    Kind regards,

    Rembrandtcasino Support


  • Dear Natlozogav,

    When you would like to share your username here on the fora, or by email, we would be more than happy to look into your account.

    I would also like to take the opportunity to inform you that we process payout requests normally within 48 hours. Depending on the VIP state and KYC state, they will be wired to your bank account. So please do not hesitate to contact our support team via email or by chat, and we will be more than happy to answer your question in concrete.

    Kind regards,

    Rembrandtcasino Support


    Has not received the prize exclamation!


  • Dear Natlozogav,

    When you would like to share your username here on the fora, or by email, we would be more than happy to look into your account.

    I would also like to take the opportunity to inform you that we process payout requests normally within 48 hours. Depending on the VIP state and KYC state, they will be wired to your bank account. So please do not hesitate to contact our support team via email or by chat, and we will be more than happy to answer your question in concrete.

    Kind regards,

    Rembrandtcasino Support


    Has not received the prize exclamation!


    Did you send your username to the rep?

  • My username: hunman1 Thanks.
  • Please help me Melcb! It has long been waiting for me to win!


  • Please help me Melcb! It has long been waiting for me to win!


    Thanks so much! smiley My prize is arrival few minuts ago smiley
  • Hi Natlozogav,

    We are glad you have well received your cashout now. Please note that the money was transferred onto your bank account and this is why it was not instant.

    Looking forward to seeing you soon at our casino again,

    With kind regards,

    Rembrandt casino support

  • Hello LCB

    I have a withdrawal problem with B-Bets.
    I met the wagering requirement from a Free Spin promotion and want to make a withdrawal,the max cashout is 50€ and the player need a deposit.
    But till this day my Win was not payed.

    B-Bets send me this email :

    Dear

    I hope you enjoyed your game at our casino.

    According to our bonusterms I have to inform you that winnings with a free bonus are limited to a maximum of ten times the bonus amount. In this case 10x 5,- = 50 Euros (if there is a remaining balance; this will be waived). Furthermore bonus winnings can only be claimed by players who deposited within 2 months before the payout request.

    Would you please inform us per e-mail as soon as you made a deposit so we can proceed with your cashout request.


    I make a deposit of 20€ to withdrawal my win.The Live Chat support says i can withdrawal the 20€,the 20€ is arrived but not my Win from the Free Spin promotion.After i made a deposit B-Bet support send me this email.

    Dear ,

    I'm writing to inform you that we have received your request for payout and a notification of your deposit.

    I have created a ticket and will forward it to the financial department to complete your request.

    You will receive further communication shortly.

    Let us know if you have more questions, we are happy to help you!


    ^^The date from this email is from 07.04.2015

    I contacted the Live chat support a few times,they only say that  they created a ticket and will forward it to the financial department .

    till this day my Win from the Free Spin promotion (50€) was unfortunately not payed.

    My username is : sethgecko

    Thank you so much for your time and Regards.

    Rated:

    0.5/ 5

  • Hello LCB Team can you Contact the Rep for me ? thanks for help.


  • Hello LCB Team can you Contact the Rep for me ? thanks for help.


    I did forward this matter to the rep. Christine the current rep went on maternity leave and a new rep is coming on board. hopefully we should hear back from her today.

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