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Last post made 6 days ago by Berks
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  • yes tx  for the comments in me case , i will wait a answer of the casino ...

  • Today asking under me case nothing know nothing ....mmm


    Live Chat - casinolive-support

    Veronique
    Employee
    Queue: Hi, we will now transfer your chat request...
    Antonio: Info
    You are now chatting with Veronique.
    Veronique: Hello, how may I help you?
    Antonio: Hi there
    Antonio: Yes ahmm asking under me case , wait a answer of departament of payments
    Veronique: What would you like to know?
    Antonio: From the last 2 weeks i am wait answer
    Antonio: Others employes write note in me account under me case
    Veronique: Okey and what was your initial question that you are waiting an answer for?
    Antonio: mmm
    Antonio: If departament of payments accept Pay me via neteller
    Antonio: I am not vip player
    Veronique: Please give me a minute to check your account
    Antonio: Ok veronica
    Veronique: There is a note in your account stating that you prefer payments through Neteller, however I cannot tell you whether the department will send you the money via Neteller or bank transfer. Only financial department can make this decision and I am able to influence that decision
    Antonio: Yes but not have answer
    Antonio: For is reason ask under is
    Antonio: For comment the result final of me case in lcb forum
    Veronique: Have you requested a payout recently?
    Antonio: Is me 1
    Antonio: I request via bank
    Antonio: But honestly is small is 23 eur
    Antonio: And me bank make a big discount for receive the payment
    Antonio: I will make a deposit for verification but same if not can Pay me via neteller i will lost all via bank
    Antonio: Is small amouns for receive via bank
    Antonio: And for neteller is more easy
    Antonio: Not understad why is casino have rulers as is
    Veronique: It is for verification reasons, there is a note in your account of your preffered payout method. What I can do for you is to forward your question to the financial department and they will get back to you with the answer and solution
    Antonio: Ahmm in the lcb forum the casino represent wait answer
    Antonio: Others 2 represents send same question..
    Antonio: Your send other question
    Veronique: For how long have you ben waiting for your reply?
    Antonio: 2 weeks
    Antonio: Or more...
    Veronique: We're usually very efficient in replying to queries and it's unlikely that it would take so long. I will keep an eye on this and try to get your reply to reach you soon, Antonio
    Antonio: But 2 weeks for a small amount and a desicition final
    Antonio: Final
    Antonio: I think will are more fast
    Veronique: I'm sorry about the wait, but unfortunately there is nothing more I can do for you at this moment
    Antonio: mmmm

  • Verification reasons????!!!! The casino ask you documents and I don't understand why a payment via banck is more "verification" than Neteller!Insist  Antoniomx, these are just excuses to delay!  >:(

  • Yes viky only i need know yes or not under me payment but in is casino nothing know nothing... Pesime...

  • Hello,


    you have been informed a few times about this:
    in order to process your payout request, we need at least 1 initial deposit made ...
    The support team informed you of this , and so did the admin of this website.:)
    so that is where the process gets stuck


  • Hello,


    you have been informed a few times about this:
    in order to process your payout request, we need at least 1 initial deposit made ...
    The support team informed you of this , and so did the admin of this website.:)
    so that is where the process gets stuck



    Other represent. ok well ,First you should tell me who you are? Later will read all me case ok? I see that i will deposit ,but i am waiting a answer of the departament of payments if  approve me payment via ewallet  if they approve is, i deposit for verification but not have any answer 3 weeks whit is week waiting..
  • I ask again on me case and::

    Queue: Hi, we will now transfer your chat request...
    antonio: Info
    You are now chatting with Marijanna.
    Marijanna: hello
    Marijanna: how may I assist you?
    antonio: Hi
    antonio: Yes asking any news of me case
    Marijanna: a moment please to check if there are any updates in your account
    antonio: Ok miss
    Marijanna: I'm sorry I found no news about it
    antonio: sad
    Marijanna: I did sent your inquiry couple of times
    Marijanna: I don't know why noone is responding on this
    antonio: mmm ok well tx


    Week 3

  • Asking again in live help for news on me case and:

    Live Chat - casinolive-support

    Marijanna
    Employee
    Queue: Hi, we will now transfer your chat request...
    antonio: Info witdraw
    You are now chatting with Marijanna.
    Marijanna: hello
    Marijanna: how may I assist you?
    antonio: Hi there
    antonio: I ask again for me answer of the departament financie
    Marijanna: hi again:)
    Marijanna: please hold on a moment to check this
    antonio: Ok
    Marijanna: could you please tell me your username again
    Marijanna: as I cannot find you by this email address
    antonio: Yes
    antonio: xxxxxxxx
    Marijanna: thanks, a moment
    antonio: Ok
    Marijanna: thanks for waiting
    Marijanna: I have no updates unfortunately
    antonio: mmm bad very bad...

    End Chat 

  • hmmm it should be a simple request. I have emailed the rep, no response yet unfortunately.


  • hmmm it should be a simple request. I have emailed the rep, no response yet unfortunately.


    yes miss is simple a yes or not but nothing answer... .-(
  • New update , i receive a mail for verification purposes . i send alls me documents .. I wait a mail for validation of me account .. I will post  the answer..tx


  • New update , i receive a mail for verification purposes . i send alls me documents .. I wait a mail for validation of me account .. I will post  the answer..tx


    Great, finally!
  • well i make me deposit via neteller for 20 eur  for verification of me account now wait all the payment more me deposit return ...

  • only for comment that i receive me payment via neteller . and thanks to miss Melcb  for the support ...


  • only for comment that i receive me payment via neteller . and thanks to miss Melcb  for the support ...


    Woohoo!!

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