Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

it is interesting why the transfer or replenishment of the wallet passes instantly and the payment on the same wallet wait a day or two,this is essentially the same transfer as when making a deposit

still has not received payment from them.contacted their live chat today and yesterday and 2 days ago and received the same response we sent you money expect 1 or 2 days but there is no transaction in the casino's personal profile and my request to provide me with a transaction number was not answered

appealed for support MuchBetter to find out about the transfer from 24bettle and the timing of crediting the funds to me replied that nothing had been received and money if it is sent to the wallet account within a few minutes and not days

i no longer know how to get from them, an extremely dubious casino

With difficulty but money received from 24Bettle

Thanks

Thanks for letting us know, kirill. 

Hey, i did not see any evidence and no other account was created by me.

I wrote the Gambling Authority.

Ty for nothing.

The casino can't share the info on the public forum. If you are not satisfied with the outcome you can always file a complaint to the casino licensor. 

Hello, my concern has been that since the beginning of last month the casino b bets constantly want to have documents from me, even though you have everything, I deposited a card through my friend to her paysafe account and deposited it at b bets casino via paysafecard, this pdf from You and they have already received a power of attorney, then it kept coming that the other pdf files of documents would not have been completely visible on one page or something else, then I sent everything again and today all of a sudden came: [1C8-294CA685-025B] Documents attached from my partner and roommate via their paysafecard account, I had it paid in and I arranged the payout via their bank account because I don't have an account of my own Legal On ekueck@yahoo.com Jan 5th at 5:26 pm Dear Tom, Thank you very much for sending your document. Having looked into your account, since another person's account was used to deposit on your casino account, we will need the following from the person holding the account, so we are able to finish your verification process: - recent (not older than 2 months) bank statement visibly displaying account holder's name, address, IBAN and date. Please, note - all information has to be on one page. Screenshots are not accepted. The document has to be a photo of a physical statement or PDF version of a digital one. Kindly note that documents which were provided in the past did not display all requested information on the same page. Thank you for understanding. Let us know if you have more questions, we are happy to help you! But your bank account has nothing to do with my deposit from your paysafe account and also not with my withdrawal, which I've been waiting for forever. please help me, i don't know.

Hi 19Tom89,

As far as I understood you used your friend card for the deposit, right? Please note that it is not allowed, you need to use the card that is in your name. You also need to verify your account so you can withdraw the money. Please check casino T&C for more info. 

hello melissa, i have verified myself with all my documents and b bets has accepted a power of attorney from my girlfriend and me. that i was allowed to use your paysafe account for b bets casino deposit. they have already received everything a thousand times and now yesterday they said they wanted one from her bank account statement but nothing to do with them.

I see. Please private message me your casino username and we'll notify the rep about your post. 

Hi 19Tom89,

We received your account details and notified the casino rep. Keep you posted. 

Thank you very kind of you and now just hope that what goes ahead.

You are welcome. The casino rep informed their relevant department so hope we'll get the update soon. 

Dear 19Tom89,

We are sorry to see that you have had some issues with your account verification. 

After checking everything with our relevant department we are happy to see that your account has been fully verified now and that your payout has been processed and should be already on your bank account.

Best regards
B-Bets Complain Team

my deposit not showed up with the 120% deposit boost and 30 free spins on tiger stripes. I contacted casino sieger  and was told it was being tended to and shall be resolved shshortly but it wasnt  i didnt hear from them till arpumd nz  12pm that was only and aytomated email telling me my deposit was unseucessfull and that i shluld contact them agaain. I have attached screenshots proof that the money was taken from my skrill account from casino sieger. And theres also an email from them saying my deposit was unsuccessfull. l Also ive attached the conversation i had too. They take forever to message back on live and have not emailed me bback at all. Pls help. Can i send u the attachements in a private message or is it okah on there a

Hello Lathanial27, 

Sorry to hear about your issues with Casino Sieger. Could you please private message me your Casino Account Username and feel free to send me the screenshots too. Thanks.

Hello Lathanial27, 

We received your Casino Sieger username and have notified Casino Rep regarding your complaint. Keep posted on this forum thread for updates. 

On April 28th I found a casino through AllFreeChips that I wanted to try for their unique terms and conditions (example: you don’t have to finish your bonus in order to cash out you can take a percentage etc).  I like their terms and conditions they seemed unique and fair. And their game selection is fairly decent with many games and game providers I've never played before. 
April 28th, 2022
Transaction I.D.: TF_7XTP7J6QHQE
Amount deposited 0.0008071 BTC+

DISLIKED
I am just now finding out that I’m in  a restricted country after registering without any problems, and  speaking with their live chat reps, then making a deposit. Why on earth was I even allowed to register then? I sent in an email to their support stating that I did not receive the free spins that are supposed to accompany my deposit bonus. Their response to me was to close my account and tell me I’m in a restricted country. 

Why is it then I was allowed to register and talk to their support people and deposit successfully and claim a bonus? And then play on that bonus?  I really think. They  owe me a refund isn’t that correct?  

Hello terjzim, 

We are sorry to hear about your situation. You provide valid points and should technically be eligible for a refund as you were mislead. Could you please private message me the details of which online casino you are referring to specifically and your casino username. With this information we will contact Casino Rep and try to resolve the problem. Thanks.

Hi, 

I played at b-bets won 21.000 euro they paid me really slow. 1000 euro every 2 weeks. After paying me 7.000 euro I no received a email

Hi amire001, 

Thanks for posting and being transparent with our community regarding your delayed withdrawal issues with b-Bets Casino. Could you please send us your casino username via private message so that we can provide you further assistance. Thanks.

Hi amire001, 

We have received your details via private message and have contacted casino representative. Keep posted on this forum thread for updates. 

Hi amire001, 

This is the response we got from Casino Representative which escalated the matter with the support team of b-Bets Casino..

"Unfortunately we don't have any news yet - KYC is still in progress so we have informed player about everything we know. But we think it will be resolved soon. He needs to be patient little bit more."

Please do exercise a little more patience if you don't hear back from them or get a positive outcome feel free to reach out to us again and we will escalate the matter for you. 

KYC was fine 4 months ago. They just find a reason not to pay.

They are saying the KYC is still in progress. Why is it taking them weeks to verify me for a second time when they already verified my account? None of this makes sense and it feels like a delaying tactic to me. They have been doing these KYC checks since 10th August, thats 3 weeks! Does this not seem a bit excessive to you? 

Hello amire001, 

It does seem a bit excessive. We will reach out to Casino Representative to see what is going on with your case and if there is any progress thus far. Keep you posted..

Hello amire001, 

We received a response from Casino Representative and this is what they said:

"KYC has now been completed and pay out should be in their bank account very soon."

Please notify us if you payout is in progress. 

I not received anything yet :(

We just sent an email and asked for updates. Keep you posted. 

We just received an update, the delay in payment was caused by a third-party provider, payment should be in your account by Friday morning. 

Please let us know once you receive it. 

I got paid 5.000 euro that is great!!

I hope I can get the rest soon! Thank you LCB and b-bets!!

Great news amire001, 

Please keep us updated and let us know if further assistance is needed. 

Good afternoon respected forum casino tournaverse  refuses to pay money they require the withdrawal of money to a bank account I wrote to them that my country is under sanctions and you can't withdraw money to a bank account but they are either stupid or don't want to hear I offered to withdraw money to bitcoin they refused please invite a representative to resolve the issue

user name casino 

teploizo********@mail.ru

Hi sablo99,

Thanks for sharing your Casino details.

We will ping Casino Representative about your concerns. Please keep an eye on this thread.

Hello sablo99,

We received a response from Casino Representative and this is what they said: 

"The problem with this player was that he was entering the wrong banking info and claimed that he does not have a bank account. However, at the end, I can see the exception was made in this case and his first payout will be processed over muchbetter, however, a deposit with muchbetter is required from his side since he has made winnings with no deposit bonus."

respected casino representative maybe stop lying I made a deposit from the card on it and withdraw money

I wrote to you that you will not withdraw money to a bank account because my country is under sanctions why can't you withdraw money to my card since I managed to make a deposit with her ,I will not make a second deposit because I already made a deposit look for another way to withdraw money since you cannot withdraw money to the system with which the deposit was made

Hi sablo99,

May I ask  did the Casino suggest you make a deposit with the muchbetter?

respected forum they offered to make a deposit with muchbetter but in this system there is no option for my country I can’t top up this system because there are also restrictions for my country

why can't they withdraw money to my card the deposit was successful This means that the withdrawal of money should be

Hi sablo99,

The fact that you deposited with one bank method does not necessarily mean that the money can be withdrawn in the same way. Before making a deposit, you should check which methods are available for withdrawing money.
May we know what options for withdrawing money are available at the cashier?
We would also like to know if you can withdraw money via bank transfer?

dear moderator all players know that the withdrawal of money takes place on the same system with which the deposit was made but there are exceptions, it depends on the administration of the casino

question to the casino representative why there are bitcoin credit cards in the deposit methods but you refuse to withdraw money to these systems then remove them from account replenishment methods and don't mislead the players ,it turns out that you can make deposits from these systems, but you can’t withdraw to them

once again, the withdrawal of money is carried out on the system with which the deposit was made this casino has not been able to withdraw money for a week, this is generally normal ,or let them withdraw money to a credit card and close the complaint as unresolved

it is not unusual that you cannot withdraw money using the same banking method with which you deposited.

ok,Let them then offer alternative methods of withdrawal those that they offer me do not suit me

dear forum close the complaint as unresolved casino refuses to pay money,dear players this casino will deceive you and steal your money 

dear forum thanks for trying to help

Hi sablo99,

May we know, what banking methods do you have in the cashier when you want to withdraw the money?

two methods 1 muchbetter   2 bank transfer  and not one suits me

maybe a representative of the casino deigns to appear on the forum and will chat on the forum not via email through intermediaries.as I understand it, he doesn’t care and they don’t even move to resolve the issue let the players read the forum and think 10 times to play in this casino or not

Hello sablo99,

As we know, the Casino has offered you the options in the cashier to withdraw the money which are allowed for your country. Sorry but there is not third option.

respected forum they wrote to send a screenshot of personal data muchbetter,I did it and all they disappeared again and do not withdraw money 

dear forum maybe it's time to blacklist this casino

Hey sablo99,

We have sent an email to Casino Representative regarding your issue with the muchbetter method. We have informed them that you provided them with the screenshot of your details. When we get the answer we will back to you. Keep you posted.

respected forum I provided a screenshot but they didn't accept it they want it to have an account number on it but it's not in the mobile app you see that they do not withdraw money on purpose they are thieves and swindlers

in the screenshot as you can see have everything last name first name year of birth place of residence