Rembrandt Casino | Casino Sieger | b-Bets | 24Bettle | Big5 Casino | Lucky Bull Casino | Gambeta10 | Tournaverse Support and Complaints Thread

Last post made 6 days ago by Berks

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    Why don't or do you win?

    5 110
    24 days ago

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  • Hey sablo99,

    We have sent your muchbetter statement to Casino Representative, and now waiting for the answer. Keep you posted on this thread for any updates.

  • Hi sablo99,

    We've got the information from the Casino that you are paid on muchbetter account. Can you please confirm us that you received the funds, so that we can consider this case as resolved.

  • Hello sablo99,

    Did you receive your funds?

    Please do let us know so we can mark this case as RESOLVED.

  • I Need Help with Rembrandt they dont pay my winnings . I sended them everything they wanted bank Statement then id Front and Back a document with my Adress and after all that they now want a bank Statement with my income. IT IS a pharse. Somehow i dont think they ever gonna pay my winnings. I got a pending withdraw of about 2400 Euro and i Made my deposit with Paysafe. My Account is macmop. please Help me.

  • Hello Macmop,

    Thanks for reaching out to us. We will notify Casino Representative for your concerns and get back to you when we get some updates.
    Please keep us posted.

  • Hello Macmop,

    Casino Rep got back to us with the clarification that they asked you for the proof of income because of AML policy. Please provide them with all the required documents and we are sure that you will be paid. Please let us know when it's done.

  • So i Need to Send them my Personal Gehaltsabrechnung???wtf i realy think IT IS none of their buiseness to know what my Personal income is. What's next sending Them my birth certificates so people i do Not even know could steal my identity?

  • OK i Used translator and Proof of income is Gehaltsabrechnung.

    No way i gonna Share this information with an unknown Casino Site in god knows where. Would you Share this Kind of information with any one you dont know?? I dont think so
  • Dear Macmop,

    We really understand your concerns and dissatisfaction, but we can do anything against the rules of the Casino, so we are just able to advice you what you need to do. Hope this case will be resolved as soon as possible. Keep us updated.

  • Hi Macmop,

    Any updates on this issue? Did you get verified?

  • Yes i got Updates. After sending Them my Most confident documents ( which i really did Not want to Share ) they finally emailed me that they will pay me in 2 or whatever Rates. Means i will get 1000 Euros in perhaps 2 days and i will get a Second payment on 5th of Dezember. IT was definetly the Last Time playing there for me. I do Not think they behave Like a trustable Casino. Well paying in Rates is so disrespectfull i Wonder how they would have looked if i played there and only deposited half of the Money . Well Take IT or Not you get the other half whenever i want to pay. 

  • Hello Macmop,

    We are sorry that you will be paid in installments, but the good news is that you have got information that you will receive your money very  soon. 

    We will mark this case as Resolved.

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