CLOSED: RichCasino, 21Dukes, CasinoMoons, 7Spins, 7Reels, Winward, Thebes, SlotsVillage, Vive Mon

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Last post made 9 months ago by Berks
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  • Hello friends,

    My name is Gwen and I am delighted to announce that I will be your point of contact with regards to any queries you might have related to RichCasino, 21Dukes, CasinoMoons, 7Spins, 7Reels, Winward, ThebesSlotsVillage and Vive Mon.


    I am happy to answer all your questions here and I look forward to receiving your feedback.


    Kind regards,
    Gwen.

  • Hi Gwen...welcome aboard!
    I'd like to ask a question about All these casinos esp 7spins.
    I always do my homework on a casino before depositing and I must say...I'm very troubled by your rules regarding cash outs on first dep bonus and free chips. Is it true that you CANNOT cash out on your first,second,or third deposits even though you make the PLAYTHROUGH? If this is so....no one will play here , me included
    Thank you

  • Thank you for joining Gwen! We are happy to have you here  cheesy

    Welcome to LCB forum!!

  • Welcome Gwen  smiley

  • Dear SnowAngel,

    Thank you kindly for your warm welcome and for taking the taking the time to contact us about this matter.

    Please note that there is no requirement with regard to the number of deposits one needs to make before requesting a withdrawal. However, the wagering requirements must be met as stated in our Terms & Conditions, section 7.6: It is mandatory for all Members to meet the wagering requirements before requesting a payout.

    Regarding the withdrawal from a Sign-up Bonus, please find below the requirements that need to be met:
    •    In order to request a withdrawal from a Sign-up bonus, the Member must wager a minimum of 75 times the bonus amount and the maximum withdrawal limit from a Sign-up Bonus is €100.
    •    In order to request a withdrawal from a Sign-up Bonus, the Member must have at least one approved deposit transaction into his/her Account.
    •    Only the first bonus applied on the player's account is considered a Sign-up Bonus. The subsequent free bonuses that a Member receives before making their first deposit are not considered withdrawable.

    Regarding withdrawing the winnings coming from a bonus, please find below the requirements that need to be met:
    •    In order to request a withdrawal, the Member must wager a minimum of 25 times the deposit amount and 25 times the corresponding Bonus amount.
    •    In order to request a withdrawal from free Bonus Money, the Member must wager a minimum of 99 times the Bonus amount.

    *Wagering and terms may be different per special promos provided by the forum.

    Please also feel free to contact an account manager to provide you with further info, as our Support reps are online at any given time and will gladly answer any questions you might have on this topic.  smiley

    Best,
    Gwen.

  • lol on those terms

  • Hello LCB team & friends,

    We've taken note of the concerning issues you brought to our attention here:
    http: //www.lcb.org/article/warning-betsoft-progressives-problem

    We understand why the news can be extremely disturbing for players and we promise to closely monitor and test Betsoft games functionality.

    However, we would like to clarify that our casino does not have progressive jackpots provided by Betsoft, thus the issue doesn't affect us or our users in any way. We will make sure your gaming experience will continue to be smooth and errorless.

    If you have any questions at all, please feel free to write us here or ask our agents on LiveChat,

    Best,
    Gwen.

  • thanks for the update

  • Welcome Gwen!! One thing that really sticks out to me when visiting your casinos is the lack of any way to check the progress of a bonus playthrough outside of live chat.I'm not sure how many other members here have problem with that, but i don't care to fly willie nillie so to speak without anything' hard' to look at as far as maybe keeping my own record. And,not to be negative in any points made here but , (i will not mention any names) I do have to admit I
    have found more than one of your CS REPS to be less than polite. ESPECIALLY when i inquired about the playthruogh CALCs. Do you maybe foresee anything to that effect coming in the near future? THANKS AGAIN FOR JOINING! :)  VERY GLAD TO FINALLY HAVE YOU!!!!

  • Hello scott.baxter,

    We are aware that it would be a lot easier for you to be able to check the wagering requirements by yourself and it is something we are working on, so that you may have it available as soon as possible.

    As for our representatives, we can assure you that their best interest is your best interest and they are more than happy to assist you at all times with any information about your account that you might need.

    I wish you a wonderful day and hope to see you online soon,

    Gwen

  • hello i send me documents for verified but not have any news i ask in live help and nothing answer!

  • Dear mapluche,

    Thank you for getting in touch with us. 

    I tried to locate your account, but unfortunately I didn't manage to with the information that I have. Could you please provide me with your exact username and the name the of the website that you are playing on? I will look into it right away.

    Regards,

    Rachel

  • thanks for the answer i receive a  mail whit the details !

  • mapluche wrote:

    thanks for the answer i receive a  mail whit the details !

    Hello,

    All my pleasure, if there is anything that I can help you with, do not hesitate to let me know.

    Have a great rest of the day,

    Rachel

  • Hello, i need big help. I played at 21 dukes rich casino and winward casino and my accounts were closed at the same time with my full deposits still in them, keep in mind no winning money or bonus money but my own money just the deposit. I got my deposit back from 21 dukes but never from rich and winward and it has been almost a year i have Done everything i could, started many complaints on different sites and sent many Mails, they just said i hade 2 accounts wich i know i dont, rich casino live chat told me they would respond to my Mails within 72 hours that was many months ago now please help i need my money back.

  • Hello Mekko,

    Wa are really sorry because you are facing such an issue.

    Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this matter.

    Thank you.

  • Thank you i have sent it know, i have tried everything and tried looking up the companies behind the casinos but to no good, i have been working on getting my money back for almost a year now and i really need it.

  • Hello Mekko,

    Unfortunately, we have to inform you that the mentioned Casinos with which you have a problem are closed and we no longer have them listed on our website. Knowing this, unfortunately we are unable to help you because the contacts we have with them are now unavailable.

    We are forced to close this complaint.

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