Ritz Slots Support and Complaints Thread

Confirming that I finally received my funds. Thanks for the support

The casino did not honor the bonus code LCB offers for them, so I took the $50 chip they offer, and won. I got through the wagering requirements, once I went to cash out they told me since I was not in a list of like 5-8 countries then I could not witdrawl. Nowhere does it say that. Here is screenshot of the terms for the bonus they provided when i signed up. They are simple scumbags that will make up things to not pay out.

Disputed amount: 49.1$

Casino: RitzSlots Casino

Case #: 4480

That’s exactly why country restrictions need to be shown clearly before a player starts wagering. If the bonus terms shown at signup didn’t mention the withdrawal restriction, then refusing payment only after wagering is completed looks very unfair

Thank you for pointing out the obvious, stand up real casinos are very clear with country restrictions on bonuses, this is the second Bonus code aquired via LCB that this happens consecutively that the casino doesnt want to honor their commitment and pay out, why does LCB keep promoting these casinos?

Hello Pizzapapi, 

Thank you for letting us know! Enjoy your winnings! 

Hello Branden Alfano, erickrioswalter, 

Thank you for reaching out and sharing your experience with our community. 

Please note that we have reached out to the casino representative in order to get more details regarding your cases and we would kindly ask you to follow this thread for further updates. 

Do not hesitate to reach out if you receive any new information in the meantime. Thank you!

I just received an email saying they are proceeding my funds now!

Hi. 

It's honestly ridiculous the way they handle these withdrawals lately. I can deposit and lose $5k in a day no problem but when it comes time to take anything out, it's hours and days of nonsense excuses with no end in sight. I'm once again 30+hours and counting for any update to my latest withdrawal. If you're able to reach them for me, I'd really appreciate it. PMing you the details once again. 

I submitted a complaint and not only did I not get any resolve, but LCB has ignored me as well, this platform is loosing alot of credibility.

Case

Hello Branden Alfano, 

That's great news!

Thank you for letting us know, we're glad to hear everything is ok. We'll mark case #4480 as resolved. 

Enjoy!

Hello erickrioswalter, 

Please note that we have replied to your post, advising that we will reach out to the casino representative in order to get more insights (see above). 

That being said, we have investigated this case, and as confirmed by the casino representative, players from Guatemala are restricted from withdrawing bonuses, as stated in the casino's Terms and Conditions:

6.4. Bonus-Eligible Jurisdictions

(b) Players from the following countries, for example are not allowed to redeem or withdraw welcome bonuses, free money no deposit bonuses, or match bonuses: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cuba, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini (formerly Swaziland), Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast (Côte d'Ivoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

Unfortunately, there’s nothing more we can do from our side, as the casino is acting in line with its stated terms. We’ll mark this complaint as RESOLVED based on the available information.

We recommend carefully checking the rules in the future to avoid similar issues.

Hello Pizzapapi, 

Thank you for reaching out. We'll contact the casino representative and get back to you as soon as we have more information. 

Please follow this thread for further updates. 

Hey, would like to confirm that I finally received confirmation that my withdrawal has been approved. I am sure your reaching out helped push it over the line, so thank you very much for the support. 

Hello Pizzapapi, 

Amazing news! We have just now received the same confirmation from the casino! 

Enjoy! 

So I’ve had many issues with this casino before but I know when my husband deposited I think like $15 or something they wouldn’t give him his withdrawal his whole withdrawal because he didn’t have $20 or more and then I’ve had them not pay me on withdrawals before I don’t recommend them and I’m complaining

Disputed amount: 800$

Casino: RitzSlots Casino

Case #: 4507

Hello Kristen Stodghill,

Thank you for taking the time to share your experience with the community. Posts like yours can be valuable for other players who are trying to better understand how certain casinos operate, how specific situations may develop, and what kinds of issues they may potentially encounter along the way.

That being said, we would kindly ask you to avoid opening complaints to share your feedback and post your experience on the RitzSlots Casino Review page.

Thank you again for contributing to the discussion and for keeping the community updated with your experience.

im going to go ahead and push a other set of lawsuit papers their way ,       

So when i signed up it gave me he details of the bonus i sent screenshot along with my complaint and it did not say all that. But thank you for nothing. 

This couldnt be further from the truth.  They are slow, misleading, and no wothdrawal had ever in three years been processed less than 5-6 hours at the very befy least.  On average 1-4 days.  In 3 years, hundreds of emails to managemnent.  Not one response.   Not one. Messfe me in private and i may just tell you about their latest tournament scam.  

Hello ddinovitz,

Thank you for taking the time to share your experience with the community.

Posts like yours can be valuable for other players who are trying to better understand how certain casinos operate, how specific situations may develop, and what kinds of issues they may potentially encounter along the way. Open discussions and firsthand experiences are an important part of what helps the community stay informed and aware.

Thank you again for contributing to the discussion and for keeping the community updated with your experience.

72 hours of excuses. Wherre is my miney. Long time depositor, top 15 inonth, snd still they wont process my withdrawal. And im a loyal depositor. How will they treat you?

Disputed amount: 1100₿

Casino: RitzSlots Casino

Case #: 4557

Hello ddinovitz,

Thank you for reaching out to us. We have forwarded your complaint to the casino rep to check your request.

Keep you posted.

Hello ddinovitz,

We have received a reply from the casino representative confirming your withdrawal has been approved and processed. 

Can you please confirm the funds have been sent? 

Thank you!

This site seems to never process withdrawals greater than $1000. this has happened before, a week or more goes by, i end up reverting and losing that w/d less than $1000 and its processed in a day or so. As it is for this withdrawal, $1600 on 8/6/26 and not a peep going on 5 days. Hoping LCB can help before I get antzy and revert again.

Disputed amount: 1600$

Casino: RitzSlots Casino

Case #: 4572

They once were instant on all their withdrawals. Seems that over time things have certainly changed quite a bit that's for sure.

Hello William Mark O,

Thank you for reaching out to us and sharing your experience. 

Please note that we will reach out to the casino rep in order to inquire about your withdrawal. 

We kindly ask you to keep an eye on this thread for further updates.