Rollino Support and Complaints Thread

ask them to tell me how they pestered me via WhatsApp, email, mail, they used their favorite method to bribe me so that I wouldn't close the account, they called, wrote, and offered a bonus all the time

look how they think about me, they call and write instead of closing the account

Dear sakura,

Here is the response from the casino rep:

At no point during the initial request did the player mention “self-exclusion” or “gambling addiction.” Instead, they requested account closure for 72 months. In such cases, our procedure is to notify the account manager immediately. Once the account manager reached out, the player did not proceed with closure but instead began requesting bonuses via WhatsApp. It was only when the player explicitly mentioned gambling addiction that their account was immediately closed, as per our Terms & Conditions.

As per our Terms & Conditions, it is the player’s responsibility to indicate if their request is related to self-exclusion or gambling addiction, as this triggers an immediate and permanent self-exclusion process. Since the player did not initially disclose self-exclusion or gambling addiction and continued playing, their claim that they followed the Terms & Conditions as written is misleading.

They have stated that this is their final decision and is not subject to revisions. Therefore, we will have to close this case.

Thank you for your understanding.

THESE MONSTERS TOLD YOU THERE IS NO SELF-EXCLUSION OF SUCH A FUNCTION JUST WRITTEN LIKE THIS LET THEM OPEN THE CHAT AND SEE HOW MANY RACES I SAID IN THE CHAT ABOUT THE DEPENDENCE OF THE GAME SKILL THEY WILL CLOSE THE ACCOUNT

these freaks tried to persuade me to continue playing, here is the proof

to prove it, you need to unblock my account, I will provide the chat correspondence and we will see what I said and what they did

Dear sakura,

The casino representative's decision on this matter is final and not subject to revisions. Unfortunately, we cannot do anything to help you further and we must mark your complaint as closed. 

If you still feel wronged by their decision, you can file a complaint with the casino licensor.

Thank you for your understanding.

then lower the rating they are just scammers! players trust you first of all when they go to the casino that you have, therefore, such scammers should be given low marks so that they don’t go there and lose money, then get offended at you for your scam casino. Thanks.

Dear sakura,

Please note that the rating on our site is determined by player feedback and we cannot influence it. We understand your frustration, and we always encourage players to share their experiences so that others can make informed decisions.

Thank you.

Hello, now, rollino casino disabled my account, I do not know why I guess , I have got a pending 500 euros payment yet As they don't answer email

Hi toby365,

We are truly sorry to hear that the casino closed your account.

Could you please elaborate and provide more details so we can assist you further? What reason did they give for banning your account?

Please send us your casino ID via personal message so we can reach out to the casino representative and inquire about your case.

Hi toby365,

We received a response from the representative stating that the player's account was closed after a thorough review by the provider. An analysis of gaming patterns and fund movements indicated clear signs of additional software usage.

Furthermore, the player was informed of this decision via email, which included a detailed explanation.

The representative confirmed that this decision is final, made in accordance with the terms and conditions, and is not subject to further review.

Hi, I used to bet om sports and live casino

I applied their auto play to repeat bets in live casino