Thank you

Do it, please

I want Rollino Casino to join the debate; this is a very important issue, they are trying to legalize theft.

Hello Vladan Jancic,

The casino rep informed us that the value betting violation occurred at the event (Handball/Hungary/NB I/1x2/FTC-Pler - Csurgoi KK ) not the one you are referring to. They notified us that they consider your case closed and they won't be opening it again. We already marked your complaint unresolved here as we're unable to assist you further. 

Hello Vladan Jancic,

As mentioned above, the casino representative is not willing to continue cooperating regarding your complaint, as they consider your case closed. They only notified us that a different event is flagged as value betting, not the one you mentioned.

Since we are unable to assist you further, we have marked your complaint as unresolved. If you still feel wronged by their decision, you can file a complaint with the casino licensor.

It has been 50 days, and there has been no response from your side.

Hello Vladan Jancic,

We're always doing our best to help our members but sometimes our hands are tied.

As already mentioned, the casino representative is not willing to continue cooperating regarding your complaint as they consider your case closed. If you still feel wronged by their decision, you can file a complaint with the casino licensor.

Thank you for your understanding.

Dear Jovana, could you provide me with a link to contact someone regarding my case? Rollino Casino is attempting to legalize theft.

Dear Vladan Jancic,

Do you mean contact from the casino rep? Unfortunately, we cannot do that directly, but you can elaborate on your case, and we will reach out to them to investigate further. Have you perhaps contacted the casino's support team?

Or do you mean the licensor? In that case, there is a section directly on the licensor's website where you can submit your complaint.

Hi there! i waiting for my withdraw over 3 days. I read many complaints about rollino and when they don't answer on emails something wrong will happen xD How to contact with casino financial department and get answer? :) It is possible? I asked on chat and support... they write to me that my withdraw is in line and waiting for review (this is normal procedure) and they cannot tell me more because wright department is KYC department. So since 3 days i am sending emails without answer to KYC@rollino.co but they don't answer xD support and live chat advice me to contact with KYC department and this is like circle... xD Can somebody can contact me with KYC rollino and give me answer what is going on with my withdraw? xD 

Hello kiziorro,

Could you please let us know if your account has been verified? When exactly did you request the withdrawal, and which payment method did you use? The casino’s FAQs state:

Your account must be verified to ensure a speedy withdrawal, which takes around 24 hours. Withdrawal requests are processed within 24 to 48 hours, and it can take up to five banking days to payout.

Please be advised that, due to the weekend, there may be delays in processing withdrawals. However, you can send us your casino username via private message and we will reach out to them regarding this.

Thank you.

yes my account was fully verifed... they banned me just like others who try to withdraw money xD i cannot login in to my account xd "the user have been disabled by the administrator, pleas contact with support or live chat" xd this is my situation xD 

I think my case is close like other guy above me xd

Dear kiziorro,

Thank you for providing more details and sending your casino username. From what we can see from what they sent you, their decision is final, but we will still contact them to check your account. We will let you know as soon as we receive a response from them.

i will bet my money that nothing will change ;) the decision is final and nothing will change but this is your marketing project not mine ;p i know you are part of gpwa i smarter then other one ;p but i know that Angel exist and miracle happen and this is just the money :) kind regards

Dear kiziorro,

We still haven't heard back from the casino so we've sent them the reminder.

Thank you for your patience.

No problem i listen 

Bane Lalic & MVP - Celu noc i celi dan

and i am patience and calm ;)  it is not the first and not tle last casino/bookie wrote that i am cheater xd i think there was no single casino/bookie that call me a cheater and give back my money :) law is change in Curacao but the same person get license so all in all nothing change :) I read opinion about casinos owned by Altacore N.V. and it is better to stayaway from them xD for you own good ;) kind regards JovanaV! 

pd. https://www.youtube.com/watch?v=hkSzmPnzF-o ;)

Dear kiziorro,

We've reached out to the casino rep once again and hopefully, we will get some response this time.

Thank you for your patience.

Thank you JovanaV for you work, casino was online Yestardey so i think they reading message from you site but dont answer. I noticed on trustpilot that they answer only for 5 stars review xD 

Dear kiziorro,

We've received a response from the casino stating the following:

In relation to the player's complaint – please be informed that the said user's sports betting activity was flagged by our sports engine as value betting activity.

Due to the above, the player’s account was handled in accordance with Rollino’s T&C's:

9.4. It is forbidden to engage in any Arbitrage Betting and/or Value Betting activates.

9.5. In the event of Arbitrage Betting and/or Value Betting player activity, Rollino is entitled to void all bets, withhold and forfeit all money in the player’s account, and terminate the player’s account.

I've sent you the additional details via PM, please check.

Thank you.

i never play arbitrage bets, thats for sure :) never in my whole life... i have asperger syndrom and this is against me xd but all bets can be classifed as value bets... how to defense against this? :) 

Hello kiziorro,

Here's the whole casino response:

In relation to PLAYER5830953 complaint – please be informed that the said user's sports betting activity was flagged by our sports engine as value betting activity.

According to the provider the violation took place in the following bets as an example:

2465643083723846208

International Youth | Soccer | UEFA Youth League | Market: FC Progress Niederkorn total | Outcome: under 0.5 (Odds: 2.05) | FC Midtjylland - FC Progres Niederkorn

2465946901757964609

International Youth | Soccer | UEFA Youth League | Market: Pafos FC total | Outcome: under 0.5 (Odds: 2.4) | Pafos FC - Legia Warszawa

Due to the above, the player’s account was handled in accordance with Rollino’s T&C's:

9.4. It is forbidden to engage in any Arbitrage Betting and/or Value Betting activates.

9.5. In the event of Arbitrage Betting and/or Value Betting player activity, Rollino is entitled to void all bets, withhold and forfeit all money in the player’s account, and terminate the player’s account."

the argue of rollino is fake :) why? Midtjylland game was played 05.11.2024 and Legia game was played 06.11.2024... since that time i played about 50 bets maybe 100 hundred? i dont remember... and they banned me 11.11.2024 (Independence day in Poland) xd they banned me because i try to withdraw money 04.11.2024... they find this bets and close my account xD i think i place more bets on paphos under and Progress Niedercom under xD so they just take this bets but they dont see other bets? xD  This is the way how Rollino not pay withdraw xD it is like in book Franz Kafka "The trail"  "give me a man and I will find a paragraph" ;) More over the odds was correct and setted by market :) As i mentioned early i will end like guy above me xD without money xD i am not the first and not the last one person that rollino stole the money in white gloves ;) 

Dear kiziorro,

The casino has flagged your betting activity as value betting activity, which is a violation of their Terms & Conditions. As stated in the email they sent to you and in their response to us, their decision on this matter is final. Unfortunately, this means that nothing further can be done regarding this case.

Thank you for your understanding.

Hello. I have a gambling addiction, I wrote to them to close the account. But they did not close it, on the contrary, they persuaded me to make a deposit to gain some luck, I made a deposit and lost my health and money again, I wrote to them in the chat and their service by email since November 14, they did not close the last time I made a deposit, I lost again, I wrote in the chat, sent the letter again, they immediately closed the account, so if they could close it immediately, why did not they close it since November 14? so that I could not make a deposit, so I demand to return the deposit that I made after I asked to close the account, that they deliberately did not close it so that I lost money. please help me get my last deposit back.

Disputed amount: 107€

Casino: rollino Casino

Case #: 2682

Dear sakura,

First of all, welcome to LCB.

We're sorry to hear about that. The casino rep has been notified about this and we will let you know once we receive their explanation on the matter.

Please keep an eye on this thread for further updates.

Thank you very much,

Hello sakura,

We are still without any response from their side. We will send them a reminder email in hopes that we can get an update as soon as possible.

Keep you posted.

Dear sakura,

We sent a reminder to the casino rep since we haven't heard back thus far. Please be advised that due to the holidays, there may be a delay in receiving a response.

Thank you for your patience.

Dear sakura,

We haven’t received a response from the casino representative yet, as they are currently away due to the holidays. We kindly ask for a bit more patience while we await their reply. In the meantime, do you have any updates on your side?

Thank you.

Dear sakura,

We sent a reminder to the casino rep since we haven't heard back thus far. Please be advised that due to the holidays, there may be a delay in receiving a response.

Thank you for your patience.

Hi , I have registered at rollino casino some months ago

I mainly bet sports, I deposited with neteller system and crypto

Bet without bonus, and lost several times

Lately, I won. My balance is 5900 euros, I requested their maximun amount the allow, 500 euros

They do not pay and they do not answer any email to their kyc or support email adresses

My account has been verified some months ago.

Any help is welcome

my player number is 4***

Dear sakura,

Unfortunately, despite our numerous attempts we haven't received any response from the casino rep. We will try once again and hopefully get some feedback this time.

Dear toby365,

As you can see from the above, the casino rep is unresponsive regarding the complaints. Hopefully, this is temporary so we can continue assisting you. However, thank you for providing your casino ID, we will send them an email and keep you updated if we hear back from them.

Thank you.

This casino Rollino was supposed to be legit

I have contacted their live chat operator and they are not in charge of any financial or kyc issues. My account has been verified in the past. The led me to send emails to their kyc and support email addresses.

I have done it in december and this week again

No response

Dear sakura and toby365,

Unfortunately, we must mark your complaints as Unresolved because we received no response from the casino despite numerous attempts to find out more about your cases.

If they respond at any time, we will let you know.

Thank you for your understanding.

Dear sakura and toby365,

We heard back from the casino rep that they will look into your cases and send the response as soon as they have any updates.

Thank you for your patience.

Dear sakura and toby365,

We've contacted the casino rep and requested updates regarding your cases. Have you heard from them in the meantime?

Thank you for your patience.

Hello JovanaV

I had a pending 500euros payment which was paid yesterday.  Good news

My balance  is over 5000.   They allow le to bet.  I have created a new withdrawal request of 500 euros .  I hope they process it

Thank you very much!!

Hi sakura,

Did you check your email? Maybe the mail has gone to the junk or spam folder.

Great news, toby365! Please keep us updated!

I have got another 500 euros payment.  I i do not know why they don't answer any message but they started paying.  And, I was able to place bets

Thank you for the update, toby365. We're keeping our fingers crossed that your full amount will be processed without any further issues. Please let us know if you need any further assistance.

Hello.

Of course, I check the Spam folder, there is nothing there either, let them answer here.

Dear sakura,

Still no response from the casino rep so we've contacted them again and asked for an update regarding your case.

Thank you for your patience.

Hi, just to inform that rollino casino has been paying my Next payments.   They haven't answered any email but they paid

Good to hear that, toby365. Please keep us updated. 

Dear sakura,

We've received an update from the casino rep that they are looking into your case. We will let you know as soon as we hear back from them.

Thank you for your patience.

Dear sakura,

Here's the response we've received from the casino rep: 

The player initially contacted customer support on November 14th, requesting account closure for 72 months but did not mention a gambling addiction at that time. Their account manager reached out, but instead of proceeding with the closure, the player continued using the platform and requested multiple bonuses between November 14th and December 1st. It was only on December 1st that they explicitly stated they were experiencing a gambling addiction, at which point their account was immediately closed in accordance with responsible gambling policies.

Thank you very much, I hope a sense of justice will awaken and return my money to me.

I just don't understand, do they have a different support? I communicate in the chat, I say I have a gaming addiction, close the account, they say that it is not us, you need to write a mailbox, just specify the period, that's all I did, I wrote the time for which I want the account closed