Royal Partners (FRESH, SOL, JET, IZZI, LEGZO, STARDA, MONRO, IRWIN, FLAGMAN, MARTIN, BEEF, Patang) Support and Complaints Thread

Nice to meet you!  Royal Partners is an official affiliate program and a direct advertiser of well–known licensed gambling offers: Rox, Fresh, Sol, Legzo, Volna, Starda, Jet, Izzi, Monro, LEX, Irwin, Flagman, Martin , Beef, Patang casinos

Our first site was established in 2017 and we've been growing very fast. The projects have already attracted the attention of the most experienced players, as well as fans of having a good time enjoying 5000 online games from licensed providers. There're a lot of games for all tastes and different pross for the naughty players. 

The icing on the cake is support service, specialists works for 24/7, the players can get advice on the call in English, in the chat in English as well or with choosing the language they want to chat and the specialists will use the translator for you to feel comfortable. 

We're happy to be a part of LCB!

Welcome to the BEST Forum Royal Partners! 

Welcome to LCB, we appreciate you being here to assist our members

Royalty has arrived to LCB Forums! Welcome! 

Welcome to our forum Royal Partners! 

Welcome to LCB

Welcome to LCB Royal Partners! 

i made deposits over 800 euros last week at legzo casino, and i didnt receive any cashback although i did not withdraw or i played with bonus money. i meet all your requirements and your support refuses to give me the cashback.

Hello pascal79

Could you please tell us which Casino is in question?

Please send us your Casino Username via private message so we can reach out to Casino Rep to inquire about your concerns.

Thanks in advance.

Hello pascal79

We are still waiting for your credentials. Please send us via private message to be able to help you.

Thank you.

Hello pascal79

We will be closing this complaint due to inactivity of submitter.

One of the Fake casino site available on internet. Be aware.
I deposited on sol casino i get 50% cashback on astropay wallet but when i deposited 2000rs on Fresh on promotion 50% cashback in astropay wallet. They both illegal scammers not giving me cashback of 50% deposit amount its more than 10 days not a single response given to me.
Astro pay keeps declining giving cashback but on other side fresh casino keeps waiting me to wait from their (astropay) response.
How is this even possible a normal oerson can get response within 2hrs from astropay and company(fresh casino) which are partenering it didnt get a single response from them. Idont beleive in it. I got Scammed now i know.

Hello Sahil1997,

Thank you for bringing this matter to us. We will ping Casino Rep in order to check what is happening with your account regarding 50% cashback.

Keep an eye on this thread for any updates.

Thank you.

Hello Sahil1997,

Casino Rep got back to us and said that 50% cashback has been credited to your account. Could you please confirm that?

Thank you in advance.

Hello Sahil1997,

May we know did you receive your cashback?

Thank you in advance.

Hello Sahil1997,

We will be closing this complaint and mark it as Resolved.

I wanted to deposit and asked in live chat if there are any bonuses I can use with my deposit and they said no and I said even if I want to deposit and they told me no sorry keep on with your activity. So I deposited 100 everytime and asked again got the same answer. Anyway when I didn't have anything to deposit I I was checking around the page and fount that there are free spins and even a 50% bonus that could be used and becouse I didnt know where to find it I was asking the live chat. And when I asked them how can you tell me that there are no bonuses and they said well we can't do anything now but if you deposit 40 you will be able to get the bonus.

So after 800 I deposited 40 so I got 20 spins I felt it was really unfair when I deposited 8 times to be able to get a bonus and asked before every deposit and was told no to get at the end 20 spins.JET CASINO

Dear Ran79,

Thank you for sharing your experience with the LCB members. It's always best to first read the casino's T&Cs to gather as much information as possible about both the general rules and the bonuses before deciding to play.

If you need any assistance, we're here to help.

Well I have been playing for a while and the only problem I have is that it feels sometimes that they answer by writing anything just to get rid of the member. And that happend one time I write ho nothing else at all amd I got the answer sorry when we have a free bonus we will be sending to your mail, I didn't even ask. And the same reson was told to me when I asked about why they didn't inform me about the bonus when I sent more then once asking they said it could have been becouse they thought you where asking about free bonus. I said clearly I want to deposit and they asked what kind of bonus and I said again I want to deposit 100 is there any bonus for that and they said no keep with your activity and next time you probably get it so I kept untill I deposited 800 and after that I found the bonus myself.

By the way I'm upset but want you to know that it was the most trusted and fair casino for me and I just deposited there,and when things like that happens all the time that makes members distrust the casino especially when I know after I deposited 7 or 800 that it could jave been doubled or so. I hope you understand how it feels and why im upset. Otherwise the most trusted and fair casino.

Talking about JET now i just want to tell you all be carefull becouse i signdup in all sister sites becouse of my trust for JET but I felt like it was really unfair of them and looks like as long as you lose there are never a problem when you win there are a lot for no reson.

​​​​​​Dear Ran79,

Thank you for sharing your feedback with the LCB members. Should you need any assistance, we're here.

It states no deposit 100 Spins!! Then once joined & you type in the bonus code it’s reneged on the deal and says no Free Spins until a deposit is made!! Terribly misleading and it’s blatantly obvious it just wants people to join!! But doesn’t keep its word!!! I wouldn’t trust this casino at all

Disputed amount: 100$

Casino: Monro Casino

Case #: 3540

Hello Bubbybooster72,

We’ve contacted the casino rep to ask for clarification about this issue and will update you here as soon as we receive their explanation.

Thank you.

Hello Bubbybooster72,

The casino rep has checked and confirmed that everything is fine with the bonus. Could you please send us your casino username via private message so we can forward it to the rep to check your account?

Thank you.

Since we haven't heard back from the member, we will consider Case #3540 Closed due to the submitter's inactivity.

I activated the welcome bonus, which included $20 in credit and 50 free spins. I played through the credit but was unable to launch the free spins. Believing that the leftover credit balance (just 6 cents) might be blocking them, I cancelled it. To my surprise, the system cancelled not only the credit but also the free spins — with no clear warning that both parts of the bonus were linked. When I contacted support, the agent insisted I had “cancelled them myself” and refused to reinstate the spins. This is misleading: the credit and spins appeared as two separate bonuses, and no warning message was shown before confirming the cancellation. My clear intention was to use the spins, not to forfeit them. I then wrote a polite message to management. The only response I received was a curt reply citing an obscure rule (28.2.3), with no consideration of my situation as a first-time player and no willingness to restore the spins. This is unreasonable and unfair. The free spins cost the casino nothing to provide, yet I was refused when I asked for them to be reinstated. Instead of any goodwill gesture or proper customer service, I was simply told to “look out for future promotions.” I am not asking for money back — only for the 50 free spins that were advertised as part of the welcome bonus and that I never had the opportunity to use.

Disputed amount: 5C$

Casino: Sol Casino

Case #: 3600

Dear Kit Kat2938,

Thanks for the explanation. Please note that if the credit and free spins were part of the same welcome bonus, then canceling one part usually cancels the whole thing, even if it’s not clearly shown.

In cases like this, it’s always best to first check with live chat before making any changes in the bonus section, especially if the platform doesn’t provide a clear warning message.

That said, we do understand your frustration and agree this could have been better communicated, especially for a new player.

Unfortunately, in this case the casino is following the rule stated in their Terms & Conditions, which says:

28.2.3 You can refuse all or any bonuses at any time in your profile. If you take advantage of a composite bonus (deposit bonus and free spins) and cancel the first part of this composite bonus (deposit bonus), the second part (unplayed free spins or winnings from free spins) will be automatically cancelled as well.

We understand it’s disappointing, but since the rule is clearly outlined in their T&C, the casino considers the case closed from their side.

In the future, we strongly recommend always reading the bonus terms in full or checking with support before making any bonus changes, especially when dealing with multi-part offers like this one.

That said, we will consider Case #3600 resolved on our side.

Thank you for your understanding.

I love this casinos or loved but have an issue with Lex for almost a week now. I have deposited 100€ didnt get the founds deposited it when i was eligible for free spins, i made my deposite on Thursday I didn't get anything contacted them the said it may take 3 days but usually less so I waited with contacting support everyday more then once. On Suterday I said now it is 3 days they said well sute4day and Sunday isn't included so wait untill Monday. Again I waited contacted them again they said wait to the end of Monday, and again I waited contacted them and they said wait a little bit longer I di and when I contacted them they said if the founds isn't here untill the end of Tuesday contact us again. Now I feel like I would never ever again trust to deposite there anymore becouse if I wanted to play on wendesday I wouldn't have deposited the week before. And does that mean if I want to play in friday I jave to deposite the friday before? I'm really uppset becouse they are putting a new day every time I ask. Really lost my trust for them

I deposited Thursday and still nothing and whenever I ask they say a new time and a new day to wait for the founds.and it us a new week so now im not eligible fir the free spins that I would have got if the founds arrived in time

Disputed amount: 100€

Casino: LEX Casino

Case #: 3775

Hello Ran79,

Please provide your casino username via private message so we can contact the casino rep regarding this matter. Please also let us know if there is any progress on your side in the meantime. 

Thank you.

Done sent it

Thank you, Ran79, for providing your casino credentials. We have contacted the casino rep and will update you once we receive their response. Please follow this thread for updates.

I will thank you

Dear Ran79,

We have received a response from the casino representative stating that you will need to wait for a response from the payment system. A request has been submitted, and the technical support specialists will contact you once the information is received. They kindly ask for a bit of patience while your case is being reviewed.

Please let us know as soon as you receive any updates.

Thank you.

Still waiting tjey sent that they they wiöö send when they get a respons and nothing untill now will write in case i get anything.

No answer still

Still no answer. For real this is really upsetting 

Dear Ran79,

We understand that this situation is upsetting.

As previously explained, the casino has already submitted your case to the payment system, and their technical team is currently reviewing it. Please note that this is not an instant process and it can take some time.

We kindly ask you to allow them additional time to complete their review. Once they receive a response from the payment system, their team will contact you directly.

Thank you for your patience.

Still no founds not in my account not in the casino waiting still 

Dear Ran79,

We’ve reached out to the casino representative again to request an update on your case. We’ll let you know as soon as we receive any feedback from their side.

Thank you for your patience.

Dear Ran79,

We’ve received an update from the casino representative confirming that they are still waiting for a response from the payment system as well. They kindly asked for a bit more patience and stated that they will notify you by email as soon as there is any progress.

Thank you for your patience.

Now the issue is solved and got 10€ bonus for waiting thanks a lot.

Dear Ran79,

So glad to hear that! You are most welcome! We will now mark Case #3775 as RESOLVED.