SG Casino, Wazamba, Bankonbet, Alf Casino, Cadoola, BoaBoa Support and Complaints Thread

Hello all,

I'll be your representative for:

• SG Casino, 
• Wazamba
• Bankonbet
• Alf Casino
• Cadoola
• BoaBoa
• Spinbara

...casino brands here at LCB and will try to answer any questions you might have. 

Welcome to the best forum Wow_partners! Glad to have you here! 

Welcome, wow_partners to the BEST Forum!

Thank you for being here to assist our lovely members 

Thanks for signing up SG Casino Representative!

Welcome to LCB Forum, glad to have you here 

Welcome to LCB forum, wow_partners. Nice to have you here.

Welcome to LCB

Welcome to LCB, we are happy to have you here :)

I cannot withdraw my money as they will not give me the option to do a bank transfer and I have only ever used my debit MasterCard for my bank account to deposit. No one can give me a link to do it or even do it for me on their end

Disputed amount: 250€

Casino: Wazamba

Case #: 3181

Hello ainslea shipton,

Could you please let us know if the casino has perhaps offered you any alternative withdrawal methods?
Also, could you let us know if your account has been verified and whether this is your first withdrawal attempt?

We’ve forwarded your complaint to the casino representative and will update you as soon as we receive a response.

Thank you.

Hello ainslea shipton,

Could you please let us know if you still need assistance?

Thank you.

Since we haven't heard back from the member, we will close Case #3181 due to the submitter's inactivity.

Hello, I've been waiting for days for my payment to be processed, can someone help me?

Hello Eicher87,

Could you please provide us with a bit more detail regarding your issue?

- When exactly did you submit the withdrawal request? Please note that, according to the screenshot you have provided, the status of your withdrawal is still pending, and the pending time in the BoaBoa Casino is within 3 business days.

Also, could you please tell us if your account is verified?

Thank you for your cooperation.

Hello Eicher87,

Could you please let us know if you have seen our response above and if you still need assistance?

Thank you.

Since we haven't heard back from the member, we'll consider Case #3810 CLOSED due to the submitter's inactivity.

Hello, I've been waiting for my payout for 6 days now, I keep getting put off and nothing is happening. Attached you will find pictures of my account and my payout. Can anyone help me?

ENGLISH VERSION I would like to file a complaint against Bankobet regarding confiscated winnings and unfair accusations. My Bankobet username: diagnosiss I have attached screenshots and all relevant evidence regarding my account, bets, balance history, withdrawal attempts, and conversations with support. I deposited and wagered approximately 30,000 TRY using only my real money balance. I did not use any bonus, promotion, free bet, or cashback of any kind. I placed live accumulator bets on 5 football matches and legitimately won a total of 298,225 TRY through sports betting. After my win, Bankobet returned only my original stake of 30,000 TRY and confiscated/deleted my net winnings of 268,225 TRY. The casino claimed that I was somehow connected to a restricted or prohibited player through IP/address association. This accusation is completely false. I do not know any restricted players, I have never communicated with anyone regarding betting, and I have never shared my account with anybody. Such an accusation is impossible and unsupported. All winnings were obtained fairly through legitimate live sports betting. The casino has not provided any concrete proof, evidence, or detailed explanation for confiscating my winnings. I contacted live support regarding this issue. They instructed me to send an email, which I did. However, I never received any response. The response deadline has already passed and they are still ignoring my emails. I also requested ADR information and dispute resolution assistance, but they are not responding in any way. I cannot reach any responsible person regarding my case. I respectfully request lcb to investigate this matter and help resolve this unfair confiscation of my legitimate winnings. Thank you.

Disputed amount: 268225₺

Casino: BankonBet Casino

Case #: 4254

Hello Selim Dirlik, 

Welcome to LCB, and thank you for sharing your experience with our members! 

Before we reach out to the casino representative regarding this situation, can you please share: 

• Any emails or chat transcripts where the casino specifically mentioned the IP/address association
• Screenshots of the unanswered emails you sent to support

Additionally, please let us know whether:

• Have you maybe accessed the account using VPN/proxy services?
• Are there additional household members or friends who may have used the same internet connection/device?

Feel free to share all the details with us via private message. 

Thank you in advance! 

Hello Selim Dirlik, 

Have you had a chance to check our reply above? 

Please let us know if you require additional assistance. 

Thank you!

Hello Selim Dirlik, 

Since it's been more than 48 hours and we haven't heard back from the member, we will mark case #4254 as CLOSED due to the submitter's inactivity.