Silver Oak, Royal Ace, Planet 7, Slot Madness, Le Bon Casino, Captain Jack Casino Support and Complaints Thread

Hello my name is jay king and username at silver oak casino is chevymann and i have been trying to get my withdrawl from them since Feburary this year all my documents are in order and they have been givingme the runaround for a while nowsoplease help!!!

Hello jay.king,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hey all,

Had a look and I'll see what I can do for you Jay, thanks for bringing this to my attention.

I'll let you know when we've got some progress.

Best,

Nick and Silver Oak

hello nick I noticed that my withdrawl was finally approved but i have not recieved it where did it go????  And thanks in advanced for your help...  Thank you and God Bless 

Hey Jay,

I got it approved for you, the next step is to get you paid. It won't happen instantaneously but I'll make sure it goes out as soon as it can. Hopefully today or early next week.

Let us know when it comes in!

Best,

Nick and Silver Oak

BEWARE of Pirates

A Tales of Terms & Conditions

Let me say first off, I learned the hard way about reading "Teams & Conditions".  I shouldn't say "learned the hard way" because my introduction to on-line casinos was through a close friend.  He was telling about all these amazing bonuses; 200% bonuses on a deposit, etc.  Me being the skeptic said there had to be a catch.  And sure enough these amazing bonuses had a catch; a wagering requirement, 30x, 40x & some with a ridiculous 60X.  I pointed this out to my friend & he didn't believe me, but soon found it to be true.  From that point on I have always be skeptical of the normal "cash" on-line casinos.  I tried to strictly stay with cryptocurrency casinos, deposit & if you win, withdraw no fuss, no muss. 

But even though I consider myself relatively dilgent about checking T&Cs, every now & then I get caught off guard.  Current example:

CAPTAINJACKCASINO.COM

BEWARE THE PIRATE !!!

I had a Virtual Visa & none of the cryptocurrency exchanges or casinos would except it.  At this point I just want to use it.  I come across Capt. Jack & WHAT a 230% No Rules Bonus.  I had played a couple of "Free Spin" or "Free Chip" offers, but don't think I had deposited.  There was something about Capt. Jack that really hasn't sat right with me, but hell let's give it a try.  Capt. Jack accepts my Virtual Visa, I redeem the 230% No Rules Bonus--meaning no wager requirement (1x wagering requirement), no max cashout.  My starting balance:  $165.00

I of course hit my favorite slots, doin' pretty good, after playing two of my favs, I've almost doubled up at $300 + or -.  Then one of my favs does not perform as I would have liked, pushin' it further then I should have, I find my balance at roughly $40.00.  Now it's time for the go-to fav that brings you back in that time of desparation (you are hoping):  VOODOO MAGIC !!!  I'm playin' along, hit the "Free Spins", nothing spectacular.  Keep playing, hit "Free Spins" again, keeping me at the balance I started with, "Free Spins" a 3rd time same thing.  I'm thinkin' VooDoo Mama is tellin' me "ain't nothing happenin'", but at this point I need at least $165.00 to break even.  Fuck it let's roll !!  Ten, Fifteen spins later "Free Spins" again, but this time with the "Magic Multiplier" !!  And I what do you know, Shiver me timbers !!  I hit one Free Spin for $600+, for a Free Spin grand total of $699.06, with a new balance of $751.04 !!

  I give VooDoo Mama a big Kiss, a couple spins to show my appreciation & now it is time to CASHOUT !!!!!  I messed around & played a little bit more with a finishing balance: $713.08.  

Here's where I run into my first snag.  I submit for a withdrawal, it's denied:

Captainjackcasino.com wants a "Credit Card Authoraztion" Form.  Okay, no problem.  I send it & ask that they use Litecoin (at the time not knowing they don't use LTC for the initial withdrawal & of course captainjackcasino.com DOES NOT communicate this to me in anyway):

Fri, Nov 26, 2021 at 4:06 PM
To: documents@captainjackcasino.com

Good day

Please find attached, one Credit Card Authorization Form, Signed by me. I made note on the form that this particular card a 'Virtual Visa" which you can take control of without actually having a physical card.
For that reason I have no pictures to submit. but have submit the receipt
from "prepaidDigitalSolutions.com" This is a rare occasion that I used
any card, my preference is Litecoin--LTC or a secondary crypto. But from here on out I will be using Litecoin.

Also, I ask that my withdrawal by Litecoin. I have include my Litecoin
Address.

Thank you for your time & consideration in this matter.

Respectfully
Kery Anderson

2 attachments
Casino Credit Card Authorization Form _ Captain Jack Casino.pdf
121K
Digital Wallet.pdf
103K

After about 24hrs, no communication from the casino.  So I go to live chat through captainjackcasino.com & here's what I get:

Transcript:
[2021-11-28 01:47:46] [Iambot] Welcome to Live Support. While we find the best agent to assist you, please help us
expedite your request by typing your request:
[2021-11-28 01:48:06] [k1331k] Good day. Need some help with Banking.
[2021-11-28 01:48:07] [Iambot] Thank you for coming into contact with us.
[2021-11-28 01:48:07] [Iambot] One of our representatives will be with you shortly.
[2021-11-28 01:54:12] [Mandy Aliyah Luna] Greetings! Thank you for contacting Captain Jack Casino. You have reached
Customer Support. I am Mandy Aliyah Luna, and I am at your service!
[2021-11-28 01:54:31] [Mandy Aliyah Luna] Kery, are you referring for a deposit?
[2021-11-28 01:55:08] [k1331k] Would like to check the status of makiing a withdrawal
[2021-11-28 01:57:31] [Mandy Aliyah Luna] Hi Kery, I hope you are having a good day.
[2021-11-28 01:57:38] [Mandy Aliyah Luna] For account verification may I have your user name, e-mail address and
phone number and I'll be happy to assist you.
[2021-11-28 01:57:44] [k1331k] Not Really
[2021-11-28 01:58:05] [Mandy Aliyah Luna] Sorry to hear that.
[2021-11-28 01:58:12] [k1331k] User: K1331K
[2021-11-28 01:58:25] [k1331k] email: kla84771@gmail.com
[2021-11-28 01:58:47] [k1331k] phone#: 5642048214
[2021-11-28 01:58:58] [Mandy Aliyah Luna] Thank you for that information, allow me a moment to check your account.
[2021-11-28 02:01:26] [Mandy Aliyah Luna] I'm back. Thank you for waiting.
[2021-11-28 02:02:49] [Mandy Aliyah Luna] Kery upon checking I don't see here any comment that you already submit
your documents, can you please send it here thru live chat the documents you submitted.
[2021-11-28 02:04:20] [k1331k] I submitted them thru the Hooyu service that comes up when I submited for a withdrawal
yesterday
[2021-11-28 02:06:11] [Mandy Aliyah Luna] Do you have a reference number so that we can check with that.
[2021-11-28 02:06:53] [k1331k] And I sent in the Credit card authorization form to "document@captainjackcasino.com"
yesterday also
[2021-11-28 02:07:14] [k1331k] I was not given a reference number
[2021-11-28 02:08:13] [k1331k] Can I get a phone number to call other than the ones listed on the site. I have tried two &
neither worl
[2021-11-28 02:08:41] [Mandy Aliyah Luna] In order to improve our services, we are focusing our efforts to our chat and
email channels. For this reason, our phone team is no longer available. Nevertheless, we will be happy to help you with
all your requests in our chat or email platforms. We apologize for any inconvenience this may cause and thank you for
your understanding.
[2021-11-28 02:09:08] [Mandy Aliyah Luna] For now I will escalate your documents to relevant team.
[2021-11-28 02:09:43] [k1331k] I know you people have a phone number to call. Are you refusing to share that number ?
[2021-11-28 02:10:50] [k1331k] I am already suspious seeing you don't have the documents for ID
[2021-11-28 02:11:13] [k1331k] Verification through this site
[2021-11-28 02:11:25] [Mandy Aliyah Luna] I'm sorry we can communicate thru live chat only
[2021-11-28 02:12:18] [Mandy Aliyah Luna] Can you please email again your documents.
[2021-11-28 02:13:26] [k1331k] email them to who & what is the Hooyu service that pops up for ID Verification ?
[2021-11-28 02:14:13] [Mandy Aliyah Luna] You can email here documents@captainjackcasino.com
[2021-11-28 02:16:34] [k1331k] That's where I sent my CreditCard Authorization Form yesterday & it has not shown up ?
[2021-11-28 02:17:02] [k1331k] And you did not answer about Hooyu
[2021-11-28 02:17:14] [Mandy Aliyah Luna] Yes I already check there is no email from your end.
[2021-11-28 02:18:42] [k1331k] Hold for a minute please.
[2021-11-28 02:19:31] [Mandy Aliyah Luna] Ok I'll wait
[2021-11-28 02:19:50] [k1331k] https://chat.stackq.com/file/downloadfile/44843/5b2a368f3e3fc953ee07c1780c2492f1
[2021-11-28 02:20:41] [k1331k] So I am having a problem understanding why it has not been rec'd
[2021-11-28 02:21:39] [Mandy Aliyah Luna] You can also upload to online.
[2021-11-28 02:22:06] [k1331k] Do you see the screenshot I just sent
2021-11-28 02:22:24] [Mandy Aliyah Luna] Thank you for the screen shot provided.
[2021-11-28 02:23:44] [k1331k] So can you check with someone. I show you that i sent it, but whoever spoke with said
nothing is there ins;t that worth investigating ?
[2021-11-28 02:25:14] [Mandy Aliyah Luna] I will escalate that to the docs team Kery. You can come back tomorrow in live
chat for follow up.
[2021-11-28 02:26:36] [k1331k] You mean if I submit ID Verification immediately I have to wait until tomorrow for a repy ?
[2021-11-28 02:29:37] [k1331k] What documents am I required to send to the "documents" email ?
[2021-11-28 02:29:46] [Mandy Aliyah Luna] To proceed with your withdrawal request, you will need to complete your
account verification through our third-party service provider, HooYu. You can provide your documents directly from your
gaming account by clicking on your login > My Account > My Documents.
Kindly note that, as a security measure for all the parties involved, any Proof of Identification submitted must be valid for
at least 60 days at the moment it is submitted to HooYu (documents within 60 days of their expiration date will not be
accepted).
For our purposes, a Proof of Address could be a:
- Telephone (Landline Only) Bill / Cable or TV Bill / Internet Bill
- Electricity Bill / Gas Bill / Water/Sewage Bill
- Insurance (Home/Car)
- Lease or Rent Agreement (USA Only)
Please be aware that the issue date on any of these utility bill options must NOT be older than 3 months to be accepted.
The Address should match with your real physical address and with the address registered on your casino account.
IMPORTANT: Please do not attempt to send us your documents via chat or to our support email.
[2021-11-28 02:32:12] [k1331k] I am aware of all that. I did explain that is what I did yesterday. I have even asked you
about Hooyu twice, which twice you did not answer.
[2021-11-28 02:36:18] [k1331k] Is that it then ?
[2021-11-28 02:38:09] [Mandy Aliyah Luna] I'm sorry for the delay.
[2021-11-28 02:38:42] [k1331k] So, is that it then ?
[2021-11-28 02:40:59] [k1331k] Before the chat ends, would you please provide receipt that you put this matter into the
hands of someone that can investigate, the copy the email I sent you ?
[2021-11-28 02:43:27] [k1331k] Are you still there ?
[2021-11-28 02:44:11] [Mandy Aliyah Luna] Hi Kery I double check your email I found your attached authorization form
[2021-11-28 02:44:35] [k1331k] Isn't that amazing
[2021-11-28 02:45:10] [k1331k] what about the ID Verification I did thru Hooyu yesterday ?
[2021-11-28 02:50:16] [Mandy Aliyah Luna] Thank you for waiting. Kery hooyu is our third party verification.
[2021-11-28 02:50:53] [Mandy Aliyah Luna] For now since I receive your card authorization form I will forward this to
documents specialist.
[2021-11-28 02:52:37] [k1331k] Okay, do I get reciept of that >
[2021-11-28 02:53:22] [Mandy Aliyah Luna] Will get you notify If all of your documents receive and fully verified.
[2021-11-28 02:53:28] [Mandy Aliyah Luna] Is there anything else I may help you with?
[2021-11-28 02:55:18] [k1331k] No, thank you. Now maybe you can understand why I am not having a good day. You
people play all these games when people win & want to withdraw.
[2021-11-28 02:55:42] [Mandy Aliyah Luna] Welcome
[2021-11-28 02:56:00] [Mandy Aliyah Luna] Apologies for the inconvenience.
[2021-11-28 02:56:14] [Mandy Aliyah Luna] Have a good day ahead and keep msafe.
[2021-11-28 02:56:19] [Mandy Aliyah Luna] Please check out our latest promotions and receive extra money on your next
deposit. https://www.captainjackcasino.com/landing/entry-promo/?utm_source=livechat&utm_medium=promo
Thanks so much for playing at Captain Jack Casino.We really appreciate your loyalty. Have fun, good luck and don't
hesitate to come back anytime, we're here for you 24/7.
Chat ID: 4277205
Sincerely,
Live Support Team

At this point, to say the least I'm pretty pissed off. But according to captainjackcasino.com, the "Terms & Conditions" say they have up to 10 (ten) Business Days to complete my withdrawal.  The T&Cs actaully say & I paraphrase;  The casino has 7 Business Days to Review the Withdrawal Request.  After the casino approves the Withdrawal Request, they have an Additional 7-10 Business Days to complete the Withdrawal (WTF !!!).   Let's do he math;  On Monday the 1st submit a Withdrawal Request (7 Business Days), if they take the max allowed time, that puts us at end of Business Day, Tuesday the 9th.  Wednesday the 10th it is now up for Withdrawal (7-10 Business Days) & taking max time would put us at Tuesday the 23rd.  THREE WEEKS + to facilitate a Withdrawal for a Winner Customer.  INCREDIBLE !! The quesion I present to my fellow gamblers out there; What legitimate, honorable business would make a customer wait 7 Business Days, just to REVIEW a withdrawal request & then ANOTHER 7-10 Business Days to complete a transaction with no other reason that it is in the Company Policy to do so ?  How long after, would you be doing business with this Company ?

Sometime after this (obviously 6Dec2021) I log-in to my captainjackcasino.com acct. & find the last transaction:

Somewhere about here I got logged-out of my captainjackcasino.com account & when I tried to log-in again, I get this:

Just so happens I find a tab that was still logged-in to captainjackcasino.com & I connect to "Live Chat".  I get the regular greeting, I say I want to check the status of a withdrawal, however the "Agent/Rep" was I am not sure, but no sooner had I sent my message, the "Agent/Rep" with one of the fastest replies EVER, said I was not allowed to chat, I had to contact Customer Service via email & before I could blink, the chat was shut-down & off the screen.  AMAZING !!!  I cannot log-in to captainjackcasino.com to save my life.  I have now sent, at least three (3) emails to help@captainjackcasino.com & have not rec'd any replies AT ALL. 

The 7-10 Business Days, technically, expires on Friday 17December2021, but I have been shut-down, shut-out.  What would you think at this point ?

I present my fellow gamblers another question:  Have you EVER visited an on-line "cash" casino where they allowed the Customer 7-10 Business Day for their Deposit to be posted at the casino but allowed the Customer Credit for the amount said to be deposited ???   (If you have PLEASE let me know about it !!)  ABSOLUTELY NO !!  So why as a Winner customer should I have to wait over three (3) to receive my money, because the casino's Terms & Conditions say they can ??    Hey you are right, I missed that in the Terms & Conditions.  Missed it or NOT, this is BULLSHIT.  captainjackcasino.com, all the sister casinos,  ACE REVENUE & BTK Ltd., to be nice, are some shady characters.  My recommendation STAY AWAY from this entire group.  Go strictly cryptocurrency casino, still have to do your due dilligence, but crypto is the way to gamble online.

CALL TO ARMS

I would like to emphasis, we as consumers I think forget the power we have.  Without a steady source of revenue a business cannot stay in business.  ESPECIALLY Casinos !!  If ANY ONE of these casinos act in any type of suspious, fraudulent or unscrupulous fashion, then we should all stand together & they correct the questionable behaviour or stop gambling at that particular casino or casino group.  There is no way I would tolerate this behaviour from my bank, would you ?   Then this is NO DIFFERENT !!  I am calling on EVERY ONE OF YOU, Boycott captainjackcasino.com all the sister casinos; SilverOak, Planet7, Royal Ace & Slot Madness until they get their shit together, there is NO JUSTIFICATION in holding a Customer's Winner, this is UNACCEPTABLE & should be for every one of you out there.  It's time they follow our Terms & Conditions;  1. Operate with integrity or shut it DOWN !

Thank you all that took the time to read this extremely long post.  I welcome all comments.

Hello Kla33alK,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

My apologizes for not replying to this sooner, I am just now seeing & that being due to an email I received today from LCB.org.  And not for lack of paying attention, I have been looking for the indicator showing I would have an incoming message, but this request for apply did not show anywhere that I saw.  The other user name:

                                                                           K33K

If there is any way to make it one, the K33K is the one I would like to my site wide user name.

Again, my apologizes for the delay in reply, it was in no way intentional on my part.  Thank you very much for you time, consideration & patience.  

Hello Kla33alK,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello K33K,

If you'd like to adjust your username to be displayed as K33K and not Kla33alk please visit your profile page HERE.

Then simply scroll down and go to the "Account Information" tab. Once there you can adjust your display name to K33K. 

Hello K33K,

We've received evidence from the casino showing that you have created multiple accounts at the casino, therefore, there's nothing further we can do to assist you. Creating multiple accounts is forbidden, and it's against casino T&C's.

Royal Ace Casino is trying to keep my winnings claiming that I used same promo multiple times which we all know we can’t do and even if you could I wouldn’t. But irreguardless of that I have my complete transaction history and every time I point out there inaccuracies and show them this and ask for my money they end the chat and won’t pick up on the phone line. It’s rediculous. I’m lost as what to do nexty

Hello Dane Darrenz,

Please private message me your casino username and we'll ask the Casino Representative to look into this.

Hello Dane Darrenz,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Greetings all,

You did indeed complete playthrough and would have been eligible for the $100 maximum withdrawal had you not already played your welcome bonus in another account Dane Darrenz. We have two issue here making you ineligible, the first would be you have multiple accounts. Our terms and conditions clearly state that only one account per person/household is allowed, the 2nd would be that only one welcome chip is allowed per player/household and only one free chip is valid between deposits. Unfortunately you had already cashed and played your free chip in the your previous account.

Wish there was better news to report for you, however these are the facts. Supporting documentation has been shared with the LCB crew for verification.

Best,

Nick and Royal Ace
 

Hi Lielani Nichols,

If you would like us to contact the Casino Representative on your behalf, please provide us with your casino username via private message.

I want to know status of my complaint 

Hello Lielani Nichols,

Thank you for providing us with your Casino username. The Casino Rep is notified about your issue and we are waiting for his response. Please keep an eye on this thread for any updates.

Greetings all,

I reviewed the situation and the playthrough requirement for the free chip has been completed however the remaining balance is not enough to meet the minimum withdrawal requirement for the casino of $100. Currently the balance is $53.70 playable.

Additionally only one free bonus is allowed between cash deposits and unfortunately this win is on the 5th free bonus in a row with no cash deposits in the casino making any funds won on it non-cashable.

Best wishes,

Nick and Captain Jack

Captain jack casino has owed me 100 dollars for over a month now and everytime I ask about it they kept adding 7 more days the whole process..but now the chat that used to be isn't even there anymore and nobody answered my emails...help 

Hello VirginiaRose,

Please be advised that Captain Jack Casino is on the LCB warning list. With that said, if you would like us to try to get in touch with the Casino anyway and try to help you please send us your casino username via private message. 

Hey all,

If you can get your username to the LCB team I'll be happy to review the situation and see if there is something I can do to help VirginiaRose.

Best wishes,

Nick and Captain Jack

Captain jack casino has owed me 100 dollars for over a month now and everytime I ask about it they kept adding 7 more days the whole process..but now the chat that used to be isn't even there anymore and nobody answered my emails...help 

Hi VirginiaRose,

Can you please send us your username via private message, so we can contact Casino Representative.

Hi VirginiaRose,

We are still waiting for your credentials. Please PM me to be able to help you.

We will be closing this complaint due to the submitter's inactivity. 

Can we reopen this because I have pending verifications and withdrawals with both Planet7 and Grand Fortune and have not been able to access either of their live chats or phone numbers.

Hello Walworthless,

Can you please send us your Casino Username via private message, so we can get in touch with Casino Representative in order to help you.

Greetings all,

I reviewed the situation and unfortunately Walworthless the terms and conditions of the casino (as well as the rules of the chips themselves) do not allow consecutive no-deposit bonuses, there must be a cash deposit in the middle.

While you do have "winning" balances in both Grand Fortune and Planet 7, the win is based on the 14th consecutive free chip in Planet 7 and 10th consecutive free chip in Grand Fortune respectively without any cash deposit in either casino. Unfortunately the funds in question are not eligible for withdrawal.

Best wishes,

Nick

Hello Walworthless,

Casino Rep clarified this issue, so we will mark this case as RESOLVED.

Kinda curious if anyone can confirm if  silveroak and rubyslots are actually still a thing. We won and can't cash out due to no response in verification. Did it multiple times, emailed multiple times, documents are acceptable and worked everywhere else

Can anyone help me get my money from Royal Ace? I've emailed documents for Identity verification 2 weeks ago and haven't heard anything back and can't call there contact number on the website. I don't know what to do

Hello aubtiger27,

Can you please send us your Casino Username via private message, so we can get in touch with Casino Representative in order to resolve this issue?

Hello SergeRichard242,

Players are advised to use an extreme caution upon deciding to play here. Silver Oak and sister casinos are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.

Hello aubtiger27,

We need your username to be able to get in touch with Casino Representative in order to help you. Please PM me.

Hello aubtiger27,

We need your Casino username to be able to help you reaching out to Casino Representative. Please PM me.

Hi aubtiger27,

We will be CLOSING this complaint due to inactivity of submitter.

It took awhile to get my with drawl.  I cashed it 7500.. and they did it in 3 installments with bitcoin. Once a week I would ask on the chat... first one I got within 2 weeks.  2nd installment was about 4 months later and then got the last one about 8 months later

Hello Laural,

Thanks for sharing your experience. If you need our assistance regarding this case please send us your credentials via private message and we will reach out to Casino Representative in order to help you.

Happy to hear that you got your winnings after 8 months.

I figure there is no point in even bringing anything up with these scoundrels, but I still never received any word back as to what happened to the 15,000$, queued for withdrawal over a month with no response after daily communications on my part.  Then the funds were supposedly removed by me and played, yet I was checking daily as to what the status of my withdrawal was. This happened over a year ago now.

Even the supposed VIP Rep that was assigned to my account disregarded my issues and I have never heard back from them again. Any current attempts by email or chat have been ignored through no response or the chat window being immediately closed.

Silver Oak, Captain Jacks. etc. there is a slew of these facades they run and I really hope they get shut down. The owner of the group is as crooked as they come so I would recommend no one do any business with them.
Thanks

Hello hodlerpicard, 

While we recognize that the case is over a year old and have doubts that we can help given how old the case is we are still willing to make an effort to assist you. We will contact the Casino Representative on your behalf and hope for a positive outcome. In order for us to proceed, could you kindly provide us with your Casino Username via private message? Thank you for your cooperation.

Hello hodlerpicard, 

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you.

Hello hodlerpicard, 

We will be closing this complaint due to inactivity of submitter.

Hi there,

I sent this message directly to Nick, the rep for Royal Ace, but wanted to put it out on the public thread for documentation as well as for other's FYI.

Mods, I could use all the help I can get on this one. I'm pulling my hair out in frustration over here 😖😠😤

I'm **really** hoping someone (anyone!) can help me resolve this issue. I've tried and tried and tried.....no luck, ironically - as I'm here now due to a lucky spin on Plentiful Treasures at Royal Ace 🙄

I've had 6+ chats with support staff. Olivia, Alberth and now Tanya ALL promised to escalate my withdrawal requests, but the financial department has not even approved the withdrawals yet - much less paid out!

I've also sent MANY email inquiries to help@royalacemail.com, vip@royalacecasino.com + cashier@royalacecasino.com regarding the ***still pending*** 

BTC withdrawal requests -

1st withdrawal requested on Feb 14th, 2023 -$2500

2nd on February 22nd, 2023 - $1400

No response AT ALL!

It's bad business - and unfair to players.

In Royal Ace's published T+C, maximum withdrawal time would be 7 days to approve and 7 days to send funds. It has been over a month and counting.

Withdrawals shouldn't take weeks - LET ALONE MONTHS.

I sent all documents and jumped through all the hoops - my account is fully verified. I've spent a lot of time + effort trying to sort this out, to no avail as of yet.

It's extremely anger inducing and completely unacceptable for an established institution to treat paying player's so horribly.

Please please please work your magic with the RA powers that be and assist me in cashing out!

Thank you in advance for any support you can offer!

Vanessa 

Username: s2*****

Player Class: VIP 1

Hello Kindaluckygirl,

Thanks for reaching out to us and sharing your experience with all the LCB members. 

We will take everything you stated in the previous post into account and contact Casino Rep to try to resolve the issue.

Once we hear back we will let you know immediately.

Thank you.

Hey all,

I've gone ahead and had the first of the requested withdrawals approved for you Kindaluckygirl, I responded to your PM so we can confirm your Bitcoin address.

Best wishes,

Nick and Royal Ace

Hey all,

Just confirming that Kindaluckygirl messaged me privately and all is well, she is paid in full. .

Best wishes,

Nick and Royal Ace 

Many thanks for letting us know Nick! 

Enjoy your winnings Kindaluckygirl! 

Knowing that we will mark this case as Resolved.