Silveredge, Funclub Casino, OzLasVegas Casino Support and Complaints Thread

Hi All,

This is Support from Silveredge Casino. Lately, we have seen so many bad votes regarding our website. We strive to support and our level best. If you have any issues regarding our services Please ask us before posting votes.

Updated 1st Feb 2017: Funclub Casino added to LCB list

Updated 25th Mar 2021: OzLasVegas Casino added to LCB list

Hi sliveredgecasino,

Welcome to our forum.  

Welcome 

Welcome to forum sliveredgecasino

Thank you all, i really appreciate your welcome

 I have not an account with Silveredge Casino, i hesitated to register because I read that many Players have had trouble with this casino.

Hi Maiwen63,

What kind of trouble you really faced personally please let us know we shall try to rectify it. What ever the other players faced they dint even contacted us with that issue, its their due deligence to inform us so that we can solve them at our best. We are here to help our player. Please register with us, talk to us at Live Chat. Play games with us, then come to a conclusion. We are also offering $50 free chip to try our casino. Hope you are aware of that.

Happy Gaming

Support Team,
Silveredge Casino.

you give free chips and if you win you cant withdrawn the winning you do everything's possibly off not having to pay out

i won 150 but the min withdrawals is 200 but the max withdrawals from free chip is 100?????????

then your boss was going to call me regarding the withdrawals never got a call . Live chat told me 3 times he will call me but never dit.

after 10 times speaking with live chat i gave it up so i tried to get my balance up to 200 but of-course i lost everything 

that is my storey 

Hello to You, and welcome.

I have a problem with Fun Club Casino, I signed up and received the $300 free sign up bonus, and made the playthrough (300 x 20 = 6000) with 175.00 left to cashout, then I went to withdraw the 175.00 and the only option was a Wire Transfer, and since My bank is a Credit Union, they do not have a SWIFT Code, which means that I can't use Wire Transfer. I have emailed support, and Banking about either a Bitcoin withdrawal, or a Check drawn on a bank  in the USA.  Please let me know if You can help.

The same thing is happening to me right now. I think that Support has gone Missing.

This is just not right.

Hello mglansburg,

Please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your issue.

Thanks for providing me with your casino username. The casino has been notified. Keep you posted.

Hello mflansburg,

We still haven't received a reply from the casino. We're sending them another reminder email. Keep you posted.

Fun Club Casino Support does not respond to My emails or My messages, They don't even respond to their own REP  Sydney.  When I joined, I used coupon code "JOIN300"  T&C's as follows 20x playthrough, 1x cashout limit, for play on Slots & Keno Only.  I met all these, plus I never bet over 1.25 per spin.  I won 175.00 and when I went to withdraw, the only option listed for Me is Wire Transfer.  Since I bank at a Credit Union they can not transfer the funds to Me.  So I emailed them many times about My problem, and asked for a bitcoin withdrawal, their terms for withdrawals is:

Bitcoin
State Restrictions: None

Min: $100 Max: 1,500 No Fee!

Withdrawals are FAST, FREE and EASY using Bitcoin! With Bitcoin, there is no FEE!

Payouts take 1 to 3 business days to be processed and approved. Sending can take 4 - 7 business days to reach your wallet after approval.

So I don't trust this place at all.  IMO

Can someone explain to me, how a casino can stay in business for over 2 years, while they practice out right rouge behavior?  How can they even make enough money to keep their servers up and running?  This casino has warnings and or is blacklisted on most gambling forms im a member of.  You can't pay cashouts, if you can't get deposits, and you can't get deposits if your on warning lists at multiple casino forms.  It's this cycle that excalates the casinos demise. Sydney is the Rep here for the sister site Silveredge Casino, and I feel bad for him, as he has to get all the complaints for the sister casino Fun Club Casino.  And the funny thing is they don't even RESPOND to his emails.  Unbeliveable

I think i never heard of these guys before. i know of silver oak which is a known rogue. Are there any complaints regarding funclub/silveredge here on LCB ( can u plz reference it I couldnt find it myself )?

Hello mflansburg,

Unfortunately we still haven't received a reply from Funclub casino regarding your complaint. Btw I'm not Funclub Representative, I work for LCB.  This thread is their direct support topic on our forum and their Casino Representative should reply to your questions and complaints here, but that's not happening, so I'm trying to get in touch with them.

I'll send them another reminder email, but they've been ignoring our emails and the chances of getting reply from them are really small.

If they reply to us, I'll let you know. 

https://lcb.org/casinos/funclub-casino

"Funclub has no gaming license"

This one is From thebigfreechiplist:

NOTE! Funclub Casino has been warned and added to our illegitimate blacklist casinos list. This is due to the fact that they lost contact with us and got complaints from players that had some problems withdrawing their funds. All of our attempts to contact this casino were not fulfilled. We strongly advise that players will play at other casinos.

This One from Casinofreak:

Special Note from CasinoFreak.com
Funclub Casino has been warned and added to our illegitimate blacklist casinos list. This is due to the fact that they lost contact with us and got complaints from players that had some problems withdrawing their funds. All of our attempts to contact this casino were not fulfilled. We strongly advise that players will play at other casinos.

It's every where you go, And if all these sites say fun club casino LOST contact with them, then the complaints are REAL period.

So I ask the question again, How can a KNOWN ROUGE casino continue to exsist?  It boggles my mind.

Today I found out that FunClub Casino is Licensed by "Gaming Curacao" (GLH-OCCHKTW0704112018).  My question is:  Why do they license a rouge casino?  and what does that say about Gaming Curacao's credibility?  FunClub Casino DOES NOT PAY!, and don't respond to ANY sort of communication method.  I have contacted Gaming Curacao regarding their licensing of FunClub Casino, and will post their response as soon as I receive one from them. Something MUST be done.

I took the 300 free chip bonus and managed to wager 6000 to win 1x the chip amount of 300. I sent my documents for the withdrawal process to start. On the site it says someone will contact you within 3 to 4 business days...but it been way over that now. I emailed them but never any response. So I talked to live chat and I asked them to send me any kind of communication back to prove they were real..Nothing sent until now.. This casino needs to be shutdown right now. Im sure I will not get my money ever. Just glad I never made an deposit here. Sometimes I think these ultra ROGUE FAKE casinos are here just to make up for the losses at other online casinos.

Hello johnnyslotter71,

If you'd like us to try to get in touch with them, please send me your casino username in PM inbox. 

However, they haven't been replying to our emails lately, so I don't know if we'll get any reply from them, but we can try.

Hello johnnyslotter71,

Thank you for sending over your casino username. We've sent an email to the Casino Representative. Keep you posted.

I have sent funclub casino 3 emails regaurding my withdraw of 900.00. I have not heard back from anybody. Its been a month since it was requested. What do I do

Hello JOANNIE HOLZWARTH,

Could you please send me your casino username in PM inobx and we'll try to get in touch with them.

ID Joannieholz  email Joannieholz@yahoo.com

Hello JOANNIE HOLZWARTH,

Thank you for providing us with your casino username. We've sent them an email. Keep you posted.

Im talking to Fun Club casino on live chat. Only way to contact them for now. Sydney and Joannie might want to try that. Michelle finally sent me an email...but the email seems fake and improper english. Sydney I told her to get in contact with you as well. She also told me they have many winners from all over the world. I said how many paid withdrawalees. lol Also, said that depositers come first for withdrawals..then free chippers. At the end she said like always she will send out another reminder to withdrawal department. I also gave her some advice of not being a ROGUE casino and be nice.

Hello johnnyslotter71,

We don't contact live chat support when it comes to the complaints.

Please  note that these two casinos have been placed on our Warning list in May 2019 since they launched with no gaming license, they have poor support and unresolved player complaints regarding payments.

You can check that on the review pages of these two brands:

https://lcb.org/casinos/funclub-casino

https://lcb.org/casinos/silveredge-casino

If they don't want to reply to us, there's nothing more we can do about it. We are only mediators here, not the gambling regulatory body.

hello all.. 

i try to signup in funclubcasino.com they have a promotion get $300 with 20x wagering

the problem is i play and win $5516.20 , i try ask they customer service for withdraw. but the problem is. they say indonesian country is restriction, why indonesian restriction still can register and got bonus ? and when player win they say cant withdraw ?

any member in here or someone tell me for this solution ?

Best Regards

Jimy Chandra

Hello rakkhito,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative. 

Silveredge Casino Dishonest 

Same here I won received an email telling me that for all my troubles I had with their website I was given a $300 dollar chip for my lost time and troubles. Well that $300 dollar chip cost me my withdrawal which had been approved 1 week before. I was told I lost it for playing 2 free chips in a row.

Hi Rosa, we've asked the Casino Representative to look into your account and confirm what happened. 
Keep an eye on this thread for the updates. 

Good evening,I also have problems with this casino,casino refuses to pay my win in the amount of 300$. I registered through the forum and received a bonus and successfully played it but when I turned to chat the operator first wrote that everything is fine and then wrote that my country has no right to withdraw money although I carefully watched the rule of this bonus and my country has the right to this bonus and to withdraw mone(see screenshot of banned countries)I ask to help solve this 

user name casino vaverka99

mail gladiolys78@mail.ru

Hello vaverka99,

Please note that these two casinos have been placed on our Warning list in May 2019. since they launched with no gaming license, they have poor support and unresolved player complaints regarding payments.

You can check this on the review pages of these two brands:

https://lcb.org/casinos/silveredge-casino

https://lcb.org/casinos/funclub-casino

They haven't been replying to any of our emails since April 2019. However, we've sent them an email and asked them to look into your case. Please keep an eye on this thread for the updates.

I wpuld like assistance with my withdrawal i used a no deposit code and won the max wothdrawal of $300 i sent identification and bank info and have recieved no reply please help me out..

Hello Junior Ortega,

Please note that these two casinos have been placed on our Warning list in May 2019. since they launched with no gaming license, they have poor support and unresolved player complaints regarding payments.

You can check this on the review pages of these two brands:

https://lcb.org/casinos/silveredge-casino

https://lcb.org/casinos/funclub-casino

They haven't been replying to any of our emails since April 2019. However, we'll send them an email and ask them to look into your case. 

Could you please send me your casino username in PM inbox and please let me know if  you having this issue at Silveredge or Funclub?

Hello Junior Ortega,

Thanks for providing us with your casino username. As we've already mentioned before, they haven't been replying to any of our emails since April 2019, however, we'll try to get in touch with them again. We've sent them an email and asked them to look into your case. We'll keep you updated.

Silveredge casino. Complaint in in regards to transaction ID is 7334 for the pending withdrawal of $999.00. It has been pending for over 5 weeks. I was told a few days ago to keep an eye on my bitcoin address as I will be paid soon. Now im being told the exact opposite. I'm being told there is only room for 15 withdrawals per payout day and 2 or 3 are put aside and mine keeps being the 2 or 3 not being paid out. Please help me get paid. I have $6,300 more from the same win awaiting withdrawal also.I've been told to keep an eye out for an email as well as on my bitcoun wallet for my pending withdrawal. However. Im now being told by other associates the withdrawal is still in review. My account balance is in good standing. I follow all rules and playthrough. My withdrawal has been in the pending stage for over a month. Please help resolve the issue. Kind regards, user: Trex0510

Hello Trex051012,

Silveredge and Funclub Casino have been placed on our Warning list in May 2019. since they launched with no gaming license, they have poor support and unresolved player complaints regarding payments. They haven't been replying to any of our emails since April 2019.

However, we've sent them an email regarding your withdrawal issue. We'll keep you updated.

Hello Trex051012,

We still haven't received any reply from Silveredge Casino. We've sent them a reminder email.

They just sent me $520.00 of my $999.00 withdrawal. Better than nothing. I messaged them in regards to where the rest of my withdrawal went. Thanks for the help! Kind regards, Tyler 

Hello Trex051012,

We're glad to hear that! Thanks for letting us know. Please keep us updated on this.

I most certainly will :-)

They ended up paying me $520.00. They said I had a $35.00 chargeback. I never disputed anything. They said it doesn't matter. I even paid the $35 prior to the withdrawal and was told I would get the entire $7,300.00. As a result on the no max cashout thry gave me 10x of my deposit. Basically a slap in the face. Please help me get the remaining $6,780.00 they owe me. 

Kind regards, Trex0510 

Hello Trex051012,

We're sorry to hear that. Please note that Silveredge and Funclub Casino have been placed on our Warning list in May 2019 since they launched with no gaming license, they have poor support and unresolved player complaints regarding payments.

They haven't been replying to any of our emails, but we'll keep trying to get in touch with them.

hello

help me with OZ las vegas casino

I won $100 with the bonus "no deposit" however they do not have any support to help and live help is always off ... it has been almost a month since I am sending emails but it seems that everything is dead..

the withdrawal page at the cashier is also deleted works only for deposits,this si extremely bizarre

all emails I send to support@ozlasvegas.com I receive an automatic reply from that other email support@silveredgesupport.com that belongs to www.silveredgecasino.com however when contacting silveredge casino they say they can't help me...

there is something very obscure with the oz las vegas casino
is there any contact here that can help me with these guys?

none of these services work is all a lie. email, chat and phone nothing works

my username is tomasco23

Hello julino34i,

You left a complaint regarding a withdrawal issue at OzLasVegas Casino on the review page of this brand two days ago. We've sent them an email but still haven't received a reply. We're going to send them another reminder email this morning. Keep you posted.

Hello julino34i,

We've received a reply from the casino. They're saying they would look into this and get back to us. We'll keep you updated.

hello Sydney

this is something extremely incredible, I will wait for their response

thank you