Slotastic Casino Support and Complaints Thread

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Welcome to LCB SlotasticCasino!  Thank you for being available to assist our members! 

Welcome to LCB! Glad to have you here, Slotastic!  

Welcome 

Welcome on board Slotastic casino. Glad you joined our forum. 

i need urgent help please !

On March 1, I made a deposit of $ 10 without bonus (as I do every month to take the $ 25 rewards promotion of the month) I made my normal game and got a profit of $ 38 usd,which request retirement to later play the $ 25 rewards of the March and I obtained a profit of $ 115 which I requested, today in the morning I receive an email declining both payments and says that I had a pending payment in both cases which is false since it was my first deposit of the month and my first bonus as every month I come playing, slotastic every month offer that if you make a deposit with or without bonus you can claim this offer, I think it's a joke the mail I received this morning and I need to pay my money to win fairly and clean! i have 6 years or more playing here not undertstand why is!? me user is:   musculos80 

here is the banner whit the promotion you have 1 

first you have to deposit with or without a bonus and then you can play the $ 25 to play, that's how I do step x step and now they cancel my payment 

Hello mapluche,

We've sent an email to the Casino Representative and asked him to explain in this thread what happened. Keep you posted.

Thanks 

Dear Juan,

We have reviewed your case and, we could see that you made on March 1st a deposit of $10.00 from which you requested a payout of $38.00. Later, on the same day, you redeemed the bonus 25REWARD from which you won $115.00 and requested again a payout.

Note that, by doing that you have not upheld our below-mentioned rule:

Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings.

You have requested a payout and, right after, you made use of a free bonus, instead of waiting that the payout is processed, and as a result, we have denied it, voided your winnings and your bonus.

We have credited your deposit of $10.00 back to your account, so that you can try your luck again.

Best regards,
Slotastic affiliate team.

Is scam the promotion why Not is abuse is the ruler  Not ? I need lost me depósit for can win ?  IS A ABUSE FOR YOURS AND PREDATORY TERMS I WIN WHIT ME DEPÓSIT AND YOURS VOIDED ME WININGS LATER  I USE THE $25 REWARD OF ME DEPÓSIT IS THE CORRECT WIN NOT ?  PLAYERS CAUTION WHIT IS CASINO SCAMER NOT LIKE THAT PLAYERS WIN ONLY LOST YOUR MONEY AND LOST ME TIME CASINO FAKE 

Hi mapluche,

If you are experiencing a withdrawal issue at this casino, please private message me your casino username and we will ask them to look into your account. 

Thanks Miss but they Not pay me only for a stupid and predatory Reason “ player Not can have 2 witdrwals “ understand it ? Is ilogic 

I just had a recent exprience with Slotastic casino as well. They LET me claim a free chip. 

If I wasn't allowed to cashout on it, why let me claim it?! 

They voided my winnings. I don't understand these casinos. Why approve a code in their cashier if I can't even cashout from it!

So, I got my hopes up for nothing. I have made several deposits here and will not be doing so anymore.

Their rules and practices are unfair. This is why I rarely play or depost at RTG casinos. Their rules make no sense!

If I am not Allowed to claim the chip, why allow it to go through in their cashier?

Hi LadyEnygma,

We can ask the Casino Rep to look into your account and advise. Please private message me your casino username.