SlotJoint Casino Support and Complaints Thread

Hi Slotjoint,

When I tried to reopen the games I'm still having trouble with this error. This is the same error I got a week ago. I won't be able to return to them until this technical error is fixed. 

Also, are there fees associated with the Express Direct deposit withdrawal method? I noticed that my previous request was cancelled and was switched to this method. Thanks in advance!

Thank you for your feedback. We are looking into the games that are generating error and our Tech Team is working hard to fix the issue. We also have a pending upgrade and for sure the site will be at its best once we are finished. :)

Regarding ACH withdrawal, this is a new payout method and it is supposed to be faster than the ones we used in the past. And no there is no fee. Please let us know once you received them.

We are constantly working on ways to improve our player's experience, games, promotions, and the rewards we offer. With that being said, all your feedback are greatly appreciated, thank you.

Yes, I can confirm that I received the withdrawal amount! That is pretty fast!

Great. Thanks for letting us know and for leaving your feedback. We are happy it has been sorted out. 

Hiya Slotjoint! 

My username there is Awesome25. This is regarding the $90.22 cashout I made and I used my phone to do the request as the pc won't let me go for Express Direct Deposit. I made the relevant changes which did not go well and so now my cashout is cancelled and has an error. Reference for the cancelled cashout is  10671349162409131039531342385729 while the error is  20013697011332287279059336746428. At the same time I chatted with Venice who claims to be new and tried to absorb the situation which in turn told me the matter was escalated. As Venice maybe new I won't take that seriously so I decided to post my issue here.

My biggest problem now is the $90.22 didn't come back to my account nor am I able to do anything about it. If you have my old bank details would you be able to use them and apply the changes for the new $90.22 cashout as you previously processed the last cashout I made ($800) for Express Direct Deposit? Thanks in advance!

Hi Quickwitted,

The casino rep has been notified. 

Hello Quickwitted!

Thank you for reaching out, as per checking, the payout has been re-sent last July 20, 2020. Can you please tell us if you have not received the funds yet please? 

Thank you and keep safe! :)

Hey Slotjoint!

Just confirming that I received the other cashout ($90.22) that was recently requested! Your the best! Please keep up the great work! Stay safe as well!

Thanks for letting us know. Glad you received your winnings. :) 

Hi

Just feedback to Slotjoint casino. I make withdrawal 21.2. Its proceed 5 days later when they ask some copy of card. Now it takes 10 days and i still dont get money. Ok i know soon or later it comes, no need to investigate that.

But some feedback to support when i ask why its so slow, other casino can proceed it few minutes? I get normal explain... it takes 2-8 business days when bank transfer it. After she say third time this same "2-8 days explain" i ask nicely at please stop repeating this same, i understand it already. After that i dont belive my eyes, she say this same "2-8 business days" information ten times again every time when say please stop. 10 times more!

I feel like i am on some candid camera show, but no.  :) She i seriously say that same 13 times before she kick me out from chat.

So it is just sad experince with this slow, old and unfriendly casino. 

Hi Jame,

Thanks for sharing your experience with us. We appreciate it. If you want we can notify the casino rep and ask about the progress of your withdrawal. Please send me your casino username if you don't get the money in the mentioned time frame. 

Hi Melissa

Now it takes 14 days and 10 business days when i make withdrawal request and still not get it. 

Support ask me some bank statement and after i sent it, they dont make anything to investigate just ask me to wait more. 

So what i can do next? 

Jame

Thanks for the update, Jame. Please private message me your casino username and we'll get in touch with them and ask about your issue. 

Hi Jame,

We received your account details and notified the casino rep. Keep you posted. 

The casino rep forwarded your case to the relevant department and we'll get back to us with the feedback. 

Hello

first I'll tell that my account is verified. Before that, I have already made deposits and withdrawals in this casino.
On 03/02/2022 I made a withdrawal request for 300 euros to Skrill. Withdrawal to Skrill is usually very fast (up to 1 day). But now the status of my withdrawal is "error" and as you understand, the money never came to my Skrill wallet, but also did not return to my casino balance.
The chat says that my question has been sent to the appropriate team, but I still have not received a response

My problem has been solved, thanks anyway. Slotjoint is a pretty good casino, this is the first time they have encountered such a situation. Before that, it was withdrawn very quickly. 

Great. Thanks for letting us know. 

Yup , sad sad chat ppl. they hate their job and I can tell

Hello Jordanzothegreat,

Could you please be more precise? May we help you somehow?

Hello Jordanzothegreat,

Could you please give us more detailed information about this case?

Thank you.

Hello Jordanzothegreat,

We will be closing this case due to inactivity of submitter.