Sloto Stars Support and Complaints Thread

Hi guys,

My name is Jermaine and I will be your support representative for Sloto Stars Casino. I'm confident that everyone will have an out of this world experience with us!

If you have any queries, please feel free to contact our superb support team. However, if they are unable to assist you or if you are unsatisfied with their response, I will gladly assist you with whatever you may need.

I look forward to providing you with any further assistance you may require, so do feel free to send through any queries and/ or feedback you may have.

Best Regards,

Jermaine

Welcome to the LCB forum, Jermaine! Thank you for being available to assist our members! 

Welcome to our forum Jermaine! 

Hi Jermaine! Welcome to our forum. 

Welcome to the LCB community, Jermaine! Nice to know we have you around! 

Welcome on board, Jermaine. Thanks for signing up on our forum. 

Thank you everyone!

I know everyone is going to have a stella experience at Sloto Stars. I'm sure you won't really need me, as the support team is really friendly, efficient and always ready to assist. But in the odd case that you ever do... I'm your go-to guy!

Welcome Jermaine, glad to have you here! 

 A warm welcome to LCB .

Hello dear forum I made a deposit at the casino Sloto stars by credit card but for withdrawal of money there is no card with which I made a deposit I put money on withdrawal to Bitcoin  but the casino does not want to withdraw to bitcoin write to me to put money in a bank account,why should i withdraw money to a bank account if i made a deposit from the card,I offer them an alternative withdraw me money for bitcoin

please invite a representative to solve the problem

user name casino Capper86

Hello likimolik44,

We've sent an email to the Casino Representative and asked him to look into this. Please keep an eye on this thread for updates.

Please send another email to the casino representative something he doesn't answer

Hello likimolik44,

We've sent a reminder email to the Casino Representative. Hope he'll get back to us soon. Keep you posted.

I am very grateful to you what are you doing but let's be realistic the casino took my money and is not going to return and pay my winnings,they do not care to the forum,on opinion,the main thing for them is to get money from the players and when it comes to withdrawal they don't pay money

where is the representative?

his answer is no

allow respected forum write about this casino on the main page i am ready to pay money

Hello likimolik44,

We're received a reply from the casino. Here's what they say:

"Hi Capper86,

 Thank you for your inquiry.

You’ve requested to be paid via Bitcoin.  As per the casino’s terms, your account has not yet met the requirements allowing you to withdraw via Bitcoin. Kindly note, as per our T&C’s Point 48, under General:  If a win originates from a free bonus, and there are no deposits on the account (lifetime), at the time the withdrawal is initiated, a player may only be paid via Bitcoin, provided a deposit is made using Bitcoin.

Since your verification deposit was made with a credit card, your win will have to be processed to your bank account via the wire.  If you still have a preference to be paid via Bitcoin, then we will happily process your cashin to this method once you’ve made a verification Bitcoin deposit and wagered this once through. Let us know how you wish to proceed?

Congratulations on a winning start at Sloto Stars.

Best regards,

Sloto Stars Team"

I made a deposit from the card let them then withdraw to the same card with which the deposit was made not to a bank account

I do not have a foreign currency bank account it needs to be opened and it costs money

it is not my fault that when making a deposit from a card, I cannot withdraw money again to the same card it's the casino's fault

let them display it manually on my card

I will not make a second deposit

Hello likimolik44,

The Casino Representative says you have two options; you can either make a Bitcoin deposit and receive your winnings, or you can have your deposit refunded and the withdrawal will be cancelled. There is nothing else they can do here. 

dear forum I have fulfilled the conditions of the casino namely made a minimum deposit to confirm the payment system but when withdrawing money, they do not have the system with which I made a deposit

Now tell me, is there my fault?

since there is no given system for withdrawal I chose available for withdrawal namely bitcoin

why should i make another deposit if the casino owes me money to the system with which the deposit was made

I regard this as a scam on the part of the casino,if the casino can return the money to the card the question arises why the casino cannot pay me money to the card?

pass this message to the casino representative, let it be withdrawn to bitcoin as an exception and on this we close this topic

let's see what they say to that dear forum,you see that in this situation I am right

what the representative wrote nonsense, and not wanting to pay money

Hello likimolik44,

The Casino Representative has already explained everything a couple of times. You have two options; you can either make a Bitcoin deposit and receive your winnings, or you can have your deposit refunded and the withdrawal will be canceled.

As per casino's T&C’s Point 48, General Terms:  

If a win originates from a free bonus, and there are no deposits on the account (lifetime), at the time the withdrawal is initiated, a player may only be paid via Bitcoin, provided a deposit is made using Bitcoin.

So, either you can make a Bitcoin deposit and receive your winnings, or you can have your deposit refunded and the withdrawal will be canceled. There's nothing else we can do to help you here. 

The casino hasn't done anything against their T&C's. It's all clear.

Hello

What do these casinos gain from unreasonably delaying customer withdrawals? 

i'm disappointed with sloto stars casino....

Hello Brunamor,

Do you have an issue with the withdrawal at Sloto Stars? If you do, please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hi

I sent my username last friday by private message 

Thanks

Ah, ok. I forgot that I've been dealing with your complaint through private messages already.

We still haven't received a reply from the casino. However, most of the Casino Representatives don't work over the weekend. We'll probably get a reply from them today. 

Hello Brunamor,

Here's what the Casino Representative says:

"The player's documents are all approved and he'll get paid out the next time the casino is paying out withdrawals (this should happen either today or on Wednesday). He just had to wait for the 2-5 business day period for his documents to be approved before this could happen."

Hello Sydney

this information does not reflect reality...is incorrect..

my document was approved on 08/12/2021 after a reasonable wait ..

on 12/13/2021 the payment was authorized 

I contacted support and was informed that the payment will take 3 working days to process and then another 3 working days to reflect in my bitcoin wallet. 

I'm still in the "authorized payment" stage  it will probably take another week or two to receive my payment....without a doubt this is the slowest payout casino in the world. .. 

 if you also look at the casino review page here on the site you will see that their information does not agree with what is described...

I will wait for theirs willingness to pay

Thank you 

Hello Brunamor,

We'll get in touch with the Casino Representative and ask him to check what's going on with your payment. Keep you posted.

Hello Brunamor,

The Casino Representative says they've processed your payment. He says it can take up to 3 days until you receive it, but you will probably receive it sooner than that. 

dear forum I made a deposit as the casino representative wrote and put money on withdrawal but they refuse to withdraw money

I have made two deposits at this casino ,made the first deposit from a bank card but as you know they refused to withdraw money to the card and asked to make a deposit from bitcoin

I made a deposit with bitcoin

now I put 125 $ on the withdrawal The first $ 25 that I deposited from the card+my win 100$

I am the second deposit that I made with bitcoin I leave on my account

but they demand to play for two of my deposits why the hell

as the representative wrote, it was necessary to make a deposit from bitcoin, and I did

invite this representative again

Hello likimolik44,

The Casino Representative has been notified. As soon as we receive a reply, we'll let you know.

Hello likimolik44,

Here's what the Casino Representative says:

"The player won off free spins.

He then went on to make a $25 Credit Card deposit and cash in his $100 Free Money win to Wire. He did not wager the $25 deposit once as per the Terms and Conditions.

He then reversed the $100 Wire cash in, made a $24.82 bitcoin deposit, and re-initiated a bitcoin cash in for the $100 Free Money win and the original $25 credit card deposit. He has not wagered the bitcoin deposit once, as per the terms and conditions.

The player is required to wager his last bitcoin deposit once before any funds can be paid to him. This is as per standard casino T&Cs."

I signed up with a free bonus and won quite a lot, it was pretty cool just trying this out for the first time really, so I contacted support to make sure I covered all the terms and conditions and submitted all the right documents.  After all my documents were approved I was told I had submitted the wrong Bitcoin address for payout, I have submitted this address as well as resubmitted my withdrawal after several consecutive denials, contacted the support team with my bitcoin wallet as well as the casino and can not get this issue resolved even after submitting a screenshot my wallet QR code ands address.  I feel like this is not legit being as this casino had no issue accepting two deposits from this address, however there is now an issue when it come to payout.

Hello cryssh9355,

Could you please private message me your casino username and we're going to notify the Casino Representative.

Signed up for Slotto Stars Casino, played with a bonus fulfilled all terms and conditions.  I made two deposits, however now that I want to withdrawal I keep getting denied saying my wallet address is invalid, Well it sure wasn't invalid when I made the deposits within the same 24 hours.  Anyway starting to believe this is a scam and I will never see my deposit money again let alone my winnings that I have tried four times now to withdrawal.    Customer support is terrible I get no information no suggestions, and no personal aknowledgment of my issue.  Just a great big giant circle they keep sending me through over and over again despite my emails and asking for information.

Hello cryssh9355,

Could you please private message me your casino username and we're going to notify the Casino Representative.

hello dear forum I have problems with the casino I registered through your forum and got a bonus for signing up ,for one day I played the wager and put money on withdrawal for almost a month my withdrawal of money hung in anticipation and not a single letter came from the casino A month later I received a letter that my withdrawal was canceled and the account is blocked ,I wrote a letter to the casino and got an answer To unlock your account you need to verify it.I have a question for the casino representative why didn’t you email me for a month that you need to send documents for verification? move on  I sent documents for verification as they asked ,and what do you think it's been three weeks I didn't receive any email from the casino.I contacted them again they wrote to me that they did not receive documents from me I gave them a screenshot of sending my documents where is the date and time of sending my documents ,respected forum I have the impression that they do it on purpose.not to withdraw money

respected casino representative you wrote me to make a deposit so after your jambs I won't do it and you withdraw money without a deposit because you delayed the process for months and it's entirely your fault

user name casino sablo99

mail casino satelita**@mail.ru

Hello sablo99,

We'll ping the casino representative to check the status of your case. We'll update you on this thread with any news.

respected forum Yesterday they allegedly withdrew my money today I wrote to them that there is no money in my bitcoin wallet the operator wrote immediately that there was an error and they will fix it five minutes later he wrote that the money was sent to you yesterday (they understand what they write) please close the complaint as unresolved and lower the casino rating on your forum

Hello sablo99,

We still haven't received an answer from the Casino Representatives, if we don't get any information , we will send a reminder email tomorrow. Keep us posted.

Hello sablo99,

We have already contacted the casino.  We will close the complaint when we receive a response from the casino or if we do not receive any reply. When we agree to help resolve our members' complaints, please respect that and our mediation process, which is free of charge. We spend our time to resolve player's complaints.

Also, the rating of casinos that are on our list is determined by our members and not by us.

Hello sablo99,

We do apologize for any inconvenience that may have been caused.

We have reviewed your account and can confirm that your withdrawal of $100 was processed out to you via Bitcoin on 14th September and additional arrangements were made to immediately accommodate this request. We appreciate your patience in this matter for allowing us the time to process out your withdrawal. We can confirm that you would have received your withdrawal by now.

That said, we’re splendid to see that you hit your first win at the casino! We hope it’s the first of many!

We trust this information has been helpful in clarifying this matter.

Best of luck on the reels!

Sloto Stars Casino

Goodnight. Get $100 using the no deposit bonus made available by LCB. the casino asked me for some documents (which were approved) and asked me for a deposit to finish verifying my account and withdraw my winnings. so I made a deposit of $10 dollars but due to the blockchain fees only $7.44 fell into my casino account, the representatives then asked me to make another deposit to complete the requirements, this morning I made a new deposit of 3.46 and paid a fee of 9 dollars. however to my surprise, the deposit didn't land in my account even after it was confirmed by the blockchain and the worst of all is that the casino tells me that I didn't receive it.
attached are the deposit receipts. please help me.

this is the transaction id to query if needed:
bf3fbe25749aca0a1097049d4601d670285a2d85f773f58d5c399983fd8bf9fa

Login: p*********

Hello palomamunoz,

Thanks for reaching out and providing us with all the information regarding this issue. We will notify Casino Rep in order to help you with this transaction.

Keep an eye on this thread for any updates.

Thank you.

Hello palomamunoz,

Casino Rep got back to us and said that they can confirm that a deposit of f $3.46 hasn't been received on their end, end which is why it never reflected in your casino account.Regarding the Bitcoin fees, we have no control over this as this lies between you and your Bitcoin wallet/provider.

However, although the minimum verification deposit for a withdrawal to be processed is $10 via Bitcoin, their finance team has courteously made an exception to waiver the shortfall verification deposit and continue with the processing of your withdrawal as you have met all other withdrawal requirements.

They want to reassure you that your withdrawal will go out with the next batch of payments, once the process is complete.

Hope this will help.

Please let us know when it's processed.

Thank you.

Hello palomamunoz,

Has your case been resolved?

Did you receive your funds?

It's been 3 days since they processed my withdrawal. but I still haven't received it. the money i deposited they said they would not refund as they updated their T&C and pulled my parents out of their casino. I am very upset about this whole situation.

Hello pamelamunoz,

We will reach out to Casino Rep to inquire about this issue. Once we hear back we will let you know. 

Keep you posted.

Thank you.

I just got paid. thank you very much

Hello pamelamunoz,

We are so happy that you received your money.

We will mark this case Resolved.

As soon as this casino opened, I opened it account and started deposting. I deposited several hundred dollars and they took my deposit every time with no problems. Then one day I won. I tried to cash out and I followed all instructions and attempted to cash out via Bitcoin and soon after I couldn't sign in. Every time I tried it just kept saying error and kick me out. Then after getting a hold of life chat I was told that I was banned. I asked for an explanation and was told that i was banned because I had reversed credit card charges! I had absolutely NOT EVER reversed any charges of any kind(I even contacted my bank to verify that there was no action that I wasn't aware of that maybe they had done. And of course there wasn't. I knew that but I still wanted to check).

I asked why I was allowed to deposit over and over again if I was not allowed to cashout? Why was my money good enough for them to take repeatedly with zero issues? I even confirmed the deposits with my SS# so if there was some problem with me personally, then they would have banned me immediately. Instead they took my money over and over and over again and waited until I was ready to cash out, then they banned me. I don't remember the exact amount I think it was around $2,400. And to make matters worse, they did not return my deposit money. I requested that they should return all of my deposits if I was ineligible to ever cash out. They never did. They just cut off all communication with me and blocked my ability to even ask questions. I know this complaint is worthless because so much time has passed, but I wanted to warn people anyway. Every time I have ever had issues with a casino lcb.org has always helped me out with contacting the casinos on my behalf, and I'm very grateful for that, but I have learned that it makes no difference if I complain or not because it will change nothing. Once they claim that you have broken some rule, they will stick to it. It doesn't matter how true it is. They will still stick to it. Especially when it gets them off the hook for paying thousands of dollars. I don't know how anyone gives decent ratings to these casinos.  Especially this one. And just reading the complaints on here, it's the typical behavior. Delay delay delay don't pay don't pay don't pay. Or take as long as humanly possible to pay. But accept the money immediately. If there was any honesty or morality whatsoever in this casino then they would have paid me my deposits. But they didn't. They let me play knowing I had no chance to win. They took my money and let me wager it knowing I had no chance to win. That is stealing. 

Again, this happened over a year ago and I know there's not going to be any fix to this situation. But I also knew that if I complained the moment it happened it wouldn't matter. I knew I would never get paid. I begged and begged and begged and begged them to reconsider. I beg them to return my deposit money. I beg them to simply be decent. They all but laughed at me..... So late or not, this is my warning to anyone that is thinking of depositing at this place.  Do not be like me and allow them to just steal your money.