SpinCity, Mr Bet, Xon Support and Complaints Thread

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Welcome to the best forum! 

Welcome to our forum, Spincity. Glad to have you here. 

Welcome SpinCity, nice to have you here

Welcome to our fourm

Hi SpinCity,

welcome to our forum! 

Xon.bet has a welcome package that includes deposit bonuses. Their bonuses doesnt credit automatically as should. I already had my 1st deposit bonus but there is now big problem with 2nd deposit bonus. They dont credit it to me.

My deposit was made 5 days ago but still Im missing my bonus. I only get some runaround exuces that issue is transferred to correct department but nothing happens with it.

Any help from here to get my bonus?

Hi punakontti,

We are sorry to hear that.

Could you please provide us with your casino username via private message so we can contact the casino representative and inquire about your case?

Xon.bet just emailed me about this issue. They claimed that all welcome package bonuses has to be claimed in 48hours, otherwise its not possible to get bonus.

I didnt do that so I cant have 2nd deposit bonus. Crazy rule and never before even heard this kind of rule. But I think this case can be closed.

But this is good thing to know for others if someone is considering to play on these casinos.

Hi punakontti,

Thank you for your update and for sharing your experience with us.

Our advice is to always review the full terms when it comes to bonuses. Not all bonuses are the same, and new ones often come with different rules.

On our forum, you can find dedicated bonus threads (Exclusive No Deposit Bonuses, Exclusive LCB Bonuses etc) where you can find valuable information.

We’re here to assist you anytime you need support or guidance.

I need to verify spincity with usa or cad phone. I only have dutch one cant verify now and i have like 900 euro's to withdraw. Who can help?

Tips. Help. Anything welcome. Will even reward if u can help me out.

Hi Free Gigy,

Thank you for reaching out to us! Could you please provide us with your casino username via private message?

We will forward it to the casino rep to check your account.

Hi Free Gigy,

We received an update from the casino rep that they are in contact with you and working on resolving the issue. Could you please confirm if the problem has been resolved?

Hi Free Gigy,

Any updates?

Hi Free Gigy,

Since it's been 48 hours and we haven't heard back from the member, we will mark this complaint as CLOSED due to the submitter's inactivity.

I withdrew from a match bonus before and it wasn't limited when i took 200 out on an earlier bonus and then after they manually applied 7.5.1 to my big win I had a bonus that had a withdraw limit and it automatically adjusted my total by 659 once my wagering requirement were met. On my 3759 win though it converted all to real cash and then after 10 days they manually adjusted it and claimed TOS 7.5.1 Here is a write up as how I believe this will plaur in court. And I'd it comes to that I would probably go the route of a class action lawsuit based on how many times I have read complaints about your site how. Your support agent asked how I think it would play our so invested a little time l, free is charge, compiled how I think it would go. I highly suggest you take my wire yo and your TOS to a lawyer to verify or our down my argument. You asked how I believe it would end in court so I will provide you my thoughts on the interpretation and verdict based not only on your TOS but I will go a step further and base my interpretation with the possibility that bonus funds and bonus balance are the same. (I still believe they would be deemed as different things but for this scenario I will give you the best outcome for you which would be winning the point that you kept arguing that bonus funds and bonus balance are the same. Also if you're a bookmaker and I am a gambler , which I am, I would gladly bet at equal odds the entire 3,682.17 that the final verdict would be in my favour with no limitations. If you want to take me up on this then give me a call at 780 281 0543. Also as a serious side note the only time I stopped using your sure in the end wass when I was waiting on you and had you just paid me, you would have gotten that back with in three months if not 2, lmao/ How I believe a judge would interpret the TOS qnd sequence of events based on bonus funds and bonus balance meaning the same thing (I do believe they would be interrupted as meaning different things based on consistent expression and easily findable case law but for the sake of argument let's say they mean the same things.) I deposit 22.5 and I received a match bonus of 33.5. This triggers tosTOS 7.5 which creates a wagering requirement of 40x 33.5. I then start wagering my deposit and bonus My real cash balance eventually hits 0 and all my winnings are now turned to bonus funds / bonus balance because of TOS 7.7.1 Now I keep playing and end up A. Meeting my wagering requirements B. Winning 3,756.17. Now when wagering requirements were met doesn't matter because my winning turn to bonus funds / bonus balance while I have an active wagering requirement. Once the wagering requirements is complete my winnings no longer turn into bonus funds / bonus balance from that point forward. The other effect of making my wagering requirements is the winnings turn from bonus funds v/ bonus balance because according to.7.5 once wagering requirements are met the bonus funds/ / bonus balance become withdrawable. On your site you can’t withdraw bonus balance/ bonus funds and can only withdraw real cash so when TOS 7.5 makes all winnings withdrawable it has to convert it to real cash as that is the only balance you can withdraw. The other effect of completing the wagering requirements is that the bonus is no longer active and TOS 7.7.1 stops converting winning into bonus funds \ bonus balance. I kept playing for a whiland now I have 3,756.17 CAD in my real cash balance. At this point I initiate my withdraw of CAD 3,750 that is now real cash (remember it was only converted from bonus funds/ / bonus balance to real cash by TOS 7.5 specifically. Now because 7.5.1l1 lspecifically says⁰0k “The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount", it actually never gets triggered. This is because it's based around limiting the withdraw of bonua funds which not only did not happen it's physically impossible to do on your website./bonus. Now the nasty part is TOS 7.5.1 is the attempted voiding of winnings above that 200 percent of bonus. But like the first part this clause is directly related to the first part of TOS 7.5.1. Because the first one didn't trigger neither would this one because it wouldn't even have a limit to void winnings above. Relevant/referenced tos 7.5 If not otherwise stated, when playing with match bonuses, bonus amount must be turned over (wagered) 40 times before bonus funds or associated winnings can be withdrawn. 7.5.1. The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided. 7.7.1. On the website, there are two balances: real and bonus. The real balance is for the player's deposit funds, which can be withdrawn at any time if the deposit has been wagered twice (deposit turnover is mandatory). The bonus balance consists of received bonuses, which require wagering according to the bonus terms. When a player has both active balances, bets are deducted first from the real balance, and any winnings from such bets are credited to the bonus balance (without increasing the wagering amount). Wagering of both the real and bonus balances only occurs when bets are placed using these balances. Please kindly return my funds as soon as possible. Thanks Adam Domoney

Disputed amount: 3682.72C$

Casino: XON Casino

Case #: 3844

Dear APA Adam's Auctions,

We have forwarded your case to the casino representative for review.

Please make sure to follow this thread for any further updates.

Thank you.

Dear APA Adam's Auctions,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Since we haven't heard back from the member, we'll consider Case #3844 CLOSED due to the submitter's inactivity.

We have received confirmation from the casino representative that this case has been resolved. As we have not received any further response from the member and have confirmation from the casino rep, we will then mark Case #3844 as RESOLVED.

Sorry it has not been resolved. I was on a holiday and not in the internet :(

No communication at all

In a new note I had a good win with a bonus on xon that had a withdraw limit and surprisingly it auto removed the extra funds once the wagering requirements were met.  Posting a screenshot as reference.  So first win with a withdraw limit gas 139.xx bonus correction, internal payment once wagering was complete.  Second win without a withdraw limit has a manual withdraw, internal payment of 3682.xx and third time I met wagering requirement with a withdraw limit has a bonus correction, internal payment of 646.xx.

Interesting thing is the first and third are listed as bonus correction, internal payment and the second (the one I am disputing) isn't a bonus correction but just a manual withdraw which took place 6 or 7 days after I made a withdraw.

So why in the first and third was it automaitc as soon as I had made wagering requirements but the second didn't automatically adjust and only happened 7 days after I made a withdraw request.

This information alone should prove there wasn't a withdraw limit on the second bonus whee I won the 3750.  It is obviously a blatant use of some non applying TOS to steal money I rightfully won.

Thanks and sorry for not replying right away.

I posted screen shots of the three seperate times they adjusted my winnings after wagering requirements were met.  And a screenahit of the bonus on the one that I verified had no withdraw limit (memory exchange 100% and 25 spins).

Good afternoon! On December 16, 2025, I made a deposit of 72,300 rubles. On December 20, I provided a receipt, a bank statement, and a video from my bank account. On December 25, they again requested a video from the bank. On January 8, they again requested a video from the bank. How long will this continue? I've been waiting 24 days for my deposit. Why is the casino inactive? I ask for your help

Disputed amount: 72300руб

Casino: Spin City Casino

Case #: 3882

Dear ilyaxa111,

We have contacted the casino representative to request clarification regarding your case. Please keep an eye on this thread for further updates.

Dear APA Adam's Auctions,

Thank you for getting back to us. We have reopened your case and contacted the casino representative for further clarification. Please keep an eye on this thread for further updates.

Thank you very much 

Dear APA Adam's Auctions,

We have received an explanation from the casino rep that your winnings were generated from bonus funds, and as per their Terms and Conditions (rule 7.5.1), winnings obtained from bonus money are subject to a maximum withdrawal limit. As a result, your balance was adjusted, and the remaining amount consisted of your original deposit and the allowed bonus portion. The casino also confirmed that the free spins and additional bonuses activated were either not successfully wagered or did not generate winnings.

Regarding your question about why one withdrawal was processed automatically while another required manual handling, the casino explained that this depends on the type and sequence of bonuses used. In this case, due to the combination of bonuses, the withdrawal required manual processing, which caused the delay.

The casino states that all actions were taken in accordance with their Terms and Conditions, which were accepted upon registration, and that no system or processing errors occurred.

Based on this detailed explanation and the evidence provided, we will consider Case #3844 resolved from our side.

Thank you for your understanding.

Dear ilyaxa111,

We have contacted the casino representative and requested an update regarding your case. We will inform you as soon as we receive their response. Please keep an eye on this thread for further updates and let us know if there is any progress on your side.

Thank you for your patience.

Dear ilyaxa111,

We have sent another reminder to the casino representative, as we are still waiting for their response. In the meantime, could you please let us know if there have been any updates or progress on your side?

Thank you for your continued patience, and we’ll keep you posted as soon as we hear back from them.

Could you please explain how the term bonus funds is decided?

Hello APA Adam's Auctions,

The explanation regarding your specific case has already been provided in detail above.

General information about how bonus funds are determined can be found in the casino’s Terms and Conditions, which we always recommend reviewing, not only in this case, but as a general rule, as these terms are accepted upon registration with any online casino.

For any additional questions related to bonus funds, promotions, or bonus rules, we kindly suggest contacting the casino’s live chat support directly, as they are best suited to provide clarification on their internal rules and calculations.

Thank you for your understanding.

Hello ilyaxa111!
We cannot discuss account details in this public complaint thread for security reasons. Please contact Spin City Support directly. Our team will verify whether the account belongs to us and assist you further. If the account is ours, we will resolve the issue through support.

Hi ilyaxa111,

Could you please update us on whether you contacted the casino directly?

As you can see from their response, they cannot discuss account details on the forum for security reasons.