Spinhub Casino Support and Complaints Thread

Hello LCB community!
 
We are thrilled to be part of this forum as the official representatives of SpinHub.
 
Our goal is simple: stay connected with you, celebrate your success and ensure every session is fast and seamless.
 
SpinHub at a Glance:
Launched in 2026, SpinHub is a massive gaming center designed for players who want variety and speed. We’ve packed the platform with over 4,500+ games and a streamlined reward system that starts the moment you join.
 
 What’s inside the Hub:
 The Game Library: A huge selection of 4,500+ titles from the best providers, including Pragmatic Play,Play and GO, Nolimit City, Hacksaw, and NetEnt.
 
Live & Strategy: Step into our Live Casino for real-time Blackjack, Roulette, and Baccarat. If you're looking for something different, we have a full suite of Live Poker and high-energy Game Shows for that interactive experience.
 
Instant Thrills: We’ve curated our categories to fit your style. Whether you’re hunting for the Hot Games that are currently paying out, high-velocity Crash games, or our own Recommended list of top-tier titles, you’ll find exactly what you’re looking for.
 
The Coins & Reward System: At SpinHub, your deposits do more. Every deposit helps you stack SpinHub Coins, which you can take to our Shop and trade for the rewards you actually want. We also back your play with Weekly Cashback up to 20% and regular reload bonuses.
 
Universal & Instant Payments: We’ve integrated an massive range of global and local payment corridors to ensure you can play your way.
 
Crypto:, E-Wallets & Digital: Revolut, Apple Pay, Google Pay, Skrill, Neteller, Mifinity, Jeton, and Paysafe.
 
Instant Banking:  Visa, MasterCard, & more.

Most withdrawals are processed in 1-3 working days, so your wins are never out of reach.
 
We’ll be active here in the thread and listen to your feedback. Good luck to everyone—let's see those big wins!

Welcome to LCB! Glad to have you here! 

Welcome to LCB 

Welcome to our forum! 

Welcome to the LCB forum! Happy to be part of our LCB community

Welcome on board! 

Glad you’re here at LCB, welcome aboard! 

Hello! I have a problem with verification. I made a few deposits this Friday and managed to win 4k. To request a withdrawal, I should pass verification. I immediately uploaded my ID. By email, send my proof of address and proof of ownership of my virtual card. Still no answer if my documents are ok or not. Want to know how withdrawals work. Now I can't request a withdrawal because verification is still in progress. After verification is done, the limit is 1k per transaction. How many transactions can I initiate in 1 day? How long does it take to process 1 transaction?

Hello Olegs 

Kindly note that, regarding your identification documents, as you have also been informed via email, your documents are currently under review and you will receive a response via email within 2 business days from the submission of the documents.

Upon completion of the KYC process, you may submit a withdrawal request, with a limit of up to €1,000 per transaction . Each withdrawal request is reviewed within 3 business days.

We thank you very much for choosing us.

It looks interesting; I think I'll give SpinHub a try after reading this. The wide variety of games and the cashback caught my attention. If withdrawals work as well as they say, it might be worth it. I'll try it out and share my experience here soon—hopefully with some winnings.

Hello! 2 business days are over and no email about verification status. Verification is very slow at this casino.

Hello,

As mentioned in our email yesterday, you will receive a response today regarding the verification process of your details. Should you require any further assistance, please do not hesitate to contact us via email.

best regards

Hi! Receive email to send selfie with my ID. Answer within 2-3 business days.

My feedback: very strange and long verification process. Why you not requested all documents from me at once? You split verification, every document review  take 2-3 business days. To verify ID, proof of address, proof of payment and selfie - cant take: 4 documents * 2-3 business days= 8 to12 business days  = 2 to 3 weeks.

Hello,

Thank you for your comment. However, I would like to remind you that the process is governed by the terms and conditions that have already been accepted. Compliance with these terms, as well as the submission of all required supporting documents, is mandatory and cannot be waived. We kindly request your compliance with the established procedures so that the process can proceed correctly

best regards

Yes, I accepted terms and conditions. In terms written: 

• After sending the documents to the KYC Team, the Customer will receive a response within 48 hours or two (2) business days.

In email is: Please note that once you submit your documents, we will inform you of the outcome within 2-3 business days.

Hello,

Following your comment, we would like to inform you that all communication and handling of requests is carried out strictly in accordance with the company’s applicable terms and established procedures.

Responses are provided within the defined timeframes and according to the priority order determined by the request management system. It is not possible to grant exceptions or provide immediate handling outside of the standard process for individual cases.

For any clarification, inquiry, or complaint, you may contact us exclusively via email, as provided, and you will receive a response in line with the established procedure.

We thank you for your understanding and would like to remind you that compliance with the terms and conditions is essential for the proper functioning of our support services.

beste regards

Hello olegs,

Could you please update us on the progress of your case?

Thank you.

Hi! Its longest verification in my 20 years of gambling history! Today receive another request for new document: source of funds. Send tax return declaration. 2 business days to wait. Today 1 week since I begin verification.

Just receive new request. 

The relevant department requires additional documents. Specifically, we need your Proof of Address (POA) to be apostilled by the public authority of your country.

What is it? I need to go to ministry to aproove my proof of adress? ???????

Hello,

Regarding your comment, we would like to inform you that we have already repeatedly communicated that a response is provided within the established timeframes of our procedure.

In addition, you have been requested to provide the necessary documents for the completion of the case, and you have been sent a detailed informational email with all the required information.

For the smooth and timely processing of the procedure, we kindly request that for any questions or inquiries you contact us via email, in order to ensure proper recording and tracking of the case.

best regards

Apostilled proof of adress- how to get it?

Hello olegs,

Could you please update us on the progress of your case? Have you contacted the casino’s support team directly regarding the additional documentation?

Thank you.

It's great to see new casinos joining the community. I enjoy trying out different platforms to discover what they offer, especially when there's a large game library and smooth payouts. The rewards system and variety mentioned sound interesting. I haven't tried SpinHub yet, but I'll definitely give it a go in the future to see what the overall experience is like. Good luck with the launch!

Yes, i contacted. Today receive email:Dear Olegs

Hello, 

We have already sent you a new email in which we respond in detail to all your questions. Please continue to direct your inquiries to us, as you do on a daily basis, so that we can provide you with timely and reliable answers.

We remain at your disposal for anything you may need.

Kind regards,

You dont send me example and instruction how to get this document. Its paid service?

Dear Olegs

Hello,

As we have already informed you, we would like to emphasize that it is not possible to provide a specific example, as the relevant document is issued by each respective country. It is called an Apostille proof of address / poa (with Apostille stamp), and the details regarding its issuance are determined by the competent public authority of each country.

Furthermore, we would like to point out that any clarification will be provided exclusively via the email through which we are communicating and not publicly

best regards

You ask apostilled documents from all players or only from me? What risk from my internet bill you see to ask to apostill it? Today in Latvia is hollyday, I live in village so to get apostill I need to ask my work manager to get free day to go to city and try to get apostill. Its because I won 4k? Its not big money, i dont understand what wrong with my internet bill, where is my adress. You have my tax return declaration, where you can see Im working in Latvia. 

Hello! In the Republic of Latvia, the legalization of documents with apostille is carried out only in electronic form.

Casino ask: Screenshots and digital apostilles are not accepted – please provide an original, officially apostilled document.

So its not possible to get apostilled POA.

Just receive email: Dear Olegs 

We would like to inform you that your account has been closed due to a violation of our terms and conditions.

Your earnings have been forfeited, and deposits will be returned in 6 months.

Thank you for your understanding.

What terms I have broken?

Hello, 

After review by the relevant security department, the account has been closed due to violation of the terms and conditions: two accounts using the same IP and details (customer have also received a detailed email dated April 7, 2026)

best regards

Hi. Still no email with detailes. I open only 1 account at 23 February. Made deposits, last deposits without bonuses. So no bonus hunting. Waiting for detailed clarification.

Will you send me an email with proof? I am 100% sure that I only opened 1 account.

I've seen mixed but generally positive reviews for SpinHub. Many users appreciate the wide selection of games, the smooth interface, and the flexible payment options. Despite a few minor delays reported, the service seems promising. I'll definitely try it out and form my own opinion.

Hello olegs,

Could you please let us know if you have received an email from the casino representative?

Thank you.

Hello, 

After review by the relevant security department, the account has been closed due to violation of the terms and conditions: two accounts using the same IP and details (customer have also received  email dated April 7, 2026) -The same update has also been sent to lcb team.

In a separate email  April 7, 2026 , it was also stated that a refund of the deposits will be issued in accordance with our terms and conditions

best regards

Hello! April 7 I received an email stating I have a duplicate account. I asked for details and proof, but there was no response. I'm sure I only opened one account, so I'm hoping to get some information as to why the casino thought I had two accounts.

Can anyone advise me on what to do in this situation? I played for real money, without a bonus, and my winnings were confiscated. I only have one email address, and I only received one casino registration email. Can I get information about duplicate account:  the IP address, personal information, and  the email adress?

Hello olegs,

We have contacted the casino representative to request additional clarification regarding your case, as well as supporting evidence related to the duplicate account claim.

We will update you as soon as we receive a response from their side.

Thank you for your patience.

Hello Jovana,

We have not received any email from you. If you need anything, we are at your disposal to assist.

Please let us know 

Best regards

Hello Jessica, 

As you have been informed repeatedly, your refund request has been approved. In accordance with our procedures, the refund will be completed in 6 months.

Best regards

Hello! Why you not send directly to me evidences, that I have opened duplicate account?

Refund amount I also dont know, can you send me email with clarification?

Dear customer, Oleg,

the message regarding the refund has been posted for the customer named Jessica, who sent it earlier and then deleted the message

best regards

In last email from spinhub Anastasia, was: deposits will be returned in 6 months.

Can you send me details with amounts?

Hello, 

As you have been repeatedly informed, your account has been closed, and the refund of the deposits you have made on our website will be processed in 6 months  . There is no longer access to your account for further details. 

Thank you very much.

Best regards.

Hello olegs,

We have received the proof and can confirm that the casino has acted in accordance with its Terms & Conditions.

We agree with everything provided by the casino, and all the evidence and proofs have been reviewed and supported.

We would like to thank them for their cooperation.

From our side, this case is now considered resolved.

Hello! Can I get this proofs?

Hello olegs,

Unfortunately, we are not in a position to share such documents, as they are strictly confidential.

In these cases, any evidence and documentation we receive from casino representatives is reviewed internally and cannot be shared with members. This applies not only to this case, but to all cases.

Thank you for your understanding.

Hello! Who can give me this documents, if casino ignoring my requests for evidence?