SpinoVerse Support and Complaints Thread

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Hello LCB Team, I am submitting this complaint regarding SpinoVerse Casino. I registered with SpinoVerse some time ago through a referral and received free spins. I played and won over $100, fulfilling all the bonus wagering requirements. According to the rules at the time, I needed to make a deposit and verify my account to be eligible for withdrawal. I was planning to do this, but had not yet completed the deposit. Recently, after a period of inactivity, I tried to log in again — and found my account was blocked without notice. After checking, I learned that SpinoVerse no longer accepts players from Serbia, but my account was created and confirmed when this was still allowed. I contacted their support by email to ask about the status of my account and winnings, but I have received no reply for several days. I believe this is unfair, as the policy change happened after my registration, and my account should not be affected retroactively. I kindly ask LCB to assist or advise me in this matter. Thank you in advance!

Disputed amount: 100$

Casino: SpinoVerse Casino

Case #: 3261

Dear nicolicb,

Please note that Serbia is listed among the restricted countries in their Terms and Conditions, and the casino reserves the right to change their T&C, which is also stated on their website:

52. The Company reserves the right to amend Casino and Bonus Terms and Conditions, or to implement/amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of Casino management and put into immediate effect. These changes will override any pre-existing Casino or Bonus Terms and Conditions.

54. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing in the Casino.

This clause emphasizes that only the terms stated in the current Terms and Conditions are valid and enforceable. Given this, unfortunately, there is nothing further that can be done in this particular case.

Feel free to check this page, where you can find online casinos that accept players from Serbia.

Thank you for your understanding.

Thank you for your response and clarification.

Dear nicolicb,

Thank you for your understanding and for sharing your thoughts.

Unfortunately, as this situation falls under the casino’s Terms and Conditions, we are unable to intervene further. We truly understand your frustration, and we’re sorry this happened.

If you need any other assistance, feel free to reach out.

Hello. I registered to this casino and managed to wager the no deposit bonus. After making 25usd deposit with Litefocin for verification im told Crypto withdrawals are "Under maintenance" They tell me to use bank wire, which I cant use for personal reasons and that would be a 35USD fee on the bank wire. What is this scam?

They keep telling me it's under maintenance and I simply don't beleive it. One live agent told me to make a withdrawal with their own service "MoneyCard" to make a deposit with any of their sister/partnered sites and make a deposit using "MoneyCard" and then proceed with a withdrawal. This seems to be a straight up lie since the other Casinos are saying that any deposit with "moneycard" isnt allowed to make Withdrawal unless method is "Moneycard" or Bankwire. 

If you can take my deposit, and tell me for 48 hours that you are running "maintenance" and keep telling me to use the other 2 methods "bankwire" or "moneycard" It's just a straight up scam. Can you help me in this matter, username robinlol1337

After successfully wagering this no deposit bonus, paperwork is sent and approved, now for the crypto verification deposit. They assure me in live chat that Withdrawal will be available as soon as this 25usd deposit is wager 1:1 on the site. I make a 25usd bitcoin deposit and wager that. Now that im going for withdrawal I'm not allowed to use crypto as withdrawal method and they just keep saying "Oh, for you customer we're having crypto withdrawal on a maintenance right now, please use bank wire or MoneyCard." This has been 48hr maintenance now, no info anywhere, they cant give me any info what soever. If they can still take deposits, I'm sure they can also handle withdrawals.

Disputed amount: 100$

Casino: SpinoVerse Casino

Case #: 4071

Hi Robinb014,

Thank you for sharing your experience with us. We will contact the casino rep to check what the issue is with the crypto withdrawal method.

However, could you please send us via private message any correspondence you have had with the casino, emails, or screenshots from live chat, showing that they told you the crypto withdrawal was unavailable?

Keep you posted.

Hi Robinb014,

Thank you for your patience. We have received the response from the casino rep stating:

"The player was unhappy due to Bitcoin withdrawal being under routine maintenance when he tried to initiate a withdrawal. However, maintenance was completed earlier today. The player was able to successfully initiate his withdrawal via the desired method (Bitcoin). To avoid any further delays his withdrawal has been processed and should reflect in his wallet within 24 hours. Even with the maintenance, his withdrawal was still processed within the 24-48 hour processing timeframe.

The player has been notified accordingly."

According to the casino’s response, your payout should have been processed. Could you please confirm that your payout has been received so we can mark your complaint as resolved?

Hi Robinb014,

Since we received no feedback from you and were informed about the positive outcome from the rep, we would need to close complaint #4071 and mark it as RESOLVED.

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Welcome spinoverse! 

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Gretz  kai

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