SpinsBro, Gangsta Casino Support and Complaints Thread

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Updated 12 January 2024: Gangsta Casino listed on LCB

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Welcome SpinsBro Casino representative!

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Welcome to the best forum! 

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Hello dear forum I have problems with gangsta casino they gave 100 free spins for voting on Askgamblers ,before receiving the bonus I contacted the operator find out the conditions of this bonus the operator wrote the maximum withdrawal amount and that a deposit is not required for withdrawal and you can withdraw money to Bitcoin after successful wagering of the bonus I put money for withdrawal but the casino refuses to withdraw money for seven days.their operator misled me writing that a deposit is not required for withdrawal and the casino administration does not withdraw money,if their employee lied or misled me, I no longer have faith in this casino

please invite a casino representative to solve the problem

user name casino kirilica33

Hi verba99,

Sorry to hear you encountered problems with Gangsta Casino. 

Please note you should always check their T&Cs when playing at a certain casino as these are valid and genuine.

We will contact the casino rep and try to solve the problem.

Hi verba99,

Can you please advise us the email address you registered with at Gangsta Casino?

Please private message me, thank you.

Hello verba99!

Due to our T&C, it is required to have a deposit method before withdrawing.

Point 6.2:
Depositing or withdrawing funds is facilitated through the payment system of your choice (among those available on the Website from time to time). Wherever possible, withdrawals are processed using the same payment method used to fund the account. You shall use the payment system services available on the Website in accordance with the rules of use imposed by the respective providers of such services.

As you got your bonus without a deposit there are no deposit methods inside your account so it is no matches between your deposit(you don't have it) and withdrawal methods. "withdrawals are processed using the same payment method used to fund the account"

Please provide a minimum deposit to move forward on the KYC procedure.

Best regards,
Gangsta Casino Team.

your operator wrote that a deposit is not needed to withdraw money you are responsible for what your operators write, not me,after your lies you think that I will make a deposit?

now it's for the sake of principle......

Hello verba99!

We are not pushing you to deposit if you do not want to you are free to not do this. 

Have a good day!
Gangsta Casino Team.

after what the casino representative wrote this casino should be blacklisted,I will do everything so that on your forum and on the Askgamblers forum the players see that you are scammers

Hello verba99!

We urge you to avoid unfounded accusations against us. Please follow T&C to solve an issue.

Best regards,
Gangsta Casino Team. 

not justified?now the question is,What will you do if I provide a screenshot of the correspondence with your operator?

will you start making excuses?I will blacklist you for the sake of principle

Since the casino rep has provided us with the clarification that T&Cs need to be followed in order to resolve the issue and move forward with KYC procedure, we will close this complaint and mark it as RESOLVED.

Good afternoon, dear forum I made a deposit as the casino representative wrote but this casino just stole it (here is the proof of deposit)

Hi verba99,

We notified the rep again to check what has happened. Once they respond, we will update you here on the thread.

he won't answer,casino scam ,I ask you to make a warning for the players the casino does not pay

Good day everyone!

verba99, please send us date of the transaction and hash of transaction.

Best regards,
Gangsta Casino Team.

Good afternoon the money was found Thank you for this, dear representative.now a new problem has arisen I made a deposit with bitcoin you can only withdraw to a bank account and jeton  These methods are prohibited for me your operator wrote that they will withdraw manually to USDT TRC20  Two days have passed and there is still no withdrawal if you can't withdraw to USDT TRC20 withdraw to my bitcoin I will provide it to you

Hello verba99,

We asked the representative to follow up on your case. 

Hello @verba99, 

We have processed and sent the funds. Please verify your account.  

Best regards, 
Gangsta Casino Team. 

Thank you SpinsBro.

verba99 please keep us updated. 

Hi verba99,

Do you still need our assistance?

Since we haven't heard back from member verba99, we will consider this case resolved.