Sports And Casino, DuckyLuck Casino Support and Complaints Thread

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Last post made 1 month ago by Berks
SportsandCasino

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  • Hi everyone, just wanted to say a quick hi.

    I'll be your representative for Sports And Casino here at LCB and will try to answer any questions you might have about the brand.

    If you are a player and have a concern or question, I would suggest first contacting support through the "Help" section in the header. They're generally great at responding in a timely manner, even if it's outside of the live help hours. That said, if you don't get the answer you're looking for or have any other issues that they are unable to assist you with, please reach out to me here and I'll do everything I can to make sure your concerns are addressed.

    Thanks everyone for welcoming Sports And Casino to LCB and hope you enjoy everything the brand has to offer!

    Updated 3rd August 2020: DuckyLuck Casino added to LCB. 

  • Welcome to LCB forum Sports And Casino Representative! Thank you for being available to assist our members! heart

    Rated:

    3.7/ 5

  • tq for information...

  • Welcome to the best forum community! Thanks for being onboard to assist our members.

  • Welcomesmiley

  • Welcome to LCB forum! Glad to have you here to assist our members! heart

  • I have been trying to withdraw and I only have bitcoin available. When I try to make a withdrawal it only asks me for an amount and my username. I don't have a place where I can paste a wallet address or anything. What am I supposed to do? I go to live chat and it takes so long for somebody to help me and you don't have a phone number to get in touch with somebody that way.

  • Hello Kbec980915,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your issue.

  • Hi Kbec, you can feel free to contact me directly through a PM as well. There have been other players who have mentioned the BTC withdrawal page isn't showing up properly for them as well so the devs are currently looking into it. We'll make sure you get paid though, don't worry. The issue should be solved soon. As I said, feel free to PM me directly to chat about it.

  • Hello Kbec980915,

    The Casino Representative advised us that your withdrawal has been processed and that your payment has been sent to your BTC account. Could you please let us know if you've received it.

  • Hi I want to withdraw and it does not give me any info about what documents I need to send and where to send it to no number no live chat no email I don't know what to do or who to get ahold of to withdraw

  • Hello Reeena49,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative. 

  • Hi Sports and Casino Rep, I have an issue I can't seem to resolve with support simply because support has stopped responding to my correspondence. 

    I've played a couple of 5 times at your casino. I'm a Bitcoin depositor with the most recent deposits being earlier today. 

    My first deposit was for 28.00 dollars. Initiated through my Coin base Account, transferred, no problems, notified within a couple minutes funds available. Great !!! 

    Played it out, decided I'd give it another try, so back to Coin base,initiated yet a second transfer which I noticed did not post as did the first which prompt me to check the status via Coin base/Block chain. 

    Long story short, i discover i somehow managed to purchase bch rather than btc, transferred using btc address supplied within the cashier section of your site. How i did this God only knows, ??? 

    I contact support, explain the situation, support tells me, we don't accept bch and to contact Coin base which I did and Coin base basically says, " You've lost your money" . I realize Sports and Casino utilize the services of a third party processor, who I would imagine is setup to receive all types of crypto ?

    Keeping in mind the transfer is mined and now has some 32 confirmations which is one of those things that makes ya say Hmmm ??? I chalked this up to Oh Well, My Bad !!

    I initiate another transfer, this time making sure not to repeat my earlier actions. Again, no problems. I initiated, Coin base Broadcast, Block chain, da da da.... In a couple minutes funds in account..

    Now, my issue.. As i said, try one last time, initiate transfer 42.81 dollars. No notification funds are available in account ?? I wait..... I wait...... Contact support, run through everything start to finish, support says, each transfer is different, could take less time could take more.. I wait...... 

    Now, I have 4 confirmations,, I wait ...... 6 confirmations . I wait..... 2 hours, I wait .....

    By this time support isn't responding to my email, chat request ?? Notta nowhere.. and I wait .....

    9 confirmations, 3 hours, no support, no funds and  I ??? wait ??? Oh Hell No !!!!

    You guys had ample time third party processor or not to build Rome.. Not only does the processor have my 27.00 dollar's but it appears my 42.00 dollars as well.. 

    Way i see this is very simple, kindly return my money and no hard feelings.. 

    I just checked again before I post this message and still no funds credited. 

    I've been kind enough to attach screen shots for your viewing pleasure.. 

     I'm certain there is a reasonable, logical, ethical, and lawful reason you guys haven't credited my account, now if you will be kind enough to share it with me ??? 

  • This issue has been resolved !!!

  • wmratliff wrote:

    This issue has been resolved !!!

    Hello wmratliff,

    We're glad to hear that. Thanks for the update! 

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