Stakes Casino Support and Complaints Thread

Stakes Casino complaints and support thread

Hello all LCB members,

Please allow me to introduce myself, I am Lindsey, the casino rep. for Stakes Casino.

STAKES Casino has been established since 2016 and has already been recognised for its excellent customer service treatment, preferred payment methods and languages to meet player demands. Offering an abundance of games to choose from, such as the famous Netent, Microgaming, iSoftbet, Betsoft, GameArt, Evolution and much more.

Moreover, STAKES has a huge welcome bonus on offer and promises to fill your pockets with free cash. Think that sounds good? Stakes rewards loyal users with juicy prizes and amazing rewards nearly every day of the week. 

Feel free to contact me for any further questions/problems you may have. You can also contact our friendly customer support who are available 24/7 .

Looking forward to hear from you

Kind regards,

Lindsey

Welcome to our forum Lindsey! Thank you for being available to assist our members! 

Welcome Lindsey 

Hi Lindsey,

Welcome to our forum. Hope you'll have a great time here with us. 

Welcome on board, Lindsey!  We are happy you have joined to LCB forum. 

Thank you all for the warm welcome 

Lindsey 

Welcome to LCB Forum, Lindsey! 

Hi Lindsey,

Please would you provide info on Merkur games and German players. I have heard that these games are no longer allowed for players from DE.

Good morning Melanie, 

We do not offer Merkur games on our platform however, these games can no longer be offered in Germany, at least for now. This is the news we got.  

I hope this answer helps. 

Thanks and good day
Lindsey 

Hi Lindsey!

I want to know if at Stakes casino, it takes every withdrawal to send the documents for verification of the account.
I have already made deposits and withdrawal and sent my documents on 06/02/2017 and my account has been verified.
Today I made a request for withdrawal and I received an email from finance@stakes.com, asking me for my documents to check my account.

Problem solved.

Dear Maiwen64, Firstly, we would like to thank you for showing interest in our casino and for getting in touch. With regards to your concern, kindly note that the payment was made yesterday, after we received the required documentation. This is because when POA is older than 1+ years, we always request these again from the player for security reasons. Our Customer Support guys requested such docs from you as the ones we had were 1.5 years old. Please do let us know if we can assist your further. All the best STAKES Casino

Hello

I have been playing at Stakes Casino for while now and I have won a small amount of 94 USD - My withdrawal has been pending for 8 days now, normally withdrawals should be processed within 2 - 3 days.

They have send notification to the finance department but still no feedback.

I am not sure what the hold up is, or why they taking forever to process my withdrawals.

Live chat is useless.

My account is already verified.

PLEASE HELP!

Hello Fiekie247,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

Hello Fiekie247,

Thanks for providing me with your casino username. We've sent an email to the Casino Representative. Keep an eye on this thread.

I won 35 euros and requested a withdrawal. I emailed my id and bill on19th and 23rd of August. Then on 28th August I emailed screenshot of my skrill profile. They declined my withdrawal because they said missing skrill document. But the rest of the documents are already verified. I asked what was wrong with the copy I emailed. They said they could not open it. So I sent another copy. This kept on happening since then. They kept on saying that they could not open it. I sent in different formats PNG, JPG JPEG etc as they requested. I lost count how many copies I sent them but they still could not open the file! My withdrawal is a small amount of 35 euros but they could not pay it since August simply because they cannot open the file. I told them to ask someone to open it for them because I always ask my son when I cannot fix things. I do not think that it is too hard to open a file. It took them more than four months and counting but they could not figure it out. Please help them so they can verify and pay me.

Hello ramarth,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello ramarth,

Thanks for providing us with your casino username. We've sent an email to the casino representative regarding your issue. Keep you posted.

thanks please update me.

Hello ramarth,

We still haven't received a reply from the Casino Representative. We've sent them a reminder email.