Stakes Casino Support and Complaints Thread

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Last post made 2 years ago by Sydney
Stakes
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  • Stakes
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  • Stakes Casino complaints and support thread

    Hello all LCB members,

    Please allow me to introduce myself, I am Lindsey, the casino rep. for Stakes Casino.

    STAKES Casino has been established since 2016 and has already been recognised for its excellent customer service treatment, preferred payment methods and languages to meet player demands. Offering an abundance of games to choose from, such as the famous Netent, Microgaming, iSoftbet, Betsoft, GameArt, Evolution and much more.

    Moreover, STAKES has a huge welcome bonus on offer and promises to fill your pockets with free cash. Think that sounds good? Stakes rewards loyal users with juicy prizes and amazing rewards nearly every day of the week. 

    Feel free to contact me for any further questions/problems you may have. You can also contact our friendly customer support who are available 24/7 .

    Looking forward to hear from you

    Kind regards,

    Lindsey

  • Welcome to our forum Lindsey! Thank you for being available to assist our members! smiley

  • Welcome Lindsey smiley

  • Hi Lindsey,

    Welcome to our forum. Hope you'll have a great time here with us. heart

  • Welcome on board, Lindsey! smiley We are happy you have joined to LCB forum. 

  • Thank you all for the warm welcome smiley

    Lindsey 

  • Welcome to LCB Forum, Lindsey! smiley

  • Hi Lindsey,

    Please would you provide info on Merkur games and German players. I have heard that these games are no longer allowed for players from DE.

  • Good morning Melanie, 

    We do not offer Merkur games on our platform however, these games can no longer be offered in Germany, at least for now. This is the news we got.  

    I hope this answer helps. 

    Thanks and good day
    Lindsey 

  • Hi Lindsey!

    I want to know if at Stakes casino, it takes every withdrawal to send the documents for verification of the account.
    I have already made deposits and withdrawal and sent my documents on 06/02/2017 and my account has been verified.
    Today I made a request for withdrawal and I received an email from finance@stakes.com, asking me for my documents to check my account.

    Rated:

    5/ 5

  • maiwen63 wrote:

    Hi Lindsey!

    I want to know if at Stakes casino, it takes every withdrawal to send the documents for verification of the account.
    I have already made deposits and withdrawal and sent my documents on 06/02/2017 and my account has been verified.
    Today I made a request for withdrawal and I received an email from finance@stakes.com, asking me for my documents to check my account.

    Problem solved.

    Rated:

    5/ 5

  • Dear Maiwen64, Firstly, we would like to thank you for showing interest in our casino and for getting in touch. With regards to your concern, kindly note that the payment was made yesterday, after we received the required documentation. This is because when POA is older than 1+ years, we always request these again from the player for security reasons. Our Customer Support guys requested such docs from you as the ones we had were 1.5 years old. Please do let us know if we can assist your further. All the best STAKES Casino

    Rated:

    5/ 5

  • Hello

    I have been playing at Stakes Casino for while now and I have won a small amount of 94 USD - My withdrawal has been pending for 8 days now, normally withdrawals should be processed within 2 - 3 days.

    They have send notification to the finance department but still no feedback.

     

    I am not sure what the hold up is, or why they taking forever to process my withdrawals.

    Live chat is useless.

    My account is already verified.

     

    PLEASE HELP!

     

     

  • Hello Fiekie247,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

  • Hello Fiekie247,

    Thanks for providing me with your casino username. We've sent an email to the Casino Representative. Keep an eye on this thread.

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