Roobet Support and Complaints Thread

Greetings, Roobetters! Crypto's Fastest Growing Casino - Roobet is excited to join the LCB.org community!

We're a hard-working company full of kangaroos that have been working since 2019 to grow our reputation as the industry's most innovative, out-of-the-box, and FUN casinos ever.

Our lightning fast platform and world-class service puts the player first, and has helped us build one of the strongest communities around. We're excited you're here.

Thank you for your patronage, and we're happy to help assist the LCB community with any questions or issues that may arise.

Thank you for joining our forum, RoobetSupport. Welcome! 

Welcome to the LCB forum, RoobetSupport! Thank you for being available to assist our members! 

Welcome RoobetSupport to our forum, nice to have you here 

Welcome to LCB, RoobetSupport! 

Welcome to the LCB forum! 

Hi RoobetSupport,

Welcome to the LCB forum! 

Welcome on board RoobetSupport! 

Thanks for siging up RoobetSupport, welcome! 

Welcome 

Welcome to the LCB forum, RoobetSupport! 

Welcome to our community

Welcome to LCB

Joining the train of welcomes! RoobetSupport, welcome!! 

Hello everyone 

i am new here, roobet suddenly disabled me from withdraw, I have 371$ to withdraw, their support not replying me emails and chat !

i am totally broke and that 371$ all what I have , please help me if you can please please 

User name  name : Liam***** 

Hello Liammaloki,

Thanks for reaching out to us. We will send an email to Casino Representative in order to help you regarding your concern. Please keep us posted.

Hello Liammaloki,

We haven't got any response from the Casino. We will send them a reminder email in hopes that we will get some response. Please keep us posted.

Hello Liammaloki,

Casino is unresponsive thus far at all. We will try once again, sending them a reminder email regarding your case, maybe it could be useful. Keep us posted.

Hello Liammaloki,

Unfortunately we are forced to close this complaint and to mark it as UNRESOLVED due to Casino unresponsiveness. Once when we get some response we will re-open this case.

Hello Liam, 

Our apologies for the delay in response.

Please contact us via email at cs@roobet.com and we would be more than happy to look into this further for you. 

Hello Liammaloki,

As Casino Rep got back to you, hope that your issue will be resolved as soon as possible. Please keep us updated.

Hello Liammaloki,

Do you have any updates? Did you receive the funds? 

Hello 

The casino site roobet asked me to complete all levels of verification till level 4 to complete.And I have completed all the levels 4 but still they are not enabling my withdrawal or deposits.The customer services also didn't reply.My game username-Yousaf7497

Hello shainil7736,

Thank you for providing your casino credentials, we have contacted the casino rep and inquired about your verification, as soon as we hear back we'll update you on this thread. 

Hello shainil7736,

We got a response from the casino rep stating the following: 

" Player's Cash deposits will no longer be available to withdraw using any Cryptocurrency method. We understand that this change might be unexpected, and we apologize for any inconvenience this may cause. However, this decision was made after careful consideration. The player may only withdraw his funds through the same bank account he used to deposit. If he has deposited through cash, this cannot be withdrawn via any Cryptocurrency method.

The player did not provide proof of deposits made to the Yousaf7497 account. The bank statement provided shows deposits made to another Roobet account registered as 'Shainil7497' and to another account that does not belong to the player.

The player is welcome to withdraw the remaining balance, but his account will remain restricted until the requested proofs of deposits are received and approved. "

To To: Reboot Administration Team Respected To support the site for amicable dispute resolution casino.guru ID : MDRB21 is a user of your platform, specifically playing in the casino section for some time. Unfortunately, I have suffered significant financial losses due to my inability to control my gambling behavior, which has severely impacted my financial and mental well-being. I reached out to your support team and clearly stated that I cannot control my losses, and that the casino is causing me serious problems. I requested that you exclude my account from the casino and allow me to place bets on sports only, as a means of playing responsibly. However, my request was denied.. As an initiative from my side to "play responsibly," as you state in your policy, which encourages responsible behavior and protection from addiction . You should contact us if you feel any betting pattern is causing problems. 1- I requested to be excluded from playing in the casino section because it is causing me significant problems, and you should have engaged with me to understand the reasons, but this was not done on your part. 2- I requested the implementation of small betting limits after being informed that the casino section could not be disabled to avoid greater losses, but this request was also denied. 3- There are no minimum requirements for gambling protection, addiction prevention, or support for responsible gaming on your part. After requesting the implementation of limits on the casino, you stated that it is not available. You suggested that I contact my bank to set limits on my bank card, even though I am betting with cryptocurrencies and do not use any bank or card. Roobet's policies have destroyed my life, and I am currently suffering because of your policies. I request the recovery of a portion of my losses. I have sent you a direct complaint, and if I do not receive a response, I will seek a lawyer and take legal action with the licensing authorities. Please engage with me.

Dear Mike0592,

We have received your complaint and are looking into it. Please keep an eye on this thread for further updates regarding your case.

Thank you.

Dear Mike0592,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Dear Sirs,

We hereby acknowledge the receipt of the player complaint.

Moving to the complaint, we would like to provide the below clarifications:

The player opened his account with Roobet in 12th December 2023 and never mentioned any gambling problem till the 17th of September 2024 when the player contacted our support team and had his account locked due to problem gambling. For better understanding of this case, please find bellow the historical facts:

12/12/2023 - Account Opening

On this date the player registered his account MDRB21 on Roobet website.

16/09/2024 - 1st Contact

On the 16th of September 2024, the player contacted our support team and requested to set betting limits on the casino model or only exclude him from the casino model. We did inform the player that we did not had that option and guide him to the self-exclusion process, which was promptly refuse by the player.

17/09/2024 - Self-exclusion

On the 17th of September 2024, the player once again contact our support team and clearly mention to have lost control over his gambling and our team promptly closed his account.

Attending to the above, it is our understanding that we acted in the correct manner and that the player complaint shall not proceed. We also checked the player account and confirmed that in between this communications the players hasn't done any deposit on the casino.

Best,

Roobet

https://lcb.org/onlinecasinobonusforum/player-complaints/roobet-casino-payment-issue-account-issue

This is a link to my problem with Roobet Casino.
But they refused to resolve the issue and also refused to share the details of the problem with the LCB team.
I also sent them many emails, but, as usual, they never responded.
Roobet simply took my money and closed my account. After all of this, their response was that they didn't want to discuss the issue, provide any information, or refund pending winnings.

Everyone should beware of Roobet Casino; they're scammers!

Thanks LCB team to try to help me and special thanks to JovanaV

Dear mmishoo2,

Thank you for your kind words.

We’re truly sorry that we weren’t able to assist further with your case. We did our best, but unfortunately, we have no influence over the decisions made by the casino representatives.

If you need any assistance, we're here.

I'm honestly tired of Roobet and its schemes. They are absolutely a scam and stealing from thousands of people including children. 

Hello Streamz N Dreamz,

First of all, welcome to LCB.

We're sorry to hear about your negative experience. If you’d like us to contact the casino rep, please clarify exactly what issue you’re having with Roobet and provide as many details as possible. Also, send your casino username via private message so we can assist you further.

Thank you.