Roobet Support and Complaints Thread

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Last post made 1 month ago by tough_nut
RoobetSupport

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  • Greetings, Roobetters! Crypto's Fastest Growing Casino - Roobet is excited to join the LCB.org community!

    We're a hard-working company full of kangaroos that have been working since 2019 to grow our reputation as the industry's most innovative, out-of-the-box, and FUN casinos ever.

    Our lightning fast platform and world-class service puts the player first, and has helped us build one of the strongest communities around. We're excited you're here.

    Thank you for your patronage, and we're happy to help assist the LCB community with any questions or issues that may arise.

  • Thank you for joining our forum, RoobetSupport. Welcome! heart

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  • Welcome RoobetSupport to our forum, nice to have you here cheesy

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  • Hi RoobetSupport,

    Welcome to the LCB forum! thumbs_up

  • Welcome on board RoobetSupport! thumbs_up

  • Thanks for siging up RoobetSupport, welcome! 

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  • Hello everyone 

    i am new here, roobet suddenly disabled me from withdraw, I have 371$ to withdraw, their support not replying me emails and chat !

    i am totally broke and that 371$ all what I have , please help me if you can please please 

    User name  name : Liam***** 

  • Hello Liammaloki,

    Thanks for reaching out to us. We will send an email to Casino Representative in order to help you regarding your concern. Please keep us posted.

  • Hello Liammaloki,

    We haven't got any response from the Casino. We will send them a reminder email in hopes that we will get some response. Please keep us posted.

  • Hello Liammaloki,

    Casino is unresponsive thus far at all. We will try once again, sending them a reminder email regarding your case, maybe it could be useful. Keep us posted.

  • Hello Liammaloki,

    Unfortunately we are forced to close this complaint and to mark it as UNRESOLVED due to Casino unresponsiveness. Once when we get some response we will re-open this case.

  • Hello Liam, 

    Our apologies for the delay in response.

    Please contact us via email at cs@roobet.com and we would be more than happy to look into this further for you. 

  • Hello Liammaloki,

    As Casino Rep got back to you, hope that your issue will be resolved as soon as possible. Please keep us updated.

  • Hello Liammaloki,

    Do you have any updates? Did you receive the funds? 

  • Hello 

    The casino site roobet asked me to complete all levels of verification till level 4 to complete.And I have completed all the levels 4 but still they are not enabling my withdrawal or deposits.The customer services also didn't reply.My game username-Yousaf7497

  • Hello shainil7736,

    Thank you for providing your casino credentials, we have contacted the casino rep and inquired about your verification, as soon as we hear back we'll update you on this thread. 

  • Hello shainil7736,

    We got a response from the casino rep stating the following: 

    " Player's Cash deposits will no longer be available to withdraw using any Cryptocurrency method. We understand that this change might be unexpected, and we apologize for any inconvenience this may cause. However, this decision was made after careful consideration. The player may only withdraw his funds through the same bank account he used to deposit. If he has deposited through cash, this cannot be withdrawn via any Cryptocurrency method.

    The player did not provide proof of deposits made to the Yousaf7497 account. The bank statement provided shows deposits made to another Roobet account registered as 'Shainil7497' and to another account that does not belong to the player.

    The player is welcome to withdraw the remaining balance, but his account will remain restricted until the requested proofs of deposits are received and approved. "

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