Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle, Wizbet Casino Support and Complaints Thread

Hello :)
I confirm the money received.
I am glad that there are decent workers in this casino. I am grateful to the patience and understanding of the representative of the casino.
And I am grateful to the lcb community.
Thank you all, it's over :)

Hello ovaaal,

We're glad to hear that. Thank you for letting us. 

Your still here . I really hope you find a good place to play. Bing in the USA it has been hard. Way to go on your win and i am sorry this happened to you.

Hi I claimed a bonus on luckycreek.com wagered all that was needed verified my account and made a withdraw. I tried to withdraw 200 to my bitcoin acc but I later on read that I was only allowed to withdraw 128.00 so I waited a week before they revered it then I just tried 125nzd. I finally got a reply back from the live chat support but they weren't much help and wouldn't answer my questions or took so long to reply our chat disconnected I have screenshots of our chat. He said I needed to wager more in order to withdraw but it clearly shows I had wagered all because it went from bonus balance to cash balance and took me thought the whole withdraw process. Normally it will say that a withdraw cannot be made because more wagering is needed. 

Hello Lathanial27,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

 Luckycreek casino 

 The bonus they gave me was for my birthday or for New Year's. Honestly, they were both close together. 

  But I know for sure. The night I played the bonus and won, I deposited at luckycreek casino. I can prove that in my bitcoin records. 

   This means that I have fulfilled the investment requirement of the bonus. In fact, I lost my deposit. And I've requested a lower limit of $100 to attract thoughts. 

  Days go by as we wait for document approval, and details can be forgotten. 

  You don't think there will be problems as it is among reliable casinos. Once you've completed the procedures, you think the result will be as you expect.

  But when I went into the account and checked, There was no withdrawal request. And my account is 0.

     I had an interesting waiting process when I connected to live help and asked. Then the disconnected apology!! 

I'm in a Bonus Banned zone!! I wouldn't get a bonus if it was a deposit!! I was shocked when they wrote things like that. And I didn't ask you anything else. 

     I e-mailed you a document, and I asked the address about the situation. 

In response came the bonus ad email. Luckycreek is a really fun casino. 

That's why he's been sending e-mails for the last 3   4 days that say VIP or something.

   It's fun, but it doesn't pay me. 

 Casino's official I wonder how he thinks about the re-election of a granted right. 

Hello Yusufyakup,

Please private message me your casino username and we're going to ask the Casino Representative to check what happened.

         Username Yusufyakup

Thank you very much.. 

To day They sent me an ad for an e-card company that I gave address to downstairs. 

www.bluemountain.com

They said, "Ask for your surprise at live help."

I don't know what this is. 

Hello Yusufyakup,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello Yusufyakup,

We've received a reply from the Casino Representative:

"The player is from Turkey. Players from Turkey can not claim any Free Welcome Bonus Offer from our casino (either by invite or via our website) as per the T&C’s in section 8.10.10 of the Terms and Conditions.

Secondly, the player claimed 2 free bonuses and won from the second free bonus and not the first, so the withdrawal will be declined based on this merit as well."

We've checked the casino's Terms and Conditions and section 8.10.10 clearly states the following:

8.10.10 The following players are not eligible and may not claim any Free Welcome Bonus Offer from our casino (either by invite or via our website). Free Welcome Bonus Offers refers to any offer made by our casino or an affiliate that does not require a deposit (e.g. free cash to play at the casino or free spins). Should such an offer be claimed by any of these players, all winnings resulting from it will be made null and void. Players from these countries may only claim free bonus offers if they have made at least one deposit on their account:

Afghanistan
Albania
Algeria
Armenia
Azerbaijan
Bangladesh
Belarus
Bosnia
Bosnia And Herzegovina
Brazil
Bulgaria
Colombia
Croatia
Czech Republic
Dominica
Estonia
French Polynesia
Georgia
Greece
Guadeloupe
Herzegovina
Hungary
Indonesia
Iran
Iraq
Ireland
Japan
Kazakhstan
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lithuania
Macao
Macedonia, The Former Yugoslav
Mexico
Republic Of Moldova
Republic Of Mongolia
Montenegro
Morocco
Poland
Romania
Russia / Russian Federation
Serbia
Slovakia
Slovenia
Spain
Syria
Tajikistan
Tunisia
Turkey
Turkmenistan
Ukraine
Uzbekistan
Vietnam

In this case, we are not able to help you since the players from your country are not eligible for any Free Welcome Bonus Offers. We can only recommend you to do better research next time and to read all the T&C's carefully before you start playing to avoid any misunderstandings in the future.

Excuse me, is this about luckycreek casino? 

 If so, I have to remind you that I sent a bitcoin deposit for $20 on this bonus. 

In this case, another bonus given to me first has nothing to do with it. 

If tuekiye can get a bonus when it's deposited, I've deposited $20 for that bonus

luckcreek Deposit is a deposit bonus. Canceling this is against your own regulations... 

Hello Yusufyakup,

The Casino Representative says that you've claimed no deposit bonus. If you made a deposit to claim the winnings from the no deposit bonus, that doesn't change anything since the players from your country are not eligible for welcome free bonuses. 

We're going to double-check this with the Casino Representative. 

The casino that gives me advice that "next time you read the rules more carefully." 

  Every day he breaks his own rules and offers me a $20 bonus. 

   It's a total of $100 that I made with the $20 deposit I sent. 

   And he's offering me my money as a bonus.

   This attitude of the casinos I enjoy playing is really sad... 

 I'm not going to write about this anymore. 

  Referee Lcb, and I leave the last word to them. 

Regards

Hello Yusufyakup,

The Casino Representative says you did not win from your deposit. You won from the second free bonus claimed on your Lucky Creek Account. You made the deposit because a deposit needs to be made to make a withdrawal if you have never deposited before at the casino.

In this case, there's nothing more we can do to assist you here. We consider this complaint resolved.

Hello, 2021-02-20 I made deposit $410 from bitcoin and still do not get money on my account on mandarin palace casino.

Written instant bitcoin deposit... Still 0/3 pending confirmation, but the money is gone.

https://www.blockchain.com/btc/tx/414b3371f13c35cb1e020ff94477ec47557b6f36cd22e6b2954ffbc387ff44b3

Hello ovaaal,

Could you please send me your casino username (the email address you've registered with at the casino) to PM inbox and we're going to notify the Casino Representative.

Hello ovaaal,

Thank you for providing us with your account details. The Casino Representative has been notified. Keep you updated.

Hello ovaaal,

The Casino Representative says that you should contact their support and they will take care of the missing deposit.

Everything was resolved quickly, thanks

Hello ovaaal,

Glad to hear that. Thanks for letting us know.

i wthdrewl 6020.00 dollars on 04/21/2021. Got an email right away asking for proof of identety so I sent all the info that they asked for. Never got any emials stating money was not going to deposit because of an issue they found. So i waited till today 05/05/2021 and called them they told me that the money was declined do to too many bonuses used and they dind't deposit that money back. Into mu lucky creek account. 

Hello Miacolp,

Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative,

okay guys if someone can assist id appreciate.

Quick version is , my mother and neighbor wanted to open accounts at lucky creek with me and they arent super savvy on the PC. So i per their request opened up accounts.  Fast-forward, i just recently made to deposits via bit-coin only for them to lock my account then ban me from site before i ever got to use the funds. also i live in US and have tried numerous times to contact casino in regards to the deposits. Meanwhile i decided to further review the legalities and the terms and conditions posted on website only to have found this...

THIS IS ON THEIR WEBSITE

2.3 Due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from the following countries:

Australia
Curacao
France
Germany
Hungary
Netherlands
South Africa
Switzerland
United Kingdom
United States

I not only deposited without knowing i would never be able to claim, i also had opened an account from a territory outside of their jurisdiction. 

I also have saved all chats from my attempts to retrieve the email for the gaming license distributor which they refused to supply!

Goodluck patty , i hope you get , your deposits back.

Hello pattywack,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello pattywack,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know.

Hello pattywack,

We've received a reply from the Casino Representative. Here's what he says: 

"We need KYC docs in order for the account to be reopened. Support is in contact with the player.

We've communicated the above to the player on the 10th October – Player just needs to contact support like he has been doing over the past 3 days."

On October the 28th I deposited Bitcoin to my account and won $800 and requested a withdrawal on the same day and at the time the market price for Bitcoin was $58,641.  They have yet to even return my initial deposit or have they released my winnings and now the market price is $67,000 +..   lucky creek casino has held my winnings and my initial deposit and are profiting from the volatile market and I'm sure will try to pay me at current market price whenever they release my winnings and not at the time I cashed out..   this is rogue and shouldn't be allowed 

Hello Randy Copeland,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

May 8, 2022 I made several bitcoin deposits at mandarin palace, lucky creek, and treasure mile casinos. All of them worked normal as usual except the second one I tried to at mandarin palace. THEY STOLE MY 50usd by saying they never received it. It has over 2400 confirmations on the block chain and I have the transaction address and all the proof but support said they will not give me my money no refund or even having it added to my cash balance I am utterly disgusted with these lies and stealing MY MONEY

Hello JG1873,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Recently I deposited $20 in Bitcoin with this casino and it never showed up. I contacted them twice and all they said was it never made it to the casino. Very bad service with live chat. They disconnected me right away after they said they never got it. Does anyone know how I can get the Bitcoins back or is it just a done deal got screwed type of things?

Hi Kompton920,

Can you please provide us with your account username via private message, so that we can contact Casino Representative about your issue.

Hi Kompton920,

We are still waiting for your account details. PM me to be able to help you.

Hi  Kompton920,

We need your account details to be able to help you. You can send  us HERE and we will try to get in touch with the Casino.

Hi Kompton920,

We will consider this case as CLOSED due to submitter's inactivity.

this casino right here you can cash out the first time but you will have a hard time doing it again i used to love lucky creek it was my go to casino but it all changed once i cashed out they treated me like garbage abd its a matter of time just saying but congratulatins on the money i hopw enough wins come in for everyone that plays there enough to burn all 4 other casinos to the ground . lucky creek  treasure mile grand eagle and mandarin  believe they are some cold blooded cheaters just got through playing a tournament there and thats 4 out of 5 weeks at one of theses casinos and they cheat me out of a tournament and closed me off from depositing or getting any bonus whatso ever i understand not giving me a bonus but cheating me out of my money and out of competition is plain sorry .

Hi Jamessims171,

May we  ask, do you still have the similar issue or some unresolved cases? Can we help you somehow? 

Lucky Creek

So I filed a request for a small 100$ withdrawal just to make sure it's possible.  My previous activity on that account was a 25$ deposit.  Then there was a bonus applied after that and it was that which I won the 100$ on after play through.  Never did i receive an email from finance or security like I have in the past at other casinos.  So i check this morning and there has been an adjustment to my account and the withdrawal has been voided.  At the very least an email explaining the rationale would have been nice - it seems that is the professional way to handle things.  But no, I get zero communication and just an adjustment.  I suppose they figured I would know when the money didn't show up rather than simply communicate.  Long time customer and depositor though I Don't deposit as much as I used to. Very frustrated with the way this happened as much as I am in the decision.  IT was just unprofessional.

If the bonus that caused this void is the $30 one sitting on my account now I am going to be very upset because I did not request that bonus and it just showed up yesterday out of the blue.  I wasn't even on the account when it appeared. If that caused the void then I have no reason to believe it wasn't done purposefully to void my measly $100 withdrawal.

My username/email for the account is cfyork@gmail.com

Hi Christ344y,

Thank you for sharing your credentials. We will ping Casino Representative in order to help you regarding your issue. Keep an eye on this thread for any update.

Hi Christ344y,

Casino Rep get back to us and clarified your case. Your winnings has been voided due to violation of the free bonus terms. The Casino allows only 1 free bonus in between deposits made, and we've been told that you have claimed two free bonuses in a row, one of $30 which was lost, and the second one of $60 which was the winning one. 

Per T&C : 

"8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void."

I requested 2 withdrawals from treasure mile casino on October 10th, 1 for 500 and 1 for 70 I sent them my ID with selfie, I had no bonus pending playthrough I spoke with live chat they said I had several bonuses therefore it voided my withdrawal,  I'm not sure what they are talking about my username is terrimathis113 it still says I have no bonus playthrough pending,

Hi Terri Mathis,

Thanks for sharing your credentials. We will ping Casino Representative in order to resolve this issue. Keep an eye on this thread for any update.

Hi Terri Mathis,

Can you please provide us with your email address which is connected with your Casino account, because Casino Representative couldn't find your details with this username?

>email address removed by admin<

Thankyou

It shows that I got 2 bonuses in a row but those bonuses were from the past 2 deposits that they had credited me for each deposit 

Hi Terri Mathis,

Thank you for sharing the email with us. We will get back to Casino Representative, and when we get some update, we will let you know. Keep an eye on this thread.

Hello Terri Mathis,

We've been told by Casino Representative that the best option for resolving this issue is to contact their support or even better to have a phone call with them. 

The one thing is clarified, that your withdrawal has been declined due to free bonus terms violation. For further assistance, please contact them and follow their instructions.

 

Hi Terri Mathis,

Please let us know when you resolve this issue, so we can mark this case as resolved.