I don't know if Zuga can help or not but I received a 25 free chip at Tropica to play 3D game. Max cashout out was 25 I believe. I went to withdrawal it and redeposit it and there was no cashout or deposit button. I went to support and was told I couldn't cash it out and I asked why did they give me the free chip anyway. I still have 1900+ in my Tropica account and can't even get my measly 25 bucks.
Same thing happened at Ruby Royal, I claimed a free chip around the same time as Tropica and made playthrough. Max cashout was 50. After it timed out they reduced my balance to 50 but I still was unable to cashout. When I inquired about this they said there was nothing they could do and I asked why did I get the free chip in the first place. They said it was an old chip which was BS cause I check all my accounts daily. I just want my 20 from Tropica where I have deposited 1000's and my 50 from Ruby Royal where again, I have deposited quite a bit.
If any help can be giving I would appreciate it greatly. User name for both casinos is cnolley. Thanks!
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