BLACKLISTED: Tropica Casino | Cash o' Lot | Gibson | Sahara Sands | Ricardos

Never the less , this is the support board. If you need any help with this casino or have question or query you can post here. Saying this casino is tight on free chips has nothing to do with the purpose of this section.

If you like you can start new topic in Casino Section

And now back on the topic

Zuga

I wll do that next time.

My login is jakoman, same as here.  I have been cashing in the "Every day is christmas" chips, I made the playthrough on the last one that I cashed in but played the balence to zero figuring that since I hadn't made a deposit since the chip before
It would not be cashable.  I also was planning on depositing again.(I don't buget much for "Online Entertainment" so I usualy deposit shortly after my payday only).

Hi Jakoman,

I'm looking into your account and just waiting on some feedback from Rival as to why the account has been locked. I'll try my best to get back to you by Monday or Tuesday.

Kind regards,
Duwayne

thanks,  I am pretty new at this so if I did something wrong just let me know.

Hi Duwayne is every day Christmas promo still going?

Hi Duwayne, When I log into my account I have no promotions at all. Could you please check if ive done something wrong please.

Username: smete

I am locked out of Tropica. I dont know why. schambli is my user name.

Hi,my user name is fisher9898
I requested a withdraw last week, the CS said no need to hand in any documents, only need to deposit $25 using other method except credit card,and would be process in 2 days. After 3 business days, the CS at live said I should receive an email for faxback documents.And he re-sended it. but I still couldn't receive it, though I could receive all other email from them.I posted email to them, no any response.

Hi fish668,

Your documents are with our payments department and busy being processed. Due to the recent holidays and weekend, the cash out would have been delayed a bit. Your cash in should be processed shortly, should all your documentation be in order.

Kind regards,
Duwayne

Dear DWAYNE, i just want to ty for all the free CHRISTMAS chips , that was awlsome, happy new year , and ty, josie46

Hi Duanne,                                                                                                                        I'm locked out and I don't know why. I wrote to you on Dec. 21 but no reply. Please let me know. My user name is schambli.

Hey Duwayne I also wrote to you recently and no reply. Whats up!!!
user name gcookson

I've sent a message to Duwayne. 

I'm wondering if he is on holiday?

Pleae be patient as I am sure he will answer you as soon as he is able.

Thanks a lot.

blue

I know he will but how many days is it ok for us to wait?

Give it a day or so and then maybe another chaser. 

blue

Thanks Blue you really look out for us.

Hi schambli,

Your account was locked due to entering the password incorrectly 3 times. I've activated it now.

Kind regards,
Duwayne

dear duwayne, today I received an email said my documents accepted, pending cash out will process shortly. But when I tried to login in, I am locked out. ID fisher9898

Hi Duwayne,
I cashed out on the 30th my docs got approved on the 4th or 5th and they said I would be getting my payout shortly. I wrote to ask support yesterday but got no reply .would you be a prince and check into it please... I'm broke and cant play until tropica pays me ...smile's
Thank you so much
my user name is = pnkchrystl66
thanks again pnkchrystl

Hi pnkchrystl,

I sent you a personal message.

Regards,
Duwayne

hi DUWAYNE wanted to say ty again josie46

I posted a while ago about being locked out,  you said you where waithing for feedback on why I had been locked out.  I was wondering if you had heard anything.  I do deposit, and liked tropica.. 

hi DUWAYNE, just curious was there a free10$ chip on the 8th 9 th and 10th, i got 1 on the 8th , but not the other 2 ty, had fun with it. PS. i have a birthday on the this month on the 23rd if you have a free chip, ty josie46

Hi Jakoman,

Please can you give me your username for the casino pls.

Regards,
Duwayne

Hi Josie,

We did give out free chips over the weekend however they chips would have expired by now.

Can you give me your username so that I can make a note of your account for the 23rd.

Kind regards,
Duwayne

my login is jakoman,

thanks for looking into this

Hi Jakoman,

You required to send in security documents. Please send a copy of your drivers license and a utility bill to support@tropicacasino.com

kind regards,
Duwayne

wow, I never saw the request if one was sent.  Thanks I will do that right now

my account is locked and displays contact casin support and they told me that i am not locked out when i am can you help?
BOOIE

hi Duwayne, i almost didnt see this post from you, ty so much, my birthday is on the 23rd, i am really honor that you knew that. i went to get drivers lic. today and i had a aful time , im on some kind of list and i blew up at them, so i guess im on a nother watch list now , lol, but you have made my day , ty and i hope Tropica has a  very sucessful year. ty username josie46) same as here, ty josie46

    Hi Duwayne, Just want to thank you for all the fun and free chips and to let you know I am getting closer to depositing. I should have already, but there are just so many hurdles to jump. Bear with me.

Hi Duwayne can you please fix my promotions again they have gone, wintermdk
I missed the promo chips too!

hi , I wonder why I have not  promotion and AC since you change the look of the casino, I always received your offers and I said (no promotion available) thank you kindly tell me what happens.
 

 
the response of customer service :  Regrettably, a number of factors have led to our automated security system flagging your account as bonus ineligible. You will continue to be able to deposit and withdraw.

Please note that the casino reserves the right to lock and or deny promotions to anyone, without disclosing the reason why.


If you have any questions, please don't hesitate to contact our support staff.

can you help me please I've never had a problem with your casino, I do not understand why after all this time we take away promotions now without reasons. thank you    MY USERNAME IS  :  minouche

Hi Hakima,

I'll have a look at it in a short while and send you a private message.

Kind regards,
Duwayne

Hi Duwayne- I have an account at Tropica Casino and now it will not let me  download. There is a error number there which is: 110111421. My user name is:debo2759, email:debo2759@yahoo.com. Please let me know in my private email what is going on. Thank you so much!

Thanks Duwayne great service!

thank you duwayne

Hello Duwayne!

I was bonus banned for a few days and then suddenly I received bonuses again. 

After the update(I like the new look) I am bonus banned again. Can you check my account because I still receive the commercial email with the good bonuses adressed to my user name.

Hi xxxx!

Login name: maphesto

That is quite irritating to get "personal" emails with offers I can`t use.  >:(

I know that your system(the Rival chain of doom  ) always flag my account as a bonus ineligible.

Login name: maphesto

what message

hi,can you maybe help mi i dont got any promotion after the new look :S
login:amuhamed

Can I kindly remind everyone that this is for Casino Support rather than for asking for free chips. 

If you think you qualify for a free chip, please private message Duwayne.

Future requests for free chips will be deleted.

Thanks.

blue

Hi Maphesto,

I had a look at your account and you have not been bonus banned at all. All your promotions are available to you.

Kind regards,
Duwayne

Thanks! The promotions are back!

Hi Duwayne, I have no promotions in my account, are you able to check it out for me please.

username: smete

thanks.

I recently bought a new computer, and was installing the casinos I play on here, and am having trouble with 2 casinos installing. One being Tropica, and the other being Superior, but their both doing the same thing with the same error code. I believe its 110111421. I get halfway through installing, and it stops then gives the message contact support with the code. Ive contacted live support, and they all tell me the same thing, and which I have tried all the options they have gave me. I know its all Rival because I have a few others that installed with no problem. Any comments or suggestions would be greatly appreciated. Thanks!

I just tried again and yes that is the correct code I get.

ask them to send you a cd...is your new puter windows 7?

i had issues with windows7 and my anti-virus software, but a cd mailed from the casino took care of it ...good luck

Yes it is Windows 7, and ill ask to see if they will send a CD. Thanks Max!

duwayne...you got pm , thanks!:D