TrueFortune - Support and Complaints Thread

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Last post made 7 days ago by Berks
TrueFortune
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  • TrueFortune
  • France Casino Rep 3
  • last active 2 years ago

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  • As True Fortune Casino representative I'm here to answer all your questions and concerns about our casino. 

    True Fortune is a revolutionary online casino promising it's players high quality casino experience.

    Our players enjoy a variety of slot games, live casinos, and the most personalized customer service in several languages.

    We offer generous bonuses, the best prizes and many VIP opportunities.

    With vast payment options, True Fortune allow players from many countries around the world to have fun and enjoy their experience.

  • Welcome to the best forum, TrueFortune. Thanks for signing up. heart

    Rated:

    3.3/ 5

  • Welcome to our forum True Fortune Casino representative! Glad to have you here! thumbs_up

  • Welcome to LCB forum! smiley

  • Welcome to LCB TrueFortune Casino Representative! Thank you for being availalble to assist our members! heart

    Rated:

    2.8/ 5

  • Welcome to our forum True Fortune Casino Representative! thumbs_up

  • Welcome to LCB forum! thumbs_up

  • Welcome to the forum  i_love_lcb

  • I just started playing here and I can honestly say I have not b e treated like they have treated me. I feel like they are family!!I think they are the best of all the Casinos, along with their sister Casino

    A note to the REP--

    Yesterday I googled TRUE FORTUNE CASINO and two different web addies came up. Please message me in private because there is an issue here and I would like you to decide how to go forward!

    Thanks

    Laura

  • 1/06/2022 i have requested 2 withdrawals from truefortune casino 1 on 12/27/2021 and 1 on 12/29/2021 i submitted my docs on 12/27 and they where approved on 12/28  is it truefortune policy to slow pay all winners or do they even pay there winners? when contacting live chat im told repeatedly that payouts take from 5 to 18 business days 18 business days is almost a full month. do they honestly believe that a winner will deposit again if he/she has to wait a month to get paid? LCB is promoting this casino do they have a clue that the casino is playing the slow pay game and a normal withdrawal can take up to a month to recieve. i wouldnt recommend this casino to my worse enemy.

  • Hi tnick337,

    Please private message me your casino username so we can check with the casino rep if it can be sorted. 

  • Hi tnick337,

    We received your account details and notified the casino rep. Keep you posted. 

  • when its been over a week now since you claim to have contacted the rep and im sure they havent even responded to you. tomorrow is the 18th business day that they claim it takes to process a withdrawal and im sure they wont pay me my 2 withdrawals im waiting on. how can lcb promote a casino that does nothing but lie and ignore its customers. both my withdrawals are from deposits they had no problem taking my money but sure dont want to pay there winners. the dates for my withdrawal request are 12/27 and 12/29 i get the feeling they will not pay me. 7 days and the rep hasnt even responded to you mellissa. 

  • The casino rep advised us when we sent the complaint that they forwarded your case to the relevant department and they'd update us reg your case but we still haven't heard back from them. We sent a reminder. Keep you posted. 

  • if the casino rep was worth a shit he would have gotten back to you already not just pass the buck on to the next department. Its just another stall tactic the 18 business days they claim to take to pay is here now and both withdrawals still in cashiers window waiting for me to reverse them something i bet 80% of people do but i will not do that i want to be paid my winnings from my deposits. i thought this site was for the players and that you people only promoted casinos with good reps i am totally doubting that now. looks like this site is in it for the money sad sad day it is.

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