TrueFortune - Support and Complaints Thread

Hello variousVincent,

We are really happy to hear such a good news. Enjoy your winnings! 

hallo , tell me pls when the transaction number 205362419963211 will be finished  , transaction was placed in the middle of december 2022 , ty

Hello Raymondpays,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative and investigate this transaction?

Hello Raymondpays,

Thanks for your credentials. We will ping Casino Representative regarding this matter and once we get an update we will let you know. Please keep you posted.

Hello LARushAudio,

Thanks for sharing your experience with all the LCB members. We can get in touch with Casino Representative if you need any assistance from our side, we are willing to help you. 

Please let us know if we can help you somehow regarding this matter. 

Thank you.

Wow, you guys would do that for me? That's amazing... yes, I'd love some help. I've never received any response from them whatsoever concerning this withdrawal and when I've made inquiries no one has ever given me a reason as to why I haven't received this payout, I just have no idea... did my KYC not make it to them or something. Frustrating! My user name there is also larushaudio

Hello LARushAudio,

Thanks for sharing your credentials with us. We are going to notify Casino Representative in order to help you with this issue. Keep an eye on this thread.

Hello RaymondPays,

We have looked into your case. Since there is no real play in your account, your withdrawal can take up to 18 business days from the day your account has been fully verified with all the relevant verification documents. So far, we do not see how this goes against our T&Cs and you should expect to see your withdrawal processed and finished over this weekend.

Thank you for your understanding and patience,

True Fortune

Yes money came yesterday , sorry for disturbing , thanks for your help Berk and VipSupport
great news ! :3
 

Hello Raymondpays,

We are happy to hear that you received your money! Enjoy your winnings! 

Hello LARushAudio,

We still haven't got any update regarding this matter. We will send them a reminder email in hopes that we can get a quick response. Keep you posted.

Hello LARushAudio,

Please do note that our support team did reach out and has sent you an email in December with no reply, explaining the current situation to you.

According to our T&Cs, our minimum withdrawal amount is set to $100, while any no wager bonuses that have been claimed on top of your winning deposit serve as leverage to win and are to be deducted from the initial withdrawal amount.

Therefore, since you did claim a no wager bonus, after the deduction there would not be enough funds to pay.

You are always welcome to reverse your withdrawal in order to try to win more and we will gladly pay it.

Thank you for your understanding and cooperation.

True Fortune Team

Hello LARushAudio,

As Casino Rep clarified this case we will mark this case as Resolved.

hi , withdrawal in TrueFortune is pending month in a row (verified month ago), what are the processing times? and when it will be processed ?
thanks